Business Intelligence, Data Warehouse, Process Re-Engineering, And Global It Management
Addison, Tx, Us
Delivered on a variety of expanding global IT roles in 16+ years at Mary Kay: Managed multimillion-dollar global Business Intelligence and Data Warehouse initiatives from strategy, roadmap and business cases through delivery and support. Took on increasing responsibilities for program management, team building, vendor management, application development, and managing many other technology solutions: migration to Azure cloud (for enterprise O365), financial applications, process re-engineering for product management systems, and infrastructure services including Service Desk, ITSM, End User Compute, monitoring and alerting, ticketing system, enterprise scheduler, and remote access. These long-term roles have helped in strengthening and utilizing skills like:1. Aligning strategic vision with technology-based projects by championing roadmap and business cases for Business Intelligence and re-engineering projects2. Directing cross-functional, globally distributed high-performing professional teams of employees, and onshore and offshore consultants for 10+ years, establishing metrics of success and holding teams accountable for execution of global strategic projects and initiatives. Creating policies, governance, RASCI and SOP for better collaboration 3. Negotiating budget and resources for BI and application projects in a matrix organization, across business functions and regional Centers of Excellence4. Building and managing relationships with key business and IT stakeholders including steering committees, and with niche vendors5. Budgeting, tracking and forecasting of capital and operational expenses6. Process maturity through continuous improvement of operational support processes 7. Vendor and contract management, including rates and SLAs to improve productivity8. Implementing best practices for project delivery methodology: Agile (with VSTS and TFS)9. Assessment of user and team training needs and addressing them through internal and external resources.
