Amy Mitchell Email and Phone Number

Expands the footprint and penetration of services, driving quality SLAs and liquidations. ● Manage multiple Service solutions teams supporting multiple automation and solutions. ● Ensures service delivery cost quality meets or exceeds customer expectations and are uniform across all business regions served● Drives operational excellence leveraging LEAN, CAP knowledge management, training excellence, best practice sharing, priority and goal setting, project management, IT infrastructure enhancement, digitization, accurate process documentation, communication best practices, coaching, and observing compliance guidelines.● Develops and maintains global process standards, metrics, policies, and definitions. Drives teams to adopt and follow global process standards ● Developed analytics and regular reporting to internal subscribers● Ensure all process standards are properly documented in the Standard Operating Procedure● Drive compliance within processes and ensure process controls are in place ● Partner with commercial leadership to establish a vision, develop parameters, and communicate organizational standards● Develop and execute service innovation expansion by driving a strong pipeline of innovation, technology, and productivity projects across the global processes (i.e., robotics, streamline technology, integration, analytics)● Work upstream and downstream to linking process handoffs and where possible, removing and enabling a more simplistic process, ensuring consist of outcomes delivery to the business around timeliness, cash, and customer experience● Develop operating mechanisms ensuring appropriate levels of oversight and timely actions plans of service processes● Work with businesses to understand outcome goals and adjust/create services solutions to help them achieve● Manage a Global Customer Care, Inside Sales, and Compliance team

Built and migrated a team into a shared service model● Oversaw multiple bank accounts with various institutions ensuring the timely funding of escrow and reserve accounts● Site manager for the Corporate Treasury organization, ensuring services delivery● Managed business process improvements and efficiencies for North American Treasury functions● Ensured full integration of Global Operations processes with the up and down stream functions within the corporation ● Maintained relationships with executive leadership providing monthly reviews ● Drove automation of all manual processes within the Treasury team● Responsible for treasury process controls at the center identifying gaps and implementing remediation plans● Improved treasury processes by using in-depth knowledge of issues, risks, and relevant business stakeholder’s processes● Mitigated risks by understanding the theory and mechanics of spot and forward foreign exchange markets● Provided sound risk advice to business leaders through thorough understanding of credit, foreign exchange, and interest rate risk● Advised business leaders on funding and banking issues by applying knowledge of funding, capital markets and banking instruments● Conducted regular operating reviews with the center to demonstrate process KPIs and a controllership view of the Treasury processes● Created site level communication plan to ensure awareness to Treasury processes, policy, control changes● Oversaw fraud prevention for global operations Treasury● Lead ERP Treasury centralization for the region● Managed a profit and loss model identifying cost reduction and outsourcing opportunities● Operated on a per unit cost● Negotiated Contracts with third party vendors● Oversaw the full credit structure for North America

Responsible for sales and marketing of specialized Treasury products for Southern Ohio. Established sales goals by creating a sales plan per account rep● Communicated company goals, employee training and delivery of training● Managed to a pipeline dashboard processing all clients along the stages of the sales funnel● Met district sales financial objectives by forecasting requirements, preparing an annual budget, and scheduling expenditures while analyzing variances● Worked with Commercial & Retail teams ensuring delivery of treasury products to larger, more complex business customers and prospects, with emphasis on various Municipalities throughout the state ● Analyzed profitability of new business opportunities while evaluating the risk to the corporation, using rigorous methods to solve difficult problems while probing all sources for a resolution● Managed relationships with internal and external clients ● Relied on experience and judgment to plan and accomplish goals ● Provided timely and accurate reporting of required sales and business development reports ● Assisted with the product Implementation of diverse services to include lockbox systems● Assessed and coordinated customer treasury system to the bank