Train new and existing staff in policies and best practices. Provide coaching and counselling to ensure team success. Collaborate with management to ensure team goals are being achieved. Act as a subject matter expert in all areas related to security to both internal and external departments and provide best practice advice to ensure smooth delivery of services. Regularly audit team practices and suggest opportunities for improvement.

Act as an ambassador for guests and tenants, serving as a primary customer service contact point. Collaborate with stakeholders from all departments including sales, marketing, events, senior management, and clients to ensure successful delivery of full scope security and life and safety services. Conduct routine and irregular proactive patrols, engage in parking enforcement, safety audits, educate about and enforce Criminal Code, Provincial Offences and Municipal By-laws.

Delivery of industry leading training to a wide portfolio of clients, from construction to emergency services, ensuring compliance with government regulations and red cross guidelines. Provide on-going coaching and counselling to workplace first aiders and review incidents for opportunities for growth.

Worked on a team of analysts to support a full range of corporate IT systems for a wide variety of clients from Multinational finance firms to small sized non-profits. Supported standard industry software such as Microsoft office, Sharepoint and JDE tools as well as custom software unique to each client. Participated in project rollouts for new softwares such as Office 365 and other cloud based technologies, provided one on one training to front line employees and created technical documentation and training resources. Overhauled documentation to better assist with onboarding new hires and streamlined training processes.Raised the standard for calls resolved within the first call from an average of 10-25% to 90% for several clients.Achieved highest KPI and customer satisfaction ratings within the first 3 months of hire.Supported clients during transition to work from home by switching several 1500+ person companies to work from home within a 5 day period while maintaining 100% business continuity.

Assigned to the private homes of c-suite executives, supervised a team of residential security professionals in daily security of the residences to protect client property and the privacy of their family members. Coordinated on-boarding of new clients by establishing site procedures and building exceptional relationships with family members and home staff.Raised the standard for guards by introducing basic training in vehicle inspections, written communications and uniform standards at no extra cost.Participated in special assignments in close protection, counter surveillance and mobile supervisory duties.

Working with Toronto Police community patrols, Co-op housing boards and other stakeholders, successfully created safer communities by documenting observed criminal acts and relaying to Toronto Police Community Patrols.Established positive relations with community members by attending monthly town halls and participating in discussions regarding community building and safety.Ensured safe public spaces by introducing a sharps program and by conducting inspections of aging buildings to identify potential safety remedies such as blind spot mirrors, better lighting and fire code improvements.

Maintained accurate records of court proceedings by documenting court processes in CPIC and other police databases.Assisted with the transition from CIPS to versadex, provided training and assistance to front line officers.Devised an organization system for transferring paper court documents to digitized system that minimized data entry time from days to hours. Provided administrative support to front line units in performing background searches, obtaining copies of warrants and expediting emergency requests.