Ammad Khalid Email & Phone Number

United Arab Emirates

Sharjah Emirate, United Arab Emirates

This role is primarily focused on leading a team of collection agents responsible for recovering outstanding debts owed by individuals or businesses. Handling B2B portfolio and Our Major Clients are :Line Investment - Lulu GroupRas Al Khaimah Economic Zone - RAKEZOman Insurance/ Sukoon Insurance RAK InsuranceTabby Henkel Polybit Industries Telr Overseas Logistics Indoguna Dubai LLC Sawhney Foodstuff Trading Company LLC - SAFCO Australian… Show more This role is primarily focused on leading a team of collection agents responsible for recovering outstanding debts owed by individuals or businesses. Handling B2B portfolio and Our Major Clients are :Line Investment - Lulu GroupRas Al Khaimah Economic Zone - RAKEZOman Insurance/ Sukoon Insurance RAK InsuranceTabby Henkel Polybit Industries Telr Overseas Logistics Indoguna Dubai LLC Sawhney Foodstuff Trading Company LLC - SAFCO Australian International School German International School Lead and manage a team of collection agents.Provide guidance, training, and coaching to team members to enhance their skills and performance.Set performance goals and targets for the team.Monitor individual and team performance metrics, including collection rates, call quality, and adherence to compliance standards.Implement strategies to improve team performance and achieve collection goals.Develop and implement efficient collection strategies and workflows.Collaborate with other departments to streamline processes and improve overall efficiency.Prepare regular reports on team performance, highlighting key metrics and areas for improvement.Present findings and recommendations to higher management.Address escalated customer issues and disputes, working closely with team members and other departments to resolve problems.Propose and implement innovative collection strategies to improve overall efficiency and success rates. Show less

Handling B2B portfolio and collecting for following Clients:Oman Insurance Almec Trading Australian International School German International School Masafi Building Material Safetix RESPONSIBILITIES Met and exceeded requirements for [Timeframe] calls by [Number]%.Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.Minimized loss by negotiating payment terms directly with… Show more Handling B2B portfolio and collecting for following Clients:Oman Insurance Almec Trading Australian International School German International School Masafi Building Material Safetix RESPONSIBILITIES Met and exceeded requirements for [Timeframe] calls by [Number]%.Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.Minimized loss by negotiating payment terms directly with clients, consistently achieving [Number]% recovery rate.Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.Interfaced with customers to bring accounts current with suitable repayment plans.Routinely contacted account holders with balances over [Number] days past due to resolve delinquencies.Overcame objections by applying advanced training and persuasion techniques.Located debtors by utilizing skip tracking and other strategies.Gathered required information from customers for settlement reviews and followed up on management determined results.Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.Secured payments by following up with customers which disregarded promise to pay.Utilized talents and expertise to locate customers with aged accounts. Show less

United Arab Emirates

Bank's Portfolio Handled as follows:RAK Bank W/O accounts ENBD W/O accounts Saudi British Bank - Bucket 3B2B Clients Handled as Follows:Zaker Trading Masafi Building Material Highway Rent A Car Switch Foodstuff Trading  Achieving assigned collection targets in order to contribute to organization’s financial performance.  Detecting fraudulent personal loans, corporate/SME loans and notifying the Legal Dept. Devising and implementing… Show more Bank's Portfolio Handled as follows:RAK Bank W/O accounts ENBD W/O accounts Saudi British Bank - Bucket 3B2B Clients Handled as Follows:Zaker Trading Masafi Building Material Highway Rent A Car Switch Foodstuff Trading  Achieving assigned collection targets in order to contribute to organization’s financial performance.  Detecting fraudulent personal loans, corporate/SME loans and notifying the Legal Dept. Devising and implementing workout strategies to exit from risky/ unviable relationships.  Resolving diverse non-routine problems that deviate from standard collection policies as they occur. Handling all customer escalations, queries and complaints. Engaging in efforts to minimize loss and meet assigned collection goals.  Account Review/ Reports: Carrying out timely account reviews for initiating/ recommending appropriate actions and submitting required reports. Carrying out field visits to defaulting customers and implement strategies to collect payments. Ensure implementation of compliance and control measures in order to protect the organization’s interests. Initiating, monitoring/ tracking legal cases in order to achieve desired results.  Other duties as assigned Show less

Karachi, Pakistan

 Working on consumer collection portfolio for Credit Cards, Personal Loans and Auto Loans. Generating payments from debtors and Negotiate credit extensions when necessary. Evaluating current methods of collection operations for quality, efficiency, effectiveness, and cost consideration. Resolving diverse non-routine problems that deviate from standard collection policies as they occur. Engaging in efforts to minimize loss and meet assigned collection goals.  Handling… Show more  Working on consumer collection portfolio for Credit Cards, Personal Loans and Auto Loans. Generating payments from debtors and Negotiate credit extensions when necessary. Evaluating current methods of collection operations for quality, efficiency, effectiveness, and cost consideration. Resolving diverse non-routine problems that deviate from standard collection policies as they occur. Engaging in efforts to minimize loss and meet assigned collection goals.  Handling all customer escalations, queries and complaints. Conducting field visits to customers’ offices to negotiate payment terms. Posting legal notices to delinquent customers Initiating legal action (Criminal Action for security cheque and Repossession. for Vehicles) Other duties as assigned Show less

Pakistan

 Maintaining procedures and monitor activities for efficient and accurate end-to-end billing and collection process. Achieving collection targets set by management. Maintaining accurate and timely billing and dispatch of all customers’ invoices. Completing all key billing reconciliations on a timely basis. Investigating billing errors, discrepancies and frauds in billing. Effectively resolving disputes with customers. Maintaining effective controls over credit… Show more  Maintaining procedures and monitor activities for efficient and accurate end-to-end billing and collection process. Achieving collection targets set by management. Maintaining accurate and timely billing and dispatch of all customers’ invoices. Completing all key billing reconciliations on a timely basis. Investigating billing errors, discrepancies and frauds in billing. Effectively resolving disputes with customers. Maintaining effective controls over credit management. Developing and documents methods & procedures to ensure all payments are received. Completing all key collection reconciliations on a timely basis. Preparing and providing reports on billing and collections at short notice to management on a regular basis Show less