Amy Bailey

Amy Bailey Email and Phone Number

20+ years of management experience across remote, onsite and hybrid environments. Dynamic and passionate servant leader focused on developing staff and streamlining processes. @ Citi
new york, new york, united states
Amy Bailey's Location
Tampa, Florida, United States, United States
Amy Bailey's Contact Details
About Amy Bailey

Amy Bailey is a 20+ years of management experience across remote, onsite and hybrid environments. Dynamic and passionate servant leader focused on developing staff and streamlining processes. at Citi. She possess expertise in staff development, higher education, campusvue, adult education, student financial aid and 12 more skills.

Amy Bailey's Current Company Details
Citi

Citi

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20+ years of management experience across remote, onsite and hybrid environments. Dynamic and passionate servant leader focused on developing staff and streamlining processes.
new york, new york, united states
Website:
citigroup.com
Employees:
201877
Amy Bailey Work Experience Details
  • Citi
    Vice President, Business Risk Officer
    Citi Aug 2022 - Present
    Tampa, Florida, United States
    As part of the Financial Crimes Division, I am responsible for managing and supporting multiple risk and control programs for the firm on a global level, including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Ultimate Medical Academy
    Associate Director, Academic Affairs
    Ultimate Medical Academy Feb 2019 - Sep 2021
    Tampa/St. Petersburg, Florida Area
    Associate Director of Academic Affairs oversees the management of teams responsible for Program, Student and Faculty Affairs and directly supervises Senior Managers, Managers, Associate Managers and other team members as assigned. As such, an Associate Director of Academic Affairs is responsible for the leadership of assigned teams supporting a variety of Education department and institutional affairs including Taskforce Meetings, SAP Appeals, Advisory Boards, UMA Cares, Disability Services, Faculty Training and Support, Annual Summit, and Commencement. An Associate Director of Academic Affairs monitors satisfactory academic progress as well as student, graduate, alumni and employer satisfaction metrics to facilitate problem-solving and data-driven solutions to enhance institutional excellence, policy and procedure adherence, project management functions, inter- and intra-departmental training and support. To achieve operational effectiveness and efficiencies of Program, Student and Faculty Affairs, an Associate Director of Academic Affairs partners within the Education department and across other UMA departments, including accreditation, compliance, admissions, student finance, registrar, learner services, curriculum, academic services, business intelligence, strategy, academic technologies, informational technology, career services, and alumni services.Program Affairs• Oversees Program Affairs functions which provide support for programmatic leadership including but not limited to Campus Effectiveness Plans (CEPs), academic performance reporting, taskforce meetings, SAP processes and appeals, accreditation applications and reports, Advisory Boards and corporate alliance partnerships.
  • Ultimate Medical Academy
    Assoc. Director Of Operations
    Ultimate Medical Academy Mar 2018 - Feb 2019
    Clearwater, Fl Campus
    Responsible for directing a team of employees across multiple departments who interface with prospective students and those influencing the student's decision to attend/select UMA as their school of choice. Directly oversees the Admissions, Learner Services and Career Services teams. Meets UMA's enrollment objectives by sharing UMA's philosophy and educational programs to gain new student interest and meeting school enrollment, start, retention and placement objectives in an accurate, professional and ethical manner. Responsible for planning, developing and administering career and employment assistance programs for students, graduates and alumni. Builds effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities.
  • Ultimate Medical Academy
    Senior Manager, Academic Affairs
    Ultimate Medical Academy Jan 2018 - Mar 2018
    Tampa/St. Petersburg, Florida Area
    Managed quality monitoring and ratings of faculty performance including but not limited to discussion participation, grading practices, assignment feedback, course room setup and student outreach as aligned to institutional faculty outcomes. Designed and implemented processes to evaluate the impact of Education-driven training, coaching, pilots and other initiatives. Collected and analyzed outcome measures, screening data and progress monitoring data in an effort to identify opportunities for faculty training and development to improve instruction and increase student achievement. Oversaw the telephony metrics for the student-facing faculty teams to monitor performance levels, run reports and analyze data to make informed decisions on scheduling, performance management and institutional effectiveness.
  • Ultimate Medical Academy
    Operations Manager, Intervention & Academic Services
    Ultimate Medical Academy Apr 2016 - Jan 2018
    3101 Dr. Martin Luther King Jr. Blvd. Tampa, Fl 33607
    Provide support to the Academic Services team, that is a blend of instructors and embedded facilitators. Conduct observations of staff and listen to calls to develop quality monitoring processes and performance management tools. Oversee the day-to-day operations of the team, growing to a size of 40 Facilitators. Provide ongoing call and lab monitoring to assess service quality, providing regular team and individual feedback. Evaluate staff performance based on call monitoring, student satisfaction, and retention, placement and student learning outcomes. Ensure staff implement the adopted coaching cycle and recognized best practices. Collaborate with Business Intelligence, Telephony and Database Administration teams on numerous ongoing projects, as well as developing and maintaining documents related to said projects. Create and maintain work schedules based upon call volume, handle time and service levels, while overseeing a department that provides academic support for the most at-risk students.
  • Zenith Education Group
    Supervisor, Student Finance Support Operations
    Zenith Education Group Jun 2014 - Apr 2016
  • Corinthian Colleges, Inc.
    Director Of Student Finance
    Corinthian Colleges, Inc. Jul 2010 - Jun 2014
  • Center For Reproductive Medicine/Premiere Weight Loss Center
    General Manager
    Center For Reproductive Medicine/Premiere Weight Loss Center Feb 2000 - May 2009

Amy Bailey Skills

Staff Development Higher Education Campusvue Adult Education Student Financial Aid Enrollment Management Leadership Development Student Affairs Admissions Academic Administration Student Recruiting Campus Customer Retention Educational Leadership Retaining Customers Career Counseling Student Engagement

Amy Bailey Education Details

Frequently Asked Questions about Amy Bailey

What company does Amy Bailey work for?

Amy Bailey works for Citi

What is Amy Bailey's role at the current company?

Amy Bailey's current role is 20+ years of management experience across remote, onsite and hybrid environments. Dynamic and passionate servant leader focused on developing staff and streamlining processes..

What is Amy Bailey's email address?

Amy Bailey's email address is ab****@****cal.edu

What schools did Amy Bailey attend?

Amy Bailey attended University Of South Florida College Of Arts And Sciences, University Of South Florida.

What are some of Amy Bailey's interests?

Amy Bailey has interest in Human Rights, Children, Education, Economic Empowerment.

What skills is Amy Bailey known for?

Amy Bailey has skills like Staff Development, Higher Education, Campusvue, Adult Education, Student Financial Aid, Enrollment Management, Leadership Development, Student Affairs, Admissions, Academic Administration, Student Recruiting, Campus.

Who are Amy Bailey's colleagues?

Amy Bailey's colleagues are Teresa Decker, Stacy Pineda, Dinesh Vekaria, Maria Gabriela Riaño Moreno, Pedro Lecubarri, Heather Mckenzie, James Bowler.

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