Amy Ramirez Email & Phone Number

Irving, Texas

Receive claim assignments, verify and/or investigate coverage documenting all facts gathered from interested parties, recorded statements taken; review loss reserves and adjust or open hidden exposures as necessary; conduct negotiations and settlements within authority level using independent judgement and tools such as Claims IQ and Decision Point, or within discretionary levels granted above authority level; evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices and making decision on best option; make appropriate contacts to discuss a settlement and extend an offer to appropriate party; document all file activity, including payment and settlement information detailing basis for settlement; determine subrogation opportunity or fraud potential and refer to appropriate unit when potential exists or handle to conclusion; perform other duties as directed; identify customer needs and work to meet those needs using appropriate customer service skills

Dallas, Texas

Manage a team of claim handlers to ensure result produced meet team, department, corporate, state and regulatory standards and goals; provide regular feedback to management on results; guide and manage the team in investigating complex liability claims, with an emphasis on comparative negligence, or claims involving coverage concerns; coach proactively, complete file quality reviews and corporate audits; make proper and timely claims decisions; ensure proper triage of new and transfer claims; serve as a resource to staff and others for information and guidance in using the claims system; improve individual adjuster performance with one-on-one meetings on a monthly basis and team meetings on a weekly basis to identify trends and coach to correct issues; handle complaint and escalated customer calls; calibrate file standards to corporate audit.

Irving, Tx

Manage a team of claim handlers to ensure result produced meet team, department, corporate, state and regulatory standards and goals; provide regular feedback to management on results; guide and manage the team in investigating complex liability claims, with an emphasis on comparative negligence, or claims involving coverage concerns; coach proactively, complete file quality reviews and corporate audits; make proper and timely claims decisions; ensure proper triage of new and transfer claims; serve as a resource to staff and others for information and guidance in using the claims system; improve individual adjuster performance with one-on-one meetings on a monthly basis and team meetings on a weekly basis to identify trends and coach to correct issues; handle complaint and escalated customer calls; calibrate file standards to corporate audit.

Dallas/Fort Worth Area

Development and training of field appraisers, accountable for team results, ensure proper load leveling of inspection assignments according to zip code zones. Calibrate estimate standards according to corporate audit.

Irving, Texas

Manage a team of claim handlers to ensure result produced meet team, department, corporate, state and regulatory standards and goals; provide regular feedback to management on results; guide and manage the team in investigating complex liability claims, with an emphasis on comparative negligence, or claims involving coverage concerns; coach proactively, complete file quality reviews and corporate audits; make proper and timely claims decisions; ensure proper triage of new and transfer claims; serve as a resource to staff and others for information and guidance in using the claims system; improve individual adjuster performance with one-on-one meetings on a monthly basis and team meetings on a weekly basis to identify trends and coach to correct issues; handle complaint and escalated customer calls; calibrate file standards to corporate audit.

Irving, Tx

Review total loss estimates and ACV for accuracy, make total loss offers and finalize settlements with first and third party customers. Communicate with lienholders for loan payoff information and request guarantee of titles.

Abilene, Tx And El Paso, Tx

Managed Repair Representative December 2004 – March 2012El Paso, TX 79925Duties: Estimate steering, suspension, mechanical, major-structural and unibody damage. Negotiate and reach an agreed price from direct and non-direct repair facilities, as well as manage the repair process. Issue repair payments from the field to shops and customers where coverage and liability were in order. Manage reasonable rental allowance while managing the repair process. Oversee the Dedicated Total Loss site, inspecting vehicles predicted to be a total loss, writing a damage estimate and completing a valuation report with Mitchell Total Loss.

El Paso, Texas

Duties: Holistic claims handling without injury exposure. Contact all claims parties, interpret policies, resolve coverage issues, and investigate complex liability. Write damage appraisals, estimate steering, suspension, mechanical, major structural and unibody damage, determine repair vs total loss, make total loss offers and settlements.

Abilene, Texas

Duties: Holistic claims handling, single-adjuster ownership, non-attorney rep'd injury claims. Contact all claims parties, interpret policies, resolve coverage issues, and investigate complex liability. Write damage appraisals, estimate steering, suspension, mechanical, major structural and unibody damage, determine repair vs total loss, make total loss offers and settlements. Investigate, evaluate, and negotiate soft-tissue injuries and settlements, and claims that include on-going treatment, and pro-rate limits.