Amy Watson Email & Phone Number

San Diego, California, United States

Greater San Diego Area

• Manages and leads day-to-day execution of integrated facility operations and issue resolution across more than 15 remote legal offices and data call centers (U.S., Puerto Rico, Costa Rica) supporting 5,000 employees
• Handles all accounting needs and transactions for remote offices capital and operational expenditures (budget, requisition, purchase orders, invoices, change orders); overall operational budget ($15M)
• Creates and tracks employee head count, facility cost, and capacity analysis for real-time presentation to management supporting office identification, lease (sub and co-working), move, decommission, expansion, and.
• Identifies real estate needs, negotiates lease items with key stakeholders, and maintains all remote office leasing records
• Works with internal operations teams to determine facility space, cabling, and electrical upgrades for IT network access; and procures office equipment, e-programs, and business orders with vendors from request to.
• Manages project work (quarterly reviews) of assigned vendors per company policies and procedures, develops and maintains Key Performance Indicators, and participates in Request for Proposals for new service vendors.

Greater San Diego Area

• Supported daily administrative needs of Information Technology (IT) and Human Resource departments at corporate headquarters
• Authored and developed all front desk administrative standard operating procedures per company policies and performance standards. Trained new security team personnel
• Managed completion of all travel and expense reports supporting IT personnel (approximately 100 employees) traveling regularly between India and U.S. offices
• Screened potential candidate resumes and facilitated candidate interview scheduling
• Oversaw front desk inquires and switchboard for inbound call center at corporate headquarters

San Diego, CA

• Conducted patient care coordination for post-acute home healthcare services
• Verified medical insurance benefits for pharmacies and home health agencies, and managed commercial, government, and patient bill distribution and collection
• Completed billing documentation and maintained accounts receivable and collections tracking
• Gained knowledge of ICD-9, CPT, HCFA, HMO, PPO, 10 key by touch
• Complied with all HIPAA rules and regulations

Greater San Diego Area

• Performed online support for the web-based credit reporting agency
• Researched accounts and verified information for credit reports within a 24 to 48 hour turn around (produced up to 100 verifications per day)
• Communicated with vendors regarding back order timing, future production and special requests/needs

A.S., Business Administration, General Education

Certified Facilities Manager (Cfm)