Amy Pack Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Workforce & Strategic Partnership Management in Manufacturing/Warehouse Industry -160 Employees - 2 LocationsAmy J. Pack299 Jefferson Valley, Coatesville, IN 46121(812) 746-9725amy.j.pack@gmail.com¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬Profile: Experienced operations manager with a strong background in revenue growth, account and project management, P&L management, leadership retention, process developmentEducation: Bachelor of Science in Business Management, 2013 Minor in Entrepreneurship, 2013 University of Southern Indiana, Evansville, Indiana AACSB Accredited College of Business Pertinent Experience:Strategic Account ManagerResourceMFG Indianapolis Metro April, 2021- Present Workforce & Strategic Partnership Management in Manufacturing/Warehouse Industry - 160 Employees - 2 LocationsResponsible for client relationship and growth, workforce management, on-site team• Coordinate with client key stakeholders regarding KPI & SLA alignment • P&L management- data driven decision making, define department budget• Define & implement benchmarked approach to goal plan• Consult with client stakeholders regarding areas of opportunity & develop improvement strategies, process implementation• Lead weekly presentation calls with client stakeholders to define progress, opportunities, countermeasures, & next steps• Collaborate cross departmentally to propose new innovative solutions • Develop, engage, & motivate on-site team managers• Manage HR, Payroll, & Admin functions for the account• Achieve EBITDA% 11.96% to 13.99% in 6 month period• Achieve 33% wage increase for all associates by providing client with market data, industry data, and wage comparison tools to educate & influence client decision makers

Evansville, Indiana Area

Moving, Delivery, and Labor Service Company - 25 Employees - Startup Entering Growth Mode• Achieved increased revenue 257% in 2 year period• Project Management: Reduced employee turnover from 100% to 8.6%• Managed 14-18 direct reporting employees including recruiting, hiring, onboarding, payroll, scheduling, development plans, corrective actions• P&L management, cost reduction, created growth plan and budgeting, yearly tax filings• Slashed payroll costs 30% by efficient scheduling and hiring, while ensuring the continuation and enhancements of services.”• Responsible for sales and marketing (in person, print, signage, website, social media, radio)• Pursued and developed existing and new commercial/non-commercial customer relationships• Achieved and wrote service contracts• Networking, Warrick County Chamber of Commerce representative, BNI• Developed and implemented operational procedures and best practices• Achieved state, federal, DOT compliance through insurance policies and registrations• Organized and led quarterly team meetings and training groups• Represented company in damage claims resolved through court proceedings

15631 Neeley St Evansville, In 47725

Worldwide Logistics and Equipment Rental Company - 58 Branch Employees - 8-10 Satellite LocationsAssistant Rental Manager September, 2010- Febuary, 2016• Managed P&L with growth plan and cost reduction initiatives• Fleet inventory management, asset allocation, routed fleet distribution at 8-10 satellite locations• Created and delivered industry-based presentations quarterly to district staff• Maintained and grew sales territory (Southern IN, Western KY, Southern IL), qualified leads, warm and cold • Account management, built customer rapport through proven service and competencies, created annual contracts, updated service agreements • Reviewed and resolved escalated customer service issues• Created development plans for 22 direct reporting employees with intent for promotion• Recruitment, interviews, hiring, payroll, scheduling, corrective action• Ensured maintenance requirements met DOT & company standards by implementing processes and procedures• Oversaw accounts receivables, processed weekly billing and credit memos

Mount Vernon, In

• Answered and directed phone calls for 3 Expressway locations• Received payments (up to $80,000)• Issued and recorded dealership temporary license plates and government documents• Maintained company database• Trained new receptionists• Created system instruction manuals

Bachelor'S Degree And Minor, Business Management, Entrepreneurship

Bachelor'S Degree, Business Administration And Management, General