Amit Kumar Sinha Email & Phone Number

Noida, Uttar Pradesh, India

Manager - Service AuditCurrent Profile Overview:1. STB Repair Vendor Management PAN India:• Responsibility: Overseeing and managing set-top box (STB) repair vendors across India.• Key Activities:• Selection and onboarding of vendors.• Ensuring compliance with quality standards.• Monitoring vendor performance and addressing issues promptly.• Negotiating contracts and terms of service.• Implementing cost control measures to optimize repair expenses.2. STB… Show more Manager - Service AuditCurrent Profile Overview:1. STB Repair Vendor Management PAN India:• Responsibility: Overseeing and managing set-top box (STB) repair vendors across India.• Key Activities:• Selection and onboarding of vendors.• Ensuring compliance with quality standards.• Monitoring vendor performance and addressing issues promptly.• Negotiating contracts and terms of service.• Implementing cost control measures to optimize repair expenses.2. STB Service Audit Monitoring:• Responsibility: Conducting and supervising audits on STB service processes.• Key Activities:• Designing and implementing audit procedures.• Regularly auditing repair and service centers to ensure adherence to guidelines.• Identifying areas of improvement and recommending corrective actions.• Reporting audit findings to senior management.• Ensuring data integrity and accuracy in audit reports.3. New Franchise Readiness Approver:• Responsibility: Assessing and approving the readiness of new franchises.• Key Activities:• Evaluating new franchise applications and infrastructure.• Ensuring compliance with company standards and policies.• Conducting site inspections and readiness assessments.• Coordinating with different departments to ensure smooth franchise setup.• Providing training and support to new franchisees. Show less

Gurugram, Haryana, India

Organizational Experience 1. Dish TV:- From July-2013 to 15th May 2020 6 Year 11 Month(STB Product)2. Tata sky :- From Jan-2010 to July-2013 3 Year 7 Month(STB Product)3. Brighpoint:- From June-2008 to Dec 2010 1 Year 6 Month (Mobile)4. RT outsourcing From Nov-2006 to June 2008 1 Year 8Month (Mobile)5. Ucom Technologies From Nov-2003 to Nov 2006 3 Years of Experience(Mobile)Deliverables in Vedam Technologies  Managing Repair… Show more Organizational Experience 1. Dish TV:- From July-2013 to 15th May 2020 6 Year 11 Month(STB Product)2. Tata sky :- From Jan-2010 to July-2013 3 Year 7 Month(STB Product)3. Brighpoint:- From June-2008 to Dec 2010 1 Year 6 Month (Mobile)4. RT outsourcing From Nov-2006 to June 2008 1 Year 8Month (Mobile)5. Ucom Technologies From Nov-2003 to Nov 2006 3 Years of Experience(Mobile)Deliverables in Vedam Technologies  Managing Repair Operation for STB Product as per TPL(TATAPLAY) SLA  Ensure Repair Cost-Reduction with Quality Repair/Refurbishment Notable Attainments: Created Auto play Remote for TATAPLAY , for STB Testing Show less

Noida Area, India

Role in Dish TV Swap Manger: - Managed Overall STB Swap Operation PAN India. For Dish & D2H Brand, Planning STB Swap Availability across India as per territory consumption and take decision on SD/HD Repair as per the field Need.END TO END SWAP Management — Availability of Swap across INDIA (Based on Active base /defect ratio) -- Ready Replenishment (Through Repair) —End to End Reconciliation & Penalty (With Repair Vendor and Service Frenchie’s) – Projection for New Injection of… Show more Role in Dish TV Swap Manger: - Managed Overall STB Swap Operation PAN India. For Dish & D2H Brand, Planning STB Swap Availability across India as per territory consumption and take decision on SD/HD Repair as per the field Need.END TO END SWAP Management — Availability of Swap across INDIA (Based on Active base /defect ratio) -- Ready Replenishment (Through Repair) —End to End Reconciliation & Penalty (With Repair Vendor and Service Frenchie’s) – Projection for New Injection of Swap Stock (Due to Repair Rejection) & Monsoon readiness Scope of work to Mange Swap Operation:Available of Swap Stock at Warehouse --> Available at Service franchises --> Available at Repair vendor for repair -->New injection/Projection/Monsoon Readiness -->Decision on SD/HD Repair as Per Field Need.Key Deliverable  Managed End to End STB Swap stock PAN India (Including Warehouse, DCC/SF, Repair centre & In-Transit) Quarterly Projection of New STB requirement against the L4 Rejection. Analysing Model wise, Territory wise defect ratio vs deployment (Active base) Repair Vendor Management of STB Product for Dish and D2H Brand  Ensure Repair Cost-Reduction with Quality Repair/Refurbishment STB Repair SLA monitoring (TAT, Pendency, Bounce Back BER, Productivity & Quality) Swap Stock planning and reconciliation of STB  Operational escalation of Field Service related to swap stock Show less

Delhi, India

 Setup In-house Repair center for Tatasky , Responsible for overall STB Repair All India Developed vendor for spare part,equipments and refurbish support  Ensuring MSL and spares ordered based on consumption  Managed 230 Manpower in two shifts to manage repair output of 35k Effective manpower utilization based on the process T-cycle. Ensuring that the set KPI targets are achieved. SAP Development to track yield of repair centre and 360° view of stock

 L3 Support Services to all the 34 L2’s across West Bengal, Orissa, Jharkhand & Bihar Regularly monitoring call allocation to ASC & of turnaround time for service Co-coordinating with the local Nokia team for the resolution of any queries and escalation. Responsible for managing overall escalations and providing technical and additional support to customer care team. Ensuring MSL and spares ordered based on consumption  Recruitment, Performance Evolution & Appraisals… Show more  L3 Support Services to all the 34 L2’s across West Bengal, Orissa, Jharkhand & Bihar Regularly monitoring call allocation to ASC & of turnaround time for service Co-coordinating with the local Nokia team for the resolution of any queries and escalation. Responsible for managing overall escalations and providing technical and additional support to customer care team. Ensuring MSL and spares ordered based on consumption  Recruitment, Performance Evolution & Appraisals of manpower. Swap Projection and utilization by generating swaps from repair stock. Ensuring that the set KPI targets are achieved. Provide Training based on Technical Bulletin Provide by Nokia team Show less