Perform comprehensive approval reviews of referrals submitted by lines of business requiring investigation.- Analyze investigator findings, perform exposure and loss analysis, and ensure that appropriate business, state and regulatory reporting requirements are satisfactorily met.- Validate and verify that all required reporting contains accurate data and appropriate victims and suspects are identified.- Approve reports for filing with the Financial Crimes Enforcement Network.Responsible for reviewing cases involving potentially at risk, elderly, and disabled individuals to determine if Adult Protective Services reporting is required according to individual state laws and guidelines.Provide coaching and mentoring to the investigative teams.Contribute to the investigation and identification of suspicious and fraudulent activity related to retail banking products, credit card products, investment products, and residential mortgage products. In addition, identify the risk of potential money laundering/ structuring activity in such cases.Create training materials and other job aids.Facilitate training for new hires, contractors and cross-training associates on various investigative products and systems.Perform audits, participate in development of investigative tools, and maintain comprehensive communication with direct and senior level management.Audit mortgage loans to verify compliance with state and federal regulations, such as TRID, Regulation Z, RESPA, FACTA, HMDA.Responsible for performing comprehensive compliance audits for consumer complaints, loss mitigation, investor negotiations, repurchase requests, and other matters considered pre-litigation to support the company's risk mitigation efforts.Write and compile reports detailing state compliance reviews, suspicious activity, and other investigative details.- Reports are presented with findings and remedial recommendations based on audit for management and internal legal counsel

Processed purchase and refinance loans sent by loan agents from Home Loan Center. - Responsible for accurately entering information from Loan Application onto mortgage banking systems. - Printed loan file documentation, organized files for underwriters, and sent out 3-day disclosure packages to borrowers. - Ordered appraisals Consistently exceeded metrics established each month for processed files. Delivered files daily to the underwriting and processing departments.Facilitated the training of new employees. Performed general office duties.Demonstrated self motivation by assuming responsibilities for reporting statistical data and volumes to various levels of management.

Audited mortgage loans by verifying accuracy of loan documents. Analyzed files for complete title commitment, HUD-1, credit package, flood and hazard insurance, Note, Deed of Trust, Truth-in-Lending Disclosure, Notice of Right to Cancel, Loan Application and other required documents.Responsibilities included performing additional types of audits, including investor due diligence and limited compliance on 100% of monthly loan production.Proven ability to adjust rapidly to changing business models and auditing requirements. Consistently exceeded quality and quantity metrics established monthly by management.

Responsible for maintaining outstanding customer service and supported customer centric initiatives, such as, frequent customer cards and redeeming other café's discount coupons.Managed staffing needs by interviewing and hiring employees. Responsible for interviewing and/or hiring approximately 20 people. Established weekly schedules for employees, new employee training and cross-training department managers, created cleaning schedules for employees, supervised employees, and conducted annual reviews for approximately 10-15 employees. Staff size varied based on sales projection and holiday staffing needs.Accountable for meeting health and safety requirements, which required performing regular equipment maintenance for quality assurance purposes.Ensured proper fiscal responsibility by managing budgets, maintaining appropriate inventory levels by conducting monthly inventories of café food and gift products, and setting daily sales goals.Employment began in 1999 as a Café Server and within two months of employment, was promoted to Café Lead. This position was held until promotion to Café Manager within a little over one year of employment. General duties of the Café Server and Café Lead consisted of preparing coffee and specialty beverages, as well as food and bakery items, daily cleaning and maintenance of café and equipment, training of employees, assisting manager with monthly inventories and stocking, and cross-training throughout other departments within the store.

Responsibilities included filing, answering phones, data entry, receiving and sending incoming and outgoing mail, and assisting customer service representatives with clients.