Aid customers through the deployment process for Madcap IXIA CCMS, providing advice on best practices given the customer's unique needs to ensure successful implementation and optimal utilization of the system.Express a clear understanding of customer needs and requirements, providing written specifications, instructions, and expert advice to address requirements within the Madcap IXIA CCMS solution or within the customer's governance processes.Deliver customized, hands-on system training to users and administrators, offering consulting expertise within the deployment of Madcap IXIA CCMS and peripheral services.Offer content migration support, consulting services, development of PDF output transformations, and development of Oxygen frameworks for the customization of the user experience in the Madcap IXIA CCMS.In addition to serving as the DITA Specialist, assumed a partial project management role, facilitating the deployment process for two customers; one project, leading it to completion over a 9-month period, and for the other, to its conclusion in 5 months.