Amy Ramirez Email & Phone Number

Irving, Texas

Receive claim assignments, verify and/or investigate coverage documenting all facts gathered from interested parties, recorded statements taken; review loss reserves and adjust or open hidden exposures as necessary; conduct negotiations and settlements within authority level using independent judgement and tools such as Claims IQ and Decision Point, or.

Dallas, Texas

Manage a team of claim handlers to ensure result produced meet team, department, corporate, state and regulatory standards and goals; provide regular feedback to management on results; guide and manage the team in investigating complex liability claims, with an emphasis on comparative negligence, or claims involving coverage concerns; coach proactively.

Irving, TX

Manage a team of claim handlers to ensure result produced meet team, department, corporate, state and regulatory standards and goals; provide regular feedback to management on results; guide and manage the team in investigating complex liability claims, with an emphasis on comparative negligence, or claims involving coverage concerns; coach proactively.

Dallas/Fort Worth Area

Development and training of field appraisers, accountable for team results, ensure proper load leveling of inspection assignments according to zip code zones. Calibrate estimate standards according to corporate audit.

Irving, Texas

Manage a team of claim handlers to ensure result produced meet team, department, corporate, state and regulatory standards and goals; provide regular feedback to management on results; guide and manage the team in investigating complex liability claims, with an emphasis on comparative negligence, or claims involving coverage concerns; coach proactively.

Irving, TX

Review total loss estimates and ACV for accuracy, make total loss offers and finalize settlements with first and third party customers. Communicate with lienholders for loan payoff information and request guarantee of titles.

Abilene, TX And El Paso, TX

Managed Repair Representative December 2004 – March 2012El Paso, TX 79925Duties: Estimate steering, suspension, mechanical, major-structural and unibody damage. Negotiate and reach an agreed price from direct and non-direct repair facilities, as well as manage the repair process. Issue repair payments from the field to shops and customers where coverage.

El Paso, Texas

Duties: Holistic claims handling without injury exposure. Contact all claims parties, interpret policies, resolve coverage issues, and investigate complex liability. Write damage appraisals, estimate steering, suspension, mechanical, major structural and unibody damage, determine repair vs total loss, make total loss offers and settlements.

Abilene, Texas

Duties: Holistic claims handling, single-adjuster ownership, non-attorney rep'd injury claims. Contact all claims parties, interpret policies, resolve coverage issues, and investigate complex liability. Write damage appraisals, estimate steering, suspension, mechanical, major structural and unibody damage, determine repair vs total loss, make total loss.