Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. Perform operational functions to ensure the store meets Company guidelines. Implement visual changes and maintain store standards. ESSENTIAL FUNCTIONS: • Provide exceptional customer service in the store to achieve World Class Service standards. • Serve as a role model for sales associates in sales generation and customer service by making the customer experience the priority. • Reinforce customer service principles by coaching staff on their successes and challenges. • Utilize GUEST and training resources to educate team on product, improve selling skills, and achieve business goals. • Contribute in management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements. • Effectively perform operations functions: opens and closes the store, register, and back office management procedures. • Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance. • Monitor Inventory levels and communicate discrepancies to Assistant or General Manager. • Assume additional management responsibilities in the absence of Assistant or General Manager. • Perform projects and assignments as directed by the Assistant or General Manager. • Comply with all Company policies and procedures. • Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Leads recruiting efforts for all available charmer positions with responsibility for the interview process. Makes final decision on all charmer hires.Is a leader in customer service and satisfaction.Team driven in sales plan in the store, goal orientated. Active role in training and development of employees.Establishes effective communication with Associates to ensure they are appropriately informed of allCharming Charlie business initiatives and policies.Takes proactive role in establishing and carrying out all company policies including shrinkage control disciplines and programs.Assists in distributing work assignments to Associates and ensures store maintenance, safety, cleaning and appearance is up to company standards at all times.Successfully address customer complaints and resolves problems.Manages the CC Social Program with responsibility for meeting and exceeding revenue and profitability targets set for the Social Program.Assists in store promotions and visual merchandising.First store to open up in northern central valley.Hired and trained a staff of 40+ when grand opening of store in Aug 2011.Had the ability to travel for company to complete NSO, (new store openings) to help set up new charming Charlie store in San Diego ca,Vacaville ca, Salt Lake City Utah , Boise Idaho .Develop and train incoming new charming Charlie, store managers, assistant managers.Always fostering a positive work environment as well as a fun atmosphere for customers to shop and to enjoy on a daily basis.

Drive and maximize store sales to achieve goals.Control and minimize shrink to meet company expectations of a 2%.Plan and control payroll within budget.Foster a positive work environment that encourages feedback and innovation. Motivate associates to achieve their maximum potential.Communicate both verbally and in writing with all associates, peers, and supervisors.Establish, teach and demonstrate exceptional customer service.Provide associates the tools necessary to ensure customer satisfaction through training.Provide positive resolutions to challenges and complaints from customers.Maintain company standards, visuals and cleanliness of store.Able to execute company directives for product placement.Maintaining company standards, though policies and procedures.Able to recruit, develop and maintain staff.Able to coach in the moment to staff as well as to my peers to improve performance of store.Inventory control, maintained on a daily basis.Excellent attendance record.

Helping Assisting guest, driving sales for our department store, supervision of sales associates. Excellent attendance record.Taking care of daily task of running the store, (open and closing procedures).Running a staff up to 12 girls, one assistant manager and one key holder.Coaching my staff on customer service is #1 priority and always focused on driving sales goals.Always driving Ads, and Upt.2009 shrink in store was 2.5 %, company standard 4%Also trained to do in-store inventory, using Hart systems.Learning new product knowledge, every season.Floor sets, changing of the store.

Opening and closing procedures.I am trained in assisting guests, learning the product knowledge to help assist guests.Excellent attendance record.Able to train, and develop sales associates.