Amitkumar Vaidya Email & Phone Number

Sydney, New South Wales, Australia

Australia

Canberra

Senior Technical Support Engineer – McAfee Australia PtyFrom September 2016 – Till date➢ Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex security/product related issues.➢ Responds to situations where first-line product support has failed to.

Canberra, Australia

Senior Resident Product Specialist – McAfee Australia PtyOnsite at CSIRO – Canberra as McAfee resourceFrom March 2013 – September 2016➢ Dedicated on-site resource. Capturing existing and new requirements and then design, build, implement the security services to support the business.➢ Integrating products into the customer’s environment and ensure they are.

Sydney, Australia

Product Specialist – McAfee Australia PtyFrom June 2011 – March 2013➢ Provide support for Gold Enhanced and Platinum Level Customers as the primary responsibility.➢ Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution.➢ Take responsibility for establishing and maintaining.

Sydney, Australia

Gold Support Escalation Engineer Tier-2: - McAfee Australia PtyFrom June 2006 – June 2011➢ Process the product escalations from tier-1s.➢ Mentor the tier-1.➢ Assist the HR by conducting technical round interview for candidates applying for Gold Support tier-1 team.➢ Handle priority calls on various issues and products.➢ Provide technical solutions to the.

Bangalore, India

Gold Support Engineer Tier-1: - McAfeeFrom June 2005 – June 2006➢ Attend to customer queries logged via Service Portal or Call or Chat.➢ Be accountable of the case till it is resolved if not make sure that this is escalated to next level with adequate escalation information. I am the case manager and accountable for anything that happens➢ Involved in.

Hyderabad Area, India

Job Responsibilities as Technical Support Representative:➢ Identify and handle customer queries.➢ Read and acknowledge DSP (daily status page) at the beginning of the shift.➢ Process E-mails/Chats/ handles calls.➢ Maintain consistent per hour productivity (6-8 emails/chats ph and 5-6 calls ph).➢ Follow First In First Out schedule in processing emails.➢.