Amy Mclaughlin Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Partner with Onboarding & Quality team to onboard, train and drive adoption• Building relationships with customers to achieve loyalty & advocacy• Collaborating with internal teams (sales, support, quality, product & finance)• Being a trusted advisor to clients, helping build a clear and concise plan to meet their business goals• Analysing usage trends to uncover renewal risk and identify opportunities for growth• Identifying, negotiating and closing upsell opportunities to an existing book of business• Building relationships with the key stakeholders & decision makers• Host regular business reviews discussing insights, strategic planning and product feedback• Tracking customer health metrics to ensure that available resources are available• Always communicating customer feedback internally to product and engineering

Grafton Street, Dublin 2

Engage Hub is a global technology provider of mobile, data-driven customer engagement solutions. By harnessing the power of cloud technology, we help enterprise organisations deliver highly personalised, connected experiences across multiple channels, including SMS, web, email, voice, push notifications and Facebook Messenger.Headquartered in London and with offices throughout Europe, Asia and South America, Engage Hub provides intelligent customer engagement solutions to some of the world’s most successful enterprises.Our innovative logic building technology triggers intelligent conversations using real-time data. This, combined with our dedicated industry consultants, is what sets us apart. We have over 30 years’ experience delivering successful projects to help businesses strengthen customer engagement and improve operational efficiency.

Sydney, Australia

I managed up to 70 staff rotas on a daily basis, ensuring all training is completed for traffic controllers, liaising with foreman and site managers daily, organising transport and accommodation when needed for traffic controllers.I was responsible for Supervising and participating in the maintenance, repair, removal and replacement of traffic signs, traffic markings and parking meters; paints crosswalks, stops, curbs and streets;repairs, removes and installs traffic signs; operates a road striper or various cityvehicles in the completion of work duties; updated computer files and entered daily workorders completed and in progress; prioritised work activities of assigned staff; monitoredand assisted in the evaluation of work activities for assigned staff; communicated progress,problems and completion of work to supervisor; implemented safety procedures andguidelines for the traffic control division.I Assisted in the preparation of division budget and staff reports; coordinated workactivities with other divisions; maintained inventory of equipment and supplies;investigated complaints and resolved problems; inspected crews or staff while on work ordersand provided guidance or assistance; preparing staffing, time, material and equipmentestimates required for maintenance, repair and installation-related projects for assignedDivision; prepares requisition of supplies and materials.

Dublin

I managed a base of 50 – 80 accounts, dealing with any billing queries, technical queries as well as upgrading and selling new products to customers, meeting customers and making sure all expectations were met with the objective of maximizing revenue and minimizing churn, Up-selling data and voice products, Proactively managing customer relationships, to offer solutions that drive voice and data usage in line with the wider data sales targets, taking payments over the phone and allocating against the customer’s accounts and collection calls to customers for out of order accounts.

Dublin

I dealt with clients on a one to one basis, handling confidential medical details. Entering medical details / data entry, file management, taking payments from customers and handling petty cash.

Business, Management, Marketing, And Related Support Services

Certificate In Travel And Tourism, Tourism, Secretarial & Office Skills, Distinction

I completed a Tourism course and achieved a distinction in several subjects including Word Processing, Data Entry, Customer Service, Audio.

Computer Applications & Secretarial Course

Activities and Societies: I completed a course in Microsoft windows 98 (Word, Excel, PowerPoint, Access), file Management, introduction.