-Spearheaded AI technology into the organization through launching a customer care virtual assistant for webchat and voice powered by conversational AI for 300+ retail locations that answered on average 25,000 calls a day and resolved 80% of customer queries - Owned the product vision and strategy by building out the product roadmap to include future features and integrations - Partnered with cross-functional teams, stakeholders and vendor to define user requirements and development tasks to deliver product features

- Collaborated with stakeholders and business partners to identify new opportunities or improvements in a software, system or process and communicated those requests for technical team to execute - Identified and worked with internal end users to elicit and gather requirements for new or updated software products, system projects or business processes - Translated requirements into user stories that were documented in Jira and assisted development team with prioritization of tasks - Tracked implementation progress to provide updates for end users and stakeholders

- Drove brand and product development for 11 different categories for HEB Grocery, Co. - Worked collaboratively with client, suppliers and internal teams to launch over 50 products from conception to shelf- Completed category analyses to identify market trends to assist retailer on which products to develop and bring to shelf - Created product development timelines, ensured deliverables and milestones stayed on track, and mitigated risks to avoid delays in product launch- Analyzed weekly sales data to track success of product after launch and avoid out of stocks - Monitored the product for the duration of its product life after launch and if applicable assisted in expanding product line