Amy Bain Email & Phone Number

Marlow, GB

Promoted to Head of Customer Experience, responsible for leading and defining Softcat's CX strategy and teams.

Responsible for shaping Softcat's approach to CX, working directly with key stakeholders across the Softcat business to develop and shape our continually evolving approach to CX. My aim is to ensure that we are focused on delivering exceptional customer service at all touchpoints throughout the customer journey, and that Softcat continues to be recognised.

After 6 months as MPS Service and Operations Manager I was promoted into the role of Solutions Support Manager, responsible for all non-sales functions across 6 specialist divisions including:- MPS (Managed Print Service)- DAAS (Device as a Service)- Lifecycle & Logistics- Collaboration- Connectivity- ISS (Infrastructure Support Services)As of August 2019.

Marlow

After 14 months as MPS CSM I was promoted to the role of MPS Service and Operations Manager with a team of 3.Managed Print Service at Softcat gives our clients a greater level of visibility and control of their organisation’s print estate. Our service supplies the print hardware and wraps the most effective software around it for a bespoke and complete.

After 3 months as MPS Service Delivery Executive I was promoted into the newly created role of Customer Success Manager. As the first CSM within Softcat, I played a key part in defining and creating the CSM role which has now been implemented in multiple teams across the organisation. Key responsibilities included:- Optimising experience and value at all.

Surrey, UK

The Eventist Group is the power behind some of the UK's leading event services brands.Each year Eventist Group entertains more than 375,000 guests across 6 brands.I joined Eventist Group in June 2011, over a 5 year period I was promoted 3 times as per below:March 2016 - September 2016 -Senior Account Manager January 2015 - March 2016 - Senior Sales and.

Bournemouth, United Kingdom

I graduated from Bournemouth University having achieved a 1st in BA (Hons) Events Management. The research and findings from my dissertation were subsequently published in further educational papers. I acquired a wide range of skills whilst studying for my degree including; branding and marketing experience, knowledge of the consumer and target market, and.

Bachelor Of Arts (Ba), Event Management, 1St With Honours

A Levels:, English- A, Geography- A, Art- B, General Studies- B.