Amy Thomas Email & Phone Number

Gainesville, Florida, United States

Gainesville, Florida, United States

As the Customer Success Manager, I serve as the main point of contact for over 100 accounts. I serve as a marketing consultant, sales representative, and relationship builder in this role. I have consistently exceeded expectations regarding net and gross retention of accounts throughout every quarter. • Foster relationships with all customers through intentional and proactive email communication and frequent account meetings.• Manage and retain a book of over 100 accounts in various industries through savvy sales tactics to ensure renewals of licenses year over year to meet 80% gross and 100% net retention• Implore churn mitigation strategies and formulate creative ways to prevent customer turnover

Gainesville, Florida Area

The Strategic Talent Group is University of Florida’s internal exectuive search team. By identifying, attracting, and engaging the strongest talent, we contribute to the Gator Good. As an internal consulting group, our passion for UF and our understanding of the culture and values of the UF community enable us to find the very best to meet the particular needs of each recruitment engagement.

Gainesville, Florida Area

The role of the Account Manager is to facilitate all client relations. This includes sales proposals, leading sales meetings, timeline creation and management budget allocation, client communications, deliverable reviews, and strategic marketing plan creation. Additionally, it was my responsibility to consult and review website design, graphic design, branding, digital marketing, and social media ads. Some key responsibilities in this role was creating strategic marketing plans, communicating to a creative team the vision of the project, conducting monthly meetings with clients, and all other communication that was necessary to complete the project. In addition, being detail oriented, flexible, task oriented, and emotionally intelligent were key characteristics in this role.

Gainesville, Florida, United States

As the project manager, I was responsible for listening intently to the account manager on thedetails of projects and relaying information to the design team. From there I would schedule out ateam of 8 people to complete the projects and ensure that they were set up for success. Some key components to this role were communication, knowledge of marketing services (branding, web design, graphic design, social media, digital marketing), asking key questions, and setting others up for success.• Work closely with account manager to organize, review and schedule up to 50 projects atonce• Provide clear and concise documentation of every step of each project so all parties arewell informed and next steps are established• Evaluate the details and execution of the projects created by the production team to sothe account manager could give final approval

Bachelor’S Degree, Marketing

Associate’S Degree, Business Administration And Management, General