Amy Bailey Email & Phone Number

Tampa, Florida, United States

As part of the Financial Crimes Division, I am responsible for managing and supporting multiple risk and control programs for the firm on a global level, including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Tampa/St. Petersburg, Florida Area

Associate Director of Academic Affairs oversees the management of teams responsible for Program, Student and Faculty Affairs and directly supervises Senior Managers, Managers, Associate Managers and other team members as assigned. As such, an Associate Director of Academic Affairs is responsible for the leadership of assigned teams supporting a variety of Education department and institutional affairs including Taskforce Meetings, SAP Appeals, Advisory Boards, UMA Cares, Disability Services, Faculty Training and Support, Annual Summit, and Commencement. An Associate Director of Academic Affairs monitors satisfactory academic progress as well as student, graduate, alumni and employer satisfaction metrics to facilitate problem-solving and data-driven solutions to enhance institutional excellence, policy and procedure adherence, project management functions, inter- and intra-departmental training and support. To achieve operational effectiveness and efficiencies of Program, Student and Faculty Affairs, an Associate Director of Academic Affairs partners within the Education department and across other UMA departments, including accreditation, compliance, admissions, student finance, registrar, learner services, curriculum, academic services, business intelligence, strategy, academic technologies, informational technology, career services, and alumni services.Program Affairs• Oversees Program Affairs functions which provide support for programmatic leadership including but not limited to Campus Effectiveness Plans (CEPs), academic performance reporting, taskforce meetings, SAP processes and appeals, accreditation applications and reports, Advisory Boards and corporate alliance partnerships.

Clearwater, Fl Campus

Responsible for directing a team of employees across multiple departments who interface with prospective students and those influencing the student's decision to attend/select UMA as their school of choice. Directly oversees the Admissions, Learner Services and Career Services teams. Meets UMA's enrollment objectives by sharing UMA's philosophy and educational programs to gain new student interest and meeting school enrollment, start, retention and placement objectives in an accurate, professional and ethical manner. Responsible for planning, developing and administering career and employment assistance programs for students, graduates and alumni. Builds effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities.

Tampa/St. Petersburg, Florida Area

Managed quality monitoring and ratings of faculty performance including but not limited to discussion participation, grading practices, assignment feedback, course room setup and student outreach as aligned to institutional faculty outcomes. Designed and implemented processes to evaluate the impact of Education-driven training, coaching, pilots and other initiatives. Collected and analyzed outcome measures, screening data and progress monitoring data in an effort to identify opportunities for faculty training and development to improve instruction and increase student achievement. Oversaw the telephony metrics for the student-facing faculty teams to monitor performance levels, run reports and analyze data to make informed decisions on scheduling, performance management and institutional effectiveness.

3101 Dr. Martin Luther King Jr. Blvd. Tampa, Fl 33607

Provide support to the Academic Services team, that is a blend of instructors and embedded facilitators. Conduct observations of staff and listen to calls to develop quality monitoring processes and performance management tools. Oversee the day-to-day operations of the team, growing to a size of 40 Facilitators. Provide ongoing call and lab monitoring to assess service quality, providing regular team and individual feedback. Evaluate staff performance based on call monitoring, student satisfaction, and retention, placement and student learning outcomes. Ensure staff implement the adopted coaching cycle and recognized best practices. Collaborate with Business Intelligence, Telephony and Database Administration teams on numerous ongoing projects, as well as developing and maintaining documents related to said projects. Create and maintain work schedules based upon call volume, handle time and service levels, while overseeing a department that provides academic support for the most at-risk students.

Bachelor'S Degree

Education record