Amy Coles Email and Phone Number

Supporting clients, faculty, sales directors and designers in scoping out project requirements, ensuring resources are available and deadlines achievable. Responsibilities include the creation of project plans, scheduling global roll-outs, managing action/risk logs and acting as the focal point of contact throughout the project life-cycle. Experience includes: · GLOBAL SCHEDULING AND DIARY MANAGEMENT ensuring face-to-face and virtual workshops are scheduled effectively. Booking international client meetings and conference calls across multiple time-zones with extensive use of Microsoft Outlook, WebEx, Zoom, Skype and Arkadin.· COMMUNICATIONS daily interaction with clients and internal teams via email, phone and WhatsApp. Support to designers when drafting client workshop communications.· PROJECT MANAGEMENT AND ADMINISTRATION creating project plans, preparing meeting agendas, hosting weekly project calls to connect as a team, tracking actions and managing risks before they happen. Tracking delivery roll-outs in Excel and various internal databases. · TRAVEL BOOKINGS coordination of complex global travel arrangements while being mindful of client budgets and travel policies.· INBOX MANAGEMENT managing multiple client inboxes, responding directly to queries or fielding out to the team as required. · FINANCE MANAGEMENT maintaining financial trackers ensuring the finance team are clear on monthly billing and that project activity is invoiced accurately and on time.

Promoted to departmental manager as of February 2009, extending my responsibilities further across the team. Successfully maintained existing position while managing a team of three others in the same role, ensuring processes and standards were embedded and maintained. Responsible for team hiring, performance reviews, coaching and induction training as well as fair allocation of clients across the team.

Worked with clients, faculty, venues and internal teams to schedule client events ensuring workshops ran successfully with faculty and logistics in place. As of February 2009 I was promoted to departmental manager, extending my responsibilities further across the team. · GLOBAL SCHEDULING AND DIARY MANAGEMENT scheduling workshops, coordinating faculty and arranging meetings, calls and WebEx’s for the internal and external project teams. · EVENTS MANAGEMENT key contact for all aspects of workshop delivery and logistics, responsible for delegate management, booking venues and equipment, setting up and managing internal activities and tracking workshop related invoices. · TRAVEL BOOKINGS Researching and booking flights, hotels and visas etc. · FINANCE MANAGEMENT monitoring faculty expenses and monthly team credit card reconciliation.

· PERSONAL ASSISTANT TO COO: diary management, booking travel and restaurants and general administration such as typing letters and filing. · RECEPTION: front of house directing calls and meeting and greeting clients. Also responsible for booking couriers and taxi’s, managing company post, booking and tracking global deliveries, stock management and ordering stationary etc. · ADMINISTRATION: ad hoc general admin to HR, meeting room management, tracking employee holiday/sickness, typing letters, filing and booking employee social events.

· General administration and front of house support for a pharmaceutical advertising agency.· PA support to three directors including diary management, booking travel, proofing documents.