Amy Raugust Email & Phone Number

Remote

Remote

Collect appeals information from scanned documents and enter data into Salesforce, where it is reviewed by third party auditors in preparation for deployment to production - Completed training 4 weeks ahead of schedule - Beat individual goal of 15% error rate set to ensure balance between speed and quality; July - September error rate was 10%- No errors/issues found on final audit prior to deployment to production

Cared for family; time away from work was longer than expected due to COVID

Salt Lake City, Utah, United States

Provided leadership and coaching to 3 teams (20+ associates) responsible for executing inventory control and accounting duties while stabilizing processes during and after implementation of Oracle RMS.- Restructured department, redesigned/eliminated processes, updated SOX controls, and developed training for new system. Reduced headcount by 6 FTE ($270K) and worked with center management to place high-performing associates throughout the center. - Partnered with Home Office customers to ensure understanding of new system capabilities, implemented SLA’s and metrics to ensure excellent service and quick identification of issues. Reduced month-end process time by 20 hours/month within 3 months.

Salt Lake City, Utah, United States

Redesigned JCPenney’s Shared Service Center Operational Excellence program to be more relevant in a service-oriented organization:- Recruited, hired, and trained 6 exempt associates to focus on Lean methodologies and drive center initiatives; team’s projects resulted in the reduction of 20 FTE ($900K cost savings).- Spearheaded Lean Six Sigma White Belt and Green Belt training and mentoring initiatives for 400+ associates; 98% of participants were certified and projects generated savings of $900K in 2015; $750K in 2016.- Implemented an associate suggestion and recognition program which cultivated continuous improvement ideas and enthusiasm for the program; 1,000 ideas submitted within 90 days.- Utilized centralized metrics, benchmarking, and budget vs. spend analysis to identify opportunities and drive a process improvement culture; reduced center’s supply expense by $11K in 2014 and travel expense by $20K in 2015.- Administered the center’s $20M budget/forecasting cost effectively; reduced month-end reclassification journal entries and process time by 80 hours and streamlined processes through automation in Hyperion.

Salt Lake City, Utah, United States

Provided leadership and coaching to 3 teams (15+ associates) responsible for executing fixed asset, project accounting and rent duties while stabilizing processes after upgrade from Oracle 11i to Oracle R12 and implementation of new chart of accounts.- Restructured department, redesigned/eliminated processes, updated SOX controls. Reduced headcount by 3 FTE ($135K cost savings).- Performed cross-functional mapping and process improvement with Home Office partners to identify issues and implement SLA’s and metrics to improve service and accuracy. Eliminated need for month-end accruals and reduced month-end close time by 8 hours.

Salt Lake City, Utah, United States

Provided leadership and coaching to 6 associates responsible for executing fixed asset duties while preparing $9B in fixed assets for domestic, international, and tax books for upgrade from Oracle 11i to Oracle R12.

Salt Lake City, Utah, United States

Managed Finance initiative to review, streamline, and transfer 200+ transactional accounting/back office work procedures and 300 account reconciliations from the Dallas Home Office to the Shared Services Center due to downsizing of corporate jobs; Shared Services Center added 20 FTE to absorb work originally done by 80+ associates.

Salt Lake City, Utah, United States

Reduced debit balances by 30% by restructuring Debit Balance team to utilize fewer, higher skilled talent; worked with buyers/merchants to implement seasonal holds in accounts payable; used post-audit findings to implement improvements that resulted in savings of $1M.

Bachelor'S Degree, Accounting

Bachelor'S Degree, Print Journalism