Amy Marks Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

-Spearheaded AI technology into the organization through launching a customer care virtual assistant for webchat and voice powered by conversational AI for 300+ retail locations that answered on average 25,000 calls a day and resolved 80% of customer queries - Owned the product vision and strategy by building out the product roadmap to include future features and integrations - Partnered with cross-functional teams, stakeholders and vendor to define user requirements and development tasks to deliver product features

San Antonio, Texas

- Collaborated with stakeholders and business partners to identify new opportunities or improvements in a software, system or process and communicated those requests for technical team to execute - Identified and worked with internal end users to elicit and gather requirements for new or updated software products, system projects or business processes - Translated requirements into user stories that were documented in Jira and assisted development team with prioritization of tasks - Tracked implementation progress to provide updates for end users and stakeholders

San Antonio, Texas Area

- Drove brand and product development for 11 different categories for HEB Grocery, Co. - Worked collaboratively with client, suppliers and internal teams to launch over 50 products from conception to shelf- Completed category analyses to identify market trends to assist retailer on which products to develop and bring to shelf - Created product development timelines, ensured deliverables and milestones stayed on track, and mitigated risks to avoid delays in product launch- Analyzed weekly sales data to track success of product after launch and avoid out of stocks - Monitored the product for the duration of its product life after launch and if applicable assisted in expanding product line

Master Of Science (Msc), Engineering Technology And Business Management

Bachelor Of Science (Bs), Industrial Distribution