Amit Shah Email and Phone Number
Amit Shah work email
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Amit Shah personal email
Genesys Certified, with over 26 years of demonstrated experience in Project Management, Technology Consulting, Enterprise architecture & delivery of cost-effective, scalable business solutions. Customer-centric with the ability to build & sustain alliances with business partners and vendors. Proven 15 years of explicit experience providing consulting to Contact Center Operations teams in Financial Services, Retail and Telecommunication verticals
Customer Experience Lab
View- Website:
- cexlab.com
- Employees:
- 40
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Practice Head-GenesysCustomer Experience Lab Nov 2019 - PresentMumbai, Maharashtra, India
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Sr.Manager (Practice Lead) -GenesysAgc Networks Ltd. Oct 2017 - Nov 2019Mumbai Area, India
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Head Service DeliveryVoxai Solutions Oct 2016 - Aug 2017Hyderabad Area, India -
Enterprise Service Head -DeliveryMoksa Technologies Jun 2015 - Sep 2016Mumbai Area, India -
Head -Service DeliveryVoxai Solutions Oct 2013 - Oct 2014Hyderabad Area, IndiaResponsible for Multi-Site Project Implementation.Design, implement & support contact center for enterprise customer,Technical Evaluation/Validation testing .Architect, design and implemented Contact Center Services with Genesys. Understanding of similar deployments worldwide, various architectures used vendor offerings in this field.Responsible for Genesys Project delivery for US clients.
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Sr.Manager -Projects| Agc Networks Limited | An Essar Enterprise | Apr 2012 - Sep 2013Mumbai Area, IndiaSr.Project Manager & Practice Head handling CCT product like Aspect ,Genesys.... -
National Manager-TtsWipro Ltd Jul 2011 - Apr 2012MumbaiWorking as practice head for WiproNetwork-TTS and will manage pre-sales and sales along with practice development and readiness. I am responsible for practice development on TTS(practice) framework, roll out, field sales and pre-sales resources training, alliance management for advanced services, order booking target, gross margin, gotomarket initiatives, vendor identification and outsourcing.
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National Manager-Genesys & IvrWipro Infotech Ltd Jun 2008 - Apr 2012MumbaiResponsible for heading Genesys/Avaya & IVR, Application Development Project Implementation & Support in pre-sales and sales for Genesys/Avaya & IVR, Application Development. for Domestic & International Projects based out of USA , Europe,I was responsible as TSG -Head for Genesys/Avaya , & IVR. -
Project MaagerGenesys Telecommunication Lab Inc. Jan 2007 - May 2008MumbaiResponsible for Genesys Implementation projects in India.have done project for Reliance VAS portal,VSNL Hosted solution etc.
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Manager – Projects & Tech Support3D Networks Sep 2005 - Jan 2007Mumbai Area, IndiaResponsible at National & International level -for All Dialer Products (Aspect Ensemble Pro,Altitude,SER),Implementation,Support,Escalations,Pre-sales support & training -
Sr.ConsultantGtl Limited Nov 2004 - Sep 2005Mumbai Area, IndiaResponsible at National level -for Projects & Deployment of Call Center Solution on ASPECT -Epro,Genesys Implementation,Support,Escalations,Pre-sales & training -
Manager -Business,Projects,ConsultantBaytalkitec Pvt Ltd Oct 2001 - Oct 2004Mumbai Area, IndiaResponsible for overall Project Planning,Implementation,Support,Escalations,Vendor Management,for Call Center Solution
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Project ManagerRamco Systems Ltd Aug 2000 - Sep 2001MumbaiResponsible for Projects Implementation in West Region,Post implementation Support,Escalations,Vendor Management.
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Deputy Manager-OperationMicroland Ltd. Dec 1997 - Jul 2000Mumbai Area, IndiaJoined Microland as Deputy Manager-networks,was placed in Ahmedabad for Supporting Microland Cutomers in Gujarat .In March 2000 I have been designated as Deputy Manager -Operation West region Responsible for Customer support Operations in west include Maharashtra & Gujarat),revenue Generation,Training,consultation,Recruitment of tech team.team building & nurturing Personnels
Amit Shah Skills
Amit Shah Education Details
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M.S UniversityElectrical Engg -
Cmj UniversityFirst Class
Frequently Asked Questions about Amit Shah
What company does Amit Shah work for?
Amit Shah works for Customer Experience Lab
What is Amit Shah's role at the current company?
Amit Shah's current role is Practice Head-Genesys at Customer Experience Lab.
What is Amit Shah's email address?
Amit Shah's email address is am****@****lab.com
What schools did Amit Shah attend?
Amit Shah attended M.s University, Cmj University.
What skills is Amit Shah known for?
Amit Shah has skills like Pre Sales, Service Delivery, Telecommunications, Ivr, Integration, Team Management, Crm, Contact Centers, Solution Architecture, Enterprise Software, Requirements Analysis, Voip.
Who are Amit Shah's colleagues?
Amit Shah's colleagues are Chandu Pinnamaneni, Abhijit R Rao, Nethaji Cheekati, Anushuiya Jimee Limbu, Vilas Dhadse, Firoz Haider, Rajdeep Saharia.
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