Amy Leech Email & Phone Number

Ireland

Operations

Dublin Airport

Dublin, Leinster, Ireland

• Customer service ambassador for Air France at Dub airport. Weekly conference calls with the Executive team on customer service improvement focusing on KPI's, OPT, SPT and customer feedback. •Ensuring Airline Service Level Compliance in the Passenger Services Department for Check-in, Boarding, Arrivals, Baggage Tracing and the Ticket Desk. •Ensuring robust knowledge of customer requirements and airline specific procedures through actively reviewing airline specific modules and airline updates. •Monitoring service delivery performance against targets and customer service indicators.•Ensuring staff comprehensively understand and effect airline specifics on all flights. •Auditing Lead Agents and Employees on shift to ensure they are all following correct procedures and in conjunction with Supervisors deal with incidents of non-compliance as per compliance system process. •Reviewing Supervisors reports in relation to delays & incidents to ensure they are comprehensive and detailed prior to sending to airlines. •Building strong working relationships with SHP airline customers and attend regular quality meetings. • Manage disruptions efficiently by ongoing communication with passengers and all SHP internal departments.

Dublin Airport

Dublin Airport

• As a member of the frontline staff I provide and maintain a high level of customer service to all of the customer airline passengers through all of my duties.• Duties include; check-in services, boarding agent and arrival duties. • Through all duties I ensured the highest standards of regulations are met, meeting all aviation industry guidelines. • In hostile situations like delayed flights, I have shown a high level of expertise when dealing with such situations through clear and understanding communications.• Was a member of the team who successfully gained the contract of new Canadian airline Westjet. Through my appointment of Lead Agent I guided the Westjet Dublin team through a successful summer which as a result has been continued for summer 2016.

Dublin

• Secured a placement in the firm for a standard 3 month period as part of my studies, this resulted in an extended stay due to the vital work I was conducting daily and based my final year project on site.• Monitoring of the quality management system and food safety management system.• Monitoring of quality standards in goods in and picking line for fresh and prepared fruits and vegetables, dairy and juices. • Monitoring of control points, critical control points and temperatures in the cold chain.• Manufacturing practices audits were carried out daily, weekly and monthly in the warehouse including glass and hard plastics control.• Dealing with complaints and product returns and communicating problems to the suppliers efficiently. E-mailing pictures of non-complying products to suppliers.

Innovation

Bachelor Of Science (B.Sc.), Food Science And Technology

Leaving Certificate, 405 Points