Amy Gilbert Email & Phone Number

Boston, Ma, Us

Cambridge, Massachusetts, United States

Boston, Massachusetts, United States

● Fielded all customer service across channels, including resolving urgent issues and making CX process improvements, while attaining a best-in-class customer satisfaction score of 93.● Wrote copy for social media, blog posts, website, and marketing campaigns in UNREAL’s brand voice.● Served as sales/marketing liaison, fostering interdepartmental communication and owning inbound marketing requests from the sales team.

Minneapolis, Minnesota, United States

● Coordinated events including Eastside’s first annual owner celebration, a public event which attracted 300 attendees. Duties included booking vendors and community partners, coordinating catering, managing payments, and running day-of logistics. ● Marketed events through digital and print channels including publishing to Squarespace, disseminating information in email newsletters via Mailchimp, and writing copy for advertisements, in-store signage, and a quarterly print newsletter.● Managed charitable partnerships including approving disbursement of the donation budget and facilitating Eastside’s “Seedlings” register round-up program, raising $25,000 for local nonprofits in 2021.

Minneapolis, Minnesota, United States

NETZRO is an upcycled food ingredient company, creating a new environmental and economic standard for reducing global food waste.● Established brand relationships with B2B partners such as breweries, distilleries, and CPG companies.● Developed upcycled mug cake product line for sale online and in taprooms. Oversaw all steps in the development process: sourcing ingredients and packaging, designing labels, formulating recipes in collaboration with a local food design firm, and crafting a promotional strategy.● Implemented new engagement initiatives including writing NETZRO’s annual Marketing Plan, distributing a monthly newsletter, and recruiting and directing a team of 10 interns and ambassadors.

Greater Minneapolis-St. Paul Area

● Identified key insights into the commercial use of brewer’s spent grain. Conducted recipe tests — informed by lab results from groups including General Mills and the Agricultural Utilization Research Institute (AURI) — to determine palatability, impact on textural integrity, shelf life, and other characteristics of upcycled grains.● Guided market development for the NETZRO brand by analyzing market research on alternative flour products and providing recommendations regarding target market and positioning.

Greater Minneapolis-St. Paul Area

Too Good to Waste is a podcast series that explores creative & innovative ways people are upcycling food & byproducts that often go to waste.● Identify prospective interviewees for the podcast and perform research on their professional backgrounds, companies, and involvement in the upcycled food movement● Conduct pre-interview calls with interviewees to build rapport and brainstorm possible topics/themes for their episode● Write show notes for each episode and post them to the Too Good to Waste website

Greater Minneapolis-St. Paul Area

The Holmes Center is the hub of entrepreneurship and innovation at the University of Minnesota Twin Cities that inspires, educates and connects the next generation of Minnesota's entrepreneurs.● Served as lead intern for MIN-Corps, the University of Minnesota site for the National Science Foundation I-Corps program. Responsibilities included planning and executing the Women Innovators Conference - a professional development summit for women in STEM - assistant teaching Value Proposition Design Courses, and managing an online mentoring program● Provided event support for events with up to 200 attendees including planning programming, booking attendees, and providing day-of-event assistance● Managed data such as contact lists across Holmes Center programs on Excel and Salesforce

Greater Minneapolis-St. Paul Area

● Baked according to a daily production list including cakes, cookies, brownies, breads, and cinnamon rolls.● Performed assorted operational duties including opening and closing functions, cashiering, and dishwashing.

Minneapolis, Minnesota, United States

● Fulfilled both cashier and food prep roles at the University's Jamba Juice and Einstein Bros. Bagels locations● Prepared smoothies, smoothie bowls, and coffee beverages; performed end-of-shift closing duties

Takoma Park, Maryland, United States

● Handled incoming class tuition payments; managed daily balance sheets and registration forms● Helped customers with payments through friendly interactions

Bachelor Of Science In Business (Bsb), Entrepreneurship/Entrepreneurial Studies

BSB in entrepreneurial management; minor in marketing

Communication Arts Program