Amy Downs

Amy Downs Email and Phone Number

Software Product Owner, CSPO, CSM @ IDEXX
westbrook, maine, united states
Amy Downs's Location
Portland, Maine, United States, United States
Amy Downs's Contact Details

Amy Downs work email

Amy Downs personal email

n/a
About Amy Downs

I am an energetic, fun, and proactive problem solver. I love collaborating with close-knit teams and partnering on new initiatives and strategies from ideation thru release. I am not your typical Product Owner. I grasp concepts at lightning speed and I am a powerhouse in applying that knowledge. I come with an open mind and a can-do attitude. I deliver solutions using Agile methodologies. I have experience with eliciting requirements to develop the customer vision for website capabilities and design. Work with .net, Salesforce, and integrated systems solutioning. Skills with tools such as Rly, Microsoft TFS, Agile Central, Business/Technical process mapping in Visio & Blueworks, Microsoft Teams, and Slack. Financial roadmap planning to build out future scope. Extensive knowledge in cross-functional business areas and system impact relationships.

Amy Downs's Current Company Details
IDEXX

Idexx

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Software Product Owner, CSPO, CSM
westbrook, maine, united states
Website:
idexx.com
Employees:
5722
Amy Downs Work Experience Details
  • Idexx
    Software Product Owner
    Idexx Dec 2022 - Present
    New product development for imaging software from design thru implementation using innovative solutions to simplify and enhance veterinary image capture workflows.
  • Unum
    Product Owner Of Data Exchange
    Unum Apr 2022 - Dec 2022
    -Navigating Data Exchange Tech Partner & Customer needs-Collaborating with key stakeholders -Owning Epics, Features, User stories using Scrum-Roadmap planning and prioritization-Partnering with Architects, UX design, and Principal Analysts
  • Unum
    Senior Digital Transformation Specialist
    Unum Jan 2022 - Apr 2022
    -Maintained Product Ownership to deliver operational readiness for an enterprise wide adoption of multi-factorial authentication -Drove analysis and business process to understand customer website and online experience-Met regularly with Architects and Principal Analysts to understand integrated systems -Hosted sessions with business to understand key problem areas
  • Unum
    Product Owner
    Unum Jan 2021 - Apr 2022
    -Backlog managent of 4 teams-Multiple Stakeholder priority management -Managing daily incidences into the backlogs -Utilizing ServiceNow and Rally to manage work items
  • Unum
    Business Analyst
    Unum 2017 - Jan 2021
    Fostering relationships with business partners to gather requirements for web application enhancements, maintenance, and support. - Ability to complete end to end project work and work across teams to ensure projected results and delivery goals are met. - Experience with Agile Methodologies; including Scrum and Kan Ban.- Relationship building with Product Owner in backlog refinement and prioritizing work.- Key understanding of Epics, Features, User Stories, and scrum ceremonies. - Experience in working with UX Designers and Software Engineers. - Understanding of Test Automation and experience with manual functional user testing. - Professional communication skills to strengthen and foster cross-business initiatives.- Inquisitive and Analytical skills to elicit requirements. - Ability to accurately interview stakeholders and ask the right questions. - Experience with Rough Orders of Magnitude to estimate and size systems work (ROMs). - Ability to communicate and understand business value. - Knowledge basis of test environments, test data, and IT production releases. - Base knowledge of IT security, security scans/vulnerabilities/and security remediation.
  • Unum
    Senior Long Term Disability Benefits Specialist
    Unum Sep 2012 - Apr 2017
    Processing and managing Long Term Disability claims for group insurance.Establishing working relationships with employers and employees.Understand group Long Term Disability policies and application of policies to effectively handle claims.
  • At&T
    Retail Sales Consultant And Small Business Advocate
    At&T Jul 2007 - Sep 2012
    Responsible for managing and building small business and consumer wireless sales.Responsible for extensive product knowledge in mobile phones, tablets, and e-readers.Promoted all products and services to small business and consumer clients.

Amy Downs Skills

Sales Mobile Technology Customer Satisfaction Disability Insurance Mobile Communications Long Term Disability Disability Claims Management Customer Service Small Business Account Management Customer Retention Agile Methodologies Data Analysis Requirements Analysis Project Estimation Business Analysis Requirements Gathering

Amy Downs Education Details

Frequently Asked Questions about Amy Downs

What company does Amy Downs work for?

Amy Downs works for Idexx

What is Amy Downs's role at the current company?

Amy Downs's current role is Software Product Owner, CSPO, CSM.

What is Amy Downs's email address?

Amy Downs's email address is ad****@****num.com

What schools did Amy Downs attend?

Amy Downs attended University Of Southern Maine, University Of Southern Maine.

What skills is Amy Downs known for?

Amy Downs has skills like Sales, Mobile Technology, Customer Satisfaction, Disability Insurance, Mobile Communications, Long Term Disability, Disability Claims Management, Customer Service, Small Business Account Management, Customer Retention, Agile Methodologies, Data Analysis.

Who are Amy Downs's colleagues?

Amy Downs's colleagues are Brenda Bayer, Junyu Deng, Tracey Grover, Renee Lynn Gagne, Linh Tran, John Chipman, Danielle Rousseau.

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