Amy Reynolds Email and Phone Number

• Manage day-to-day operations of faculty group practice consisting of 50+ clinicians, as well as supervise 11 staff in Manhattan, Long Island and New Jersey offices• Collaborate with Medical Center IT to customize and implement Epic EHR, which resulted in more efficient daily operations (e.g., automated confirmation calls, simplified clinical scheduling, and customized reporting)• Develop, lead, and maintain Incident Command Group as part of post-hurricane Sandy disaster preparedness initiative, inclusive of all 400+ departmental employees allowing for streamlined communication and decreased employee downtime in emergency situations• Restructured clinician credentialing process allowing new providers to see inpatient consults on an average of two weeks after their start date, which represents a four-week improvement in lag time• Created incentivized two-year post-doctoral program designed to increase revenue during the second year of practice

• Oversaw multi-million dollar Neurosurgery department construction project to move 12 faculty and their staff from three separate locations to one combined space—resulted in a decrease in force necessary for operations• Successfully on-boarded 8 new faculty and numerous staff members to the department• Designated Meaningful Use and Epic Super User; assisted in implementing processes that led to all 12 faculty members successfully meeting Meaningful Use requirements without increasing work force• Set up and maintained practice for newly recruited physician at the medical center and expanded the practice to Long Island location to allow for increased patient volume, referral base, and revenue• Coordinated with billing vendor and revenue cycle managers on accounts receivable, billing work queues, and other billing related issues to reduce charge lag and number of claims denials

Oversaw cosmetic patient requests, obtained insurance authorizations for elective surgeries covered by insurance, and assisted office manager with various projects

Liaised with referral sources to ensure positive relationships and increase number of referrals by using a tracking system to ensure consistent and effective follow up