Amrita Pallath Email & Phone Number

London

Kochi, Kerala, India

I shouldered the responsibility of managing the technical aspects of live sessions while concurrently supporting the facilitator with interactive activities and moderation. I also ensured participants are instructed on the use of available interactivity tools and troubleshoot any emerging technical issues.

Brno, South Moravia, Czechia

In the capacity of my role, I served as a SPOC for France Infrastructure & Lyonnaise des Eaux Accounts. I was majorly involved in database maintenance, tuning, change management, D2B incident resolution functions, information system management, etc. I delivered prompt on-call support for DB2 applications, DB2 patching, backups & recovery, and service activation & deactivation projects.

Brno, South Moravia, Czechia

As Service Coordinator, I played a significant role in serving as a sole point of contact for a client across the Asia pacific Zone. I ensured as well as facilitated best data quality analysis by interacting with clients and zone participants regularly while simultaneously conducting problem analysis and assessment. In response to the DPE's (Delivery Partner Executive's) request, I also actively participated in numerous contractual client meetings.Moreover, I was responsible for steering the operational services and documentation needed within the delivery organisation. I monitored client service delivery and ensured quality service was delivered in accordance with promised service levels and efficiency. Through the discovery and identification of complex problems, I meticulously proposed innovative solutions in cooperation with the delivery teams.

Postgraduate Degree, Business, Management, Marketing, And Related Support Services, First Class

Bachelor Of Technology - Btech, Computer And Information Sciences And Support Services, First Class With Distinction