Accounts Receivable Specialist
Current-Responding to Chargeback's that are issued against Keap and respond to the issuing bank with evidence supporting that the Chargeback is invalid within a timely manner.-Exporting data from one excel sheet to the other in order to keep up to date with new Chargeback's that are issued-Maintaining the Accounts receivable inbox (includes: listening to voicemails and following back up with the customer, responding to emails from customers and internal employees for assistance on billing related issues)-Maintaining all SIRF'S submitted to Accounts Receivable (invoice requests, recharge/refunds, waive early termination fee invoice requests, voiding invoices)-Being able to pivot daily and assist where I am needed. For example - creating templates for AR clerks to refer to when running into future situations they may run into or helping with call overflow or assist in the inbound phone que due to overflow of calls.-Training any new employees hired on the Accounts Receivable team.-Correctional action if needed from AR clerks performance- my specialist role includes reviewing accounts and making sure calls are being made on them and no issues arise.- Assisting manager with any tasks as needed-Assist AR Clerks with day to day tasks and retraining as needed.
