Creates and implements training for the entire district on the student information system, caller alert system, and more. This includes but is not limited to central office staff, principals, assistant principals, secretaries, clerks and teachers. Develops and updates a variety of videos and interactive tutorials in MP4 format, SCORM, etc. to meet the needs of staff in a school district with nearly 100,000 students to ensure accuracy of the student information system and other products. Creates learning resources in a variety of formats including Microsoft, Adobe and Google. Meets with business owners to develop and implement training that best meets the needs of various staff at all levels of jcps for various products/programs. Troubleshoot various technical issues daily on a diverse range of topics.Creates a variety of detailed interactive forms in Adobe Acrobat Professional for use in collecting and updating student data. As an Infinite Campus Administrator - protects, troubleshoots and helps manage data fidelity in the student information system for the entire school district. Member of the Kentucky, Infinite Campus User Board which plans and implements yearly conferences. Additionally as part of this conference, designs and conducts training to statewide Infinite Campus Users. Product knowledge includes but is not limited to - Microsoft: (Outlook, Word, Excel, Publisher, Powerpoint, Excel, Access, and basic SQL); Adobe: (Acrobat Professional, InDesign, and Captivate); Google: (Sheets, Docs, Slides, Forms, Google Classroom, and Drive), Infinite Campus, School Messenger, One Call Now, Blackboard, ScreenCastify, Techsmith: Snagit,

Managed projects plans for training and instructional design projects for various companies. Conducted Microsoft Office and Project Management training for various clients. Updated training resources as needed. Troubleshoot issues and maintain databases for various clients.

Facilitated 2 to 3 week long new hire training that covered all facets of new hire job roles and responsibilities. Evaluated efficacy of training and modified education as indicated from participant feedback. Supported new hires as they completed training and begin new positions.

Learned various programs and training modules as assigned to conduct 1 day to 5 day training for various clients. This training ranged from beginner level classes such as beginner Microsoft Excel and Word to advanced level classes such as Excel formulas, functions, Access and Crystal report database management, flash, and website development. Conducted Trainer the Trainer training for new employees. Learned new products to support and train staff for various client product implementation such as hospitals and restaurant industry. Product knowledge includes but is not limited to: Microsoft: (Word, Access, Publisher, Project, FrontPage, Powerpoint, Outlook), Adobe: (Acrobat, Dreamweaver, Flash), HTML and Crystal Reports.