Work closely with Account Management, Sales professionals, Engineering, Product Development and Technical Support to resolve issues that arise after customer on-boarding or integrations.Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations. Review quality of customer integrations.

Present the value proposition of Tata CDN as well as product features and functions toaudiences ranging from Senior Executives to technical members. Gather customer's feedback to assist Engineering with new features/enhancements in the product roadmap. Lead technical teams along with customers to evaluate their web architecture and deliver the appropriate integration solution

Worked independently and lead small technical teams with Akamai customers to evaluate their web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customer's’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customer's’ business and technical requirements. Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables. Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates. Work closely with Account Management, Sales professionals, engineering, product development and Technical Support to resolve issues that arise during customer trials or integrations. Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams. Track and document status and time spent on customer integrations. Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations. Review quality of customer integrations.

Worked independently to evaluate a customer’s web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customers' content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customers' business and technical requirements. Propose technically feasible solutions and work closely with customers and pre-sales teams to implement customer projects. Establish success criteria and act as the single point of contact for the customer for all technical issues and technical deliverables. Contributed to the wider GSS community by gathering ideas, collecting feedbacks from team and provided detailed requirement document for the new testing platform for entire Akamai SD team.Contributed as assigner, monitoring and assigning cases of our team queue. Escalated issues and provided feedback on the assignment process to management for process improvement.Contributed to the training initiatives within team to build stronger fundamentals on Akamai products and on other relevant subjects. Organized and conducted technical knowledge sharing sessions for the team.

Worked independently to evaluate a customer’s web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customers' content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customers' business and technical requirements.

Worked as software engineer within the development team. Got award for delivering modules before time. Core responsibility of Coding and Unit/Integration Testing.Provide support for system testing/bug fixing. Worked with artists for further improvements in the application. Configuring overnight build job in Jenkins and analize build report. Provide support for QA testing/bug fixing. Worked with US Production Support Team, for Production support