Amy Wright Email & Phone Number

Swindon, England, United Kingdom

Swindon, England, United Kingdom

Swindon, England, United Kingdom

The primary purpose of this role was to manage the day-to-day running of the Swindon Branch atPattern Church as well as acting as a lead adviser providing debt advice and money education to those in need.Management of Crosslight Swindon Branch ● Supervising the local volunteer team● Assist in the recruitment of new volunteers.● Jointly with Head Office, identify the training needs of the volunteer team, promoting, coordinating and encouraging appropriate training.● Ensure the branch team adhere to best practice and Crosslight’s operating policies andprocedures● Oversee volunteer Rota and room bookings / infrastructure for appointments, in liaison with the Advice Service team.● Oversee room set-up for appointment sessions.● Liaise with Pattern Church (and other churches in Swindon if appropriate), their staff andcongregation members to promote, inform, and represent Crosslight within the church community incl. speaking at church events and being the visible embodiment of the work of Crosslight within Pattern Church● Maintain an effective and proactive relationship with local stakeholders and referral partners.Lead Debt Adviser and Case Manager ● Produce, or assist the client to produce, a detailed, accurate Financial Statement which reflects the client’s current circumstances.● Lead appointment sessions, providing support and advice to other advisers and volunteers.● Speaking with third parties as appropriate, either to fully understand the client’s situation, or to assist them in implementing an agreed strategy.● Advise clients how to maximise their income, including by identifying and explaining additional benefits they may be entitled to claim.● Assist the client by explaining simple budgeting strategies to help them manage their money more effectively.● Advise clients with other priority debt issues i.e., Council Tax, utilities, benefit overpayments, ensuring they fully understand their requirements.

Swindon, England, United Kingdom

Providing high quality, dedicated, administration and logistical support for our managed learning service clients.My primary function is to be the first point of contact for all external learning requests, as well as provide local administrative activity for the client’s specific learning programs and training events.• Provide professional advice on training courses to meet customer requirements.• Research, respond to and advise on queries for all bookings.• Follow up on all client requests while keeping the client informed of progress.• Communicate and coordinate with other departments to resolve enquires.• Build and maintain internal relationships.• Build and maintain business relationships with clients by providing prompt and accurate service.• Carry out tasks within the agreed timeframe.• Foresee possible delays or complications and plan strategies to avoid or minimise them.• Escalate matters where appropriate but aim to develop sufficient awareness of QA, the client and the MLS role in order to work independently

Swindon, England, United Kingdom

My responsibilities were for the timely administration of our Supplier training requests working closely with our Sales Team and Suppliers. I liaised with our external and internal customers. I am experienced within a fast paced, multitasking, coordination position with a good understanding of supplier & pricing administration.• Provide quotes for public, onsite & closed courses.• Ensure that the Supplier Discount List and Booking System is utilised accurately.• Research, respond and advise on queries for suppliers courses.• Establish and manage relationships with all suppliers.• Confirm bookings on booking system and process via agreed timescales.• Raise & issue Purchase Orders to Suppliers.• Work with Finance to ensure those courses requiring prepayment are managed effectively.

Swindon, England, United Kingdom

Appointed to actively grow sales revenues and the customer base, selling off the shelf and bespoke electrical enclosure solutions. Having responsibility for the South East of England and key objectives to achieve sales of £2m / annum through effective lead generation, solution definition and quotation management, customer service and provision of support to the sales engineer. · In my first full year in the role I achieved stretch sales revenues of £2.28m against a target of £1.8m· Improved the customer experience resulting in increased revenues - one particular account increased by >400% (£30k / annum to £160k / annum)I achieved £115k of revenue after securing a deal with a supplier to the 2012 Olympics.

Swindon, England, United Kingdom

My first role after finishing school. Appointed to provide customer service to retail shoppers with key objectives to improve customer satisfaction and improve the customer experience.Managing the customer information desk in the Swindon mall, providing professional and friendly advice to retail customers, actively increasing awareness of current and future promotions an managing issues to resolution.