Amsal Rastoder Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Review client onboarding orders to ensure the presence of all foundational products and add-ons necessary for deploying contracted services. • Proficient in ServiceNow, Kaseya, and Labtech. • Generate client knowledge base articles to support engineers using ServiceNow. • Evaluate client Microsoft Office 365 licensing orders and collaborate with engineers to acquire necessary licenses within the tenant. • Facilitate the transition of clients from the discovery phase to… Show more • Review client onboarding orders to ensure the presence of all foundational products and add-ons necessary for deploying contracted services. • Proficient in ServiceNow, Kaseya, and Labtech. • Generate client knowledge base articles to support engineers using ServiceNow. • Evaluate client Microsoft Office 365 licensing orders and collaborate with engineers to acquire necessary licenses within the tenant. • Facilitate the transition of clients from the discovery phase to deployment during their onboarding experience. • Communicate progress, statuses, and requirements to project managers and both technical and non-technical client staff. • Aid in client offboarding processes. Show less

United States

• Facilities: Coordinate UPS Maintenance/Battery Replacement with external vendors and resourced engineers to be available with vendors during time of maintenance.• Facilities: Coordinate Backup Generators Maintenance Major/Minor with External Vendors and building management. • Facilities: Review Quotes/COI's for scheduled work. Worked with Clients and Building Managements for appropriate timings.• Facilities: Manage BioConnect and S2 Netbox. • Facilities: Manage on-site… Show more • Facilities: Coordinate UPS Maintenance/Battery Replacement with external vendors and resourced engineers to be available with vendors during time of maintenance.• Facilities: Coordinate Backup Generators Maintenance Major/Minor with External Vendors and building management. • Facilities: Review Quotes/COI's for scheduled work. Worked with Clients and Building Managements for appropriate timings.• Facilities: Manage BioConnect and S2 Netbox. • Facilities: Manage on-site security system/card access in NY/CT Office and provided access to employees. Along with adding fingerprints and rights to specific users to access data centers using BioConnect.• Manage Windows imaging and maintenance for clients using Quest Kace and VMWare. • Manage KnowBe4/Phishing campaigns internally and for clients. • Manage KnowBe4 Phishing Campaign creations for clients. • Handle patching Security Remediation’s. Confirmed any clients machines that missed patching and flagged them to be patched on the next cycle.• Resourced and assigned engineers to patching schedules for 100+ clients globally in the hedge fund financial space weekly.• Complete monthly backup SAN billing reports for 100+ clients globally using CommVault.• Worked with client CTOs to remotely upgrade desktops/laptops to the latest Windows Feature Update using Labtech automate control center.• Assist with company confidential yearly auditing.• Troubleshoot and manage zoom rooms on-site in 2 different offices. Show less

• Served as ad-hoc site engineer to assist and troubleshoot client requests such as server room refreshes, workstation/laptop builds and office migrations. Along with new hires setups workstations/laptops builds. iPhone set ups such as iCloud, Slack, Mail, DUO MFA.• Supported all client communication and ticketing for monthly server and workstation patching utilizing ConnectWise Manage.• Facilitated and took inventory of 2 office spaces. Such as network gear (switches, firewalls)… Show more • Served as ad-hoc site engineer to assist and troubleshoot client requests such as server room refreshes, workstation/laptop builds and office migrations. Along with new hires setups workstations/laptops builds. iPhone set ups such as iCloud, Slack, Mail, DUO MFA.• Supported all client communication and ticketing for monthly server and workstation patching utilizing ConnectWise Manage.• Facilitated and took inventory of 2 office spaces. Such as network gear (switches, firewalls) desktops, laptops, phones and headsets. Show less

Manhattan, New York, United States

Long Island City

Bachelor Of Technology - Btech, Computer Science

Associate Of Science - As, Accounting And Finance / Business Management