Amy Thomas

Amy Thomas Email and Phone Number

Customer Success Leader | Working Mom | Open to Work @ Feathr
gainesville, florida, united states
Amy Thomas's Location
Gainesville, Florida, United States, United States
Amy Thomas's Contact Details

Amy Thomas work email

Amy Thomas personal email

About Amy Thomas

Amy Thomas is a Customer Success Leader | Working Mom | Open to Work at Feathr. Colleagues describe her as "I had the privilege of working with Amy for a little less than a year at Feathr, and even within this short span, her leadership made a lasting impression. She has an infectious personality that brings energy to every project and makes each team member feel motivated and valued. Her knack for providing detailed, actionable feedback is rare and immensely valuable; she doesn’t just highlight areas for improvement but empowers us to grow and excel with each step. Leaders like Amy are hard… Show more" and "I highly recommend Amy Thomas as a talented leader in customer success. During her time at Feathr, Amy has excelled at building and optimizing processes that improve efficiency and enhance our team’s ability to support customers effectively. Her commitment to creating scalable solutions and streamlining workflows has had a lasting impact on our team’s operations. Amy’s ability to maintain and strengthen customer relationships is exceptional. She has a unique knack for understanding… Show more"

Amy Thomas's Current Company Details
Feathr

Feathr

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Customer Success Leader | Working Mom | Open to Work
gainesville, florida, united states
Website:
feathr.co
Employees:
96
Amy Thomas Work Experience Details
  • Feathr
    Team Manager | Customer Success
    Feathr Jan 2024 - Present
  • Feathr
    Team Lead | Customer Success
    Feathr Nov 2022 - Jan 2024
    Gainesville, Florida, United States
  • Feathr
    Customer Success Manager
    Feathr Oct 2021 - Nov 2022
    Gainesville, Florida, United States
    As the Customer Success Manager, I serve as the main point of contact for over 100 accounts. I serve as a marketing consultant, sales representative, and relationship builder in this role. I have consistently exceeded expectations regarding net and gross retention of accounts throughout every quarter. • Foster relationships with all customers through intentional and proactive email communication and frequent account meetings.• Manage and retain a book of over 100 accounts in various industries through savvy sales tactics to ensure renewals of licenses year over year to meet 80% gross and 100% net retention• Implore churn mitigation strategies and formulate creative ways to prevent customer turnover
  • University Of Florida
    Talent And Engagement Consultant
    University Of Florida Dec 2019 - Oct 2021
    Gainesville, Florida Area
    The Strategic Talent Group is University of Florida’s internal exectuive search team. By identifying, attracting, and engaging the strongest talent, we contribute to the Gator Good. As an internal consulting group, our passion for UF and our understanding of the culture and values of the UF community enable us to find the very best to meet the particular needs of each recruitment engagement.
  • Liquid Creative
    Account Manager
    Liquid Creative Feb 2018 - Dec 2019
    Gainesville, Florida Area
    The role of the Account Manager is to facilitate all client relations. This includes sales proposals, leading sales meetings, timeline creation and management budget allocation, client communications, deliverable reviews, and strategic marketing plan creation. Additionally, it was my responsibility to consult and review website design, graphic design, branding, digital marketing, and social media ads. Some key responsibilities in this role was creating strategic marketing plans, communicating to a creative team the vision of the project, conducting monthly meetings with clients, and all other communication that was necessary to complete the project. In addition, being detail oriented, flexible, task oriented, and emotionally intelligent were key characteristics in this role.
  • Liquid Creative
    Project Manager
    Liquid Creative Feb 2018 - May 2018
    Gainesville, Florida, United States
    As the project manager, I was responsible for listening intently to the account manager on thedetails of projects and relaying information to the design team. From there I would schedule out ateam of 8 people to complete the projects and ensure that they were set up for success. Some key components to this role were communication, knowledge of marketing services (branding, web design, graphic design, social media, digital marketing), asking key questions, and setting others up for success.• Work closely with account manager to organize, review and schedule up to 50 projects atonce• Provide clear and concise documentation of every step of each project so all parties arewell informed and next steps are established• Evaluate the details and execution of the projects created by the production team to sothe account manager could give final approval

Amy Thomas Education Details

Frequently Asked Questions about Amy Thomas

What company does Amy Thomas work for?

Amy Thomas works for Feathr

What is Amy Thomas's role at the current company?

Amy Thomas's current role is Customer Success Leader | Working Mom | Open to Work.

What is Amy Thomas's email address?

Amy Thomas's email address is am****@****aol.com

What schools did Amy Thomas attend?

Amy Thomas attended University Of Florida, Santa Fe College.

Who are Amy Thomas's colleagues?

Amy Thomas's colleagues are Susan Sandvick, Virginia Grant, Megan Sapelak, Mackenzie Grumbles, Mikayla Tobin, Ronegeline Francois, Kane Pour.

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