Key Responsibilities 1. Study and analyse present customer success process, workflows, and customer satisfaction index, identify the gaps, and implement solutions. 2. Collect customer service data from PO to dispatch, analyse the data, prepare customer key matrices, track customer success index, generate reports, provide insights to internal team and customers.3. Closely interact with customers, collect customer feedback about our service, performance and suggest the areas of improvements… Show more Key Responsibilities 1. Study and analyse present customer success process, workflows, and customer satisfaction index, identify the gaps, and implement solutions. 2. Collect customer service data from PO to dispatch, analyse the data, prepare customer key matrices, track customer success index, generate reports, provide insights to internal team and customers.3. Closely interact with customers, collect customer feedback about our service, performance and suggest the areas of improvements. 4. Coordinate with internal team - Marketing support, Planning and Production team and achieve customer set milestones. 5. Meet the customer with regular intervals, address customer escalations and resolve the customer complaints/issues. 6. Closely work with Key Account Support Team, provide suggestions, monitor teams performance metrices, address any operational inefficiencies and ensure customer satisfaction at a higher level. 7. Develop and execute strategies to drive customer satisfaction, loyalty, and retention rates. 8. Support the internal team in resolving customer billing and collection challenges. 9. Resolve any issues and problems about service, quality, dispatch faced by customers and deal with complaints, maintain trust and long-term relationship and get repeated orders. 10. Foster a collaborative team environment by encouraging open communication and knowledge sharing among team members, leading to more effective customer service. Show less

Roles and Responsibilities:-1. Managing entire DC operations, overall logistics/Dispatch activities, Eway Bill, Invoicing, Shipping documents Etc.2. Responsible for generating Daily/Weekly/Monthly/Ad-hoc MIS reports as per the business.3. Responsible for periodic analysis, reviewing, validating and monitoring day to dayreports.4. Responsible for customer’s queries, billing issues and resolving with in SLA’s.5. Working closely with warehouse for daily, weekly &… Show more Roles and Responsibilities:-1. Managing entire DC operations, overall logistics/Dispatch activities, Eway Bill, Invoicing, Shipping documents Etc.2. Responsible for generating Daily/Weekly/Monthly/Ad-hoc MIS reports as per the business.3. Responsible for periodic analysis, reviewing, validating and monitoring day to dayreports.4. Responsible for customer’s queries, billing issues and resolving with in SLA’s.5. Working closely with warehouse for daily, weekly & monthly reports.6. Supporting all warehouse function like auditing, compliance, data analysis.7. Providing MIS reports on net business growth, employee issues and scope for business development on a weekly basis.8. Support to CRM Team for payment related, products and service inquiries, ensuring client satisfaction and positive service experience and Dispatches to be planned to high levels of customer satisfaction.9. Make a daily plan of dispatch and update the Customer Services and Supply Chain Management team.10. Has the ability to plan and confirm daily dispatch based on production planning and ensure meeting 100% dispatch plans.11.Improvement for inventory management and shipping operations.12. Provide timely feedback to Customer Service and Supply Chain Management in case of unusual delays expected. Show less

Roles and Responsibilities:-1. All e-commerce account management namely Amazon, Flipkart, Shopify, Pepper fry, Snap deal, Jio Mart, Urban ladder, Bajaj fin serve.2. Timely and accurate amount deposit of daily COD cases in the Bank and maintain Bank Receipt.3. Responsible for streamlining inbound & outbound freight, shipper & carrier communication, problem solving, and order management.4. Handling case logs, order processing, stakeholders, shipping, mis.5. Collection of… Show more Roles and Responsibilities:-1. All e-commerce account management namely Amazon, Flipkart, Shopify, Pepper fry, Snap deal, Jio Mart, Urban ladder, Bajaj fin serve.2. Timely and accurate amount deposit of daily COD cases in the Bank and maintain Bank Receipt.3. Responsible for streamlining inbound & outbound freight, shipper & carrier communication, problem solving, and order management.4. Handling case logs, order processing, stakeholders, shipping, mis.5. Collection of cash, accounting and reconciliation with SAP.6. Monitoring order entry, sales order creation daily requirements of all delivery centres.7. Providing support to delivery executive route and taking necessary actions.8. Monitoring daily fleet department vehicles for on time dispatches and delivery.9. Tracking all undelivered shipment In SAP and call customer to identify reason for non-delivery.10. Optimised sales methods to best acquire, develop and retain customers.11. Ensuring good customer service by addressing and ensuring the ti mely resolution of customer issues or comments.12. Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance. Show less

Roles and Responsibilities:-1. Managing entire DC operations.2. Handling developing and maintaining a MIS plan, including budget needs, operational requirements and schedules.3. Preparation of volume, operational marketing MIS for container train operations terminal operations on monthly basis.4. Develops MIS documentation to allow for smooth operations and easy system maintenance.5. Provide recommendations to update current MIS to improve reporting efficiency and… Show more Roles and Responsibilities:-1. Managing entire DC operations.2. Handling developing and maintaining a MIS plan, including budget needs, operational requirements and schedules.3. Preparation of volume, operational marketing MIS for container train operations terminal operations on monthly basis.4. Develops MIS documentation to allow for smooth operations and easy system maintenance.5. Provide recommendations to update current MIS to improve reporting efficiency and consistency.6. Daily rake summary updating onto volume MIS.7. Administrative In charge of DC and responsible for sharing attendance, DC Opening and Closing Time Monitoring.8. Ensuring attempt on all shipments that arrive/allocated to a DC.9. Timely closure of pending shipments.10. Timely and accurate amount deposit of daily COD cases in the Bank and maintain Bank Receipt.11. Responsible for streamlining inbound & outbound freight, shipper & carrier communication, problem solving, and order management.12. Resolving customer complaints and attending the queries.13. Ensuring timely and professional response to all the complaints, requests queries received over Email.14. Improvising the customer service quality results by studying, evaluating and redesigning processes, establishing and communicating service metrics. Show less

Roles and Responsibilities: • Daily MIS Sending for concern customers.• Following for Coordinating with Booking Branch to Delivery Branch for Important Consignments and Payments collections as per customer Requirements.• Maintaining DACC and LC Records, Payments collections details.• Following with clients for overdue payments.• Visiting Clients and generating the Bills and Payments as per client requirement.• Maintaining Delivery Branch MIS Report.• Data… Show more Roles and Responsibilities: • Daily MIS Sending for concern customers.• Following for Coordinating with Booking Branch to Delivery Branch for Important Consignments and Payments collections as per customer Requirements.• Maintaining DACC and LC Records, Payments collections details.• Following with clients for overdue payments.• Visiting Clients and generating the Bills and Payments as per client requirement.• Maintaining Delivery Branch MIS Report.• Data Updating in System.• Taking care of receipt and dispatches of material• Preparing daily, weekly MIS Report Preparing for all Dept.• Preparing of reports/enquires as required by the reporting head.• Coordinating with operation department related to legal quires.• Attending for customer quires in mail either by telephone.• Responding promptly to the customer, handle and resolve customer complaints.• Responding customer mails regarding payment related, products, and status verification. Show less