Amy L. Cluff (She / Her) Email & Phone Number

- Initiate, prioritize, and lead projects to improve and create new business processes and systems; seeing them through from budgeting to deployment and support/maintenance- Generate, analyze, and present data to inform business decision-making- Work closely with departmental leadership to reimagine departmental processes and tools, define new strategies, and make better-informed decisions - Design and build custom tools, integrations, and automations for executives, sales, finance, and service delivery teams- Collaborate with teams comprised of Executives, Designers, Engineers, Researchers, Project Managers, Sales, Accounting, Finance, IT, People & Culture, and Legal departments to move internal business initiatives forward- Manage a team of solutions builders and database administrators as well as outside engineers and consultants

Survey Specialist: - custom survey design, programming, and execution- custom sampling solutions: panel, list, and intercept; design, programming, and execution- data analysis and reportingLogistics:- project monitoring and quality control- vendor negotiation and managementResourcing:- scoping, budgeting, timelines

San Francisco Bay Area

Leadership* Create best practices for client accounts based on deep knowledge of tools, systems, and the way their teams operate.* Work with clients to customize program solutions with suggested best practices.* Training internal staff on best practices and approaches to creative problem solving.* Assign projects and provide support and guidance for all Project Managers on my team.Program Management* Ensure continuity of execution across projects with clients to ensure adherence to special requirements.* Wrangle internal and external stakeholders for rolling research programs to gather information and keep everyone up-to-date on deadlines, deliverables, meetings, and logistics.* Manage timelines, calendaring, vendors, and client communications.* Develop custom solutions for recruiting niche participants.Project Management* Oversee project logistics from initiation to execution, including schedule and budget tracking. * Utilize content and project management tools (e.g., Box, Google Docs, Salesforce, Slack, and Trello).* Oversee recruitment vendors, research labs, technology suppliers, and independent contractors to ensure on-time and quality deliverables.* Improve processes for project management, vendor selection, and scope for future projects.* Develop best practices and create documentation/policies around them.* Collaborate with Research and Operations teams to improve processes across AnswerLab.Client Account Services* Partner with AnswerLab's Strategy team to help win projects through scope logistics, recruit details, and creation of research approach materials.* Gather quotes from vendors to find the best fit for projects.* Support account teams through schedules and maintenance of account specifications/documentation.* Collaborate with resourcing team to staff AnswerLab Projects.

San Francisco Bay Area

I provide research and program evaluation services for a variety of clients from the non-profit to the educational sector to gauge effectiveness, efficiency, and other dimensions of programs and services, and offer recommendations for improvement. - Multi-method research approach (surveys, interviews, focus groups, contextual inquiry, event logs, user diaries, observations, field studies, participatory design)- Qualitative and quantitative analysis and reporting- Needs Assessments- Formative Evaluations- Impact Evaluations- Capacity-Building Workshops- Grant writing

Beverly Hills, Ca

• Developed research screeners and specs; surveys; interview and discussion protocols• Conducted in-depth interviews; analyzed data• Provided strategic insights, reports and memos for trial strategy, presentation, and data visualizations• Guided attorneys in real-time decisions based on research, analysis, personas, and in-court observation• Helped prepare witnesses for testimony; managing fears, gaining confidence, and maintaining credibility

FKA Bonora D'Andrea, LLCAssociate Trial Consultant: 2008 - 2012Director of Research: 2006 - 2012Research Associate: 2004 - 2006Office Manager: 2004 - 2008• Provided full-scale research and consulting services for trial strategy, jury selection, and data visualizations• Designed custom databases to track research participants, survey data, and manage client relationships• Developed training materials and tutorials for in-house team and remote project staff• Managed in-house staff and independent contractors• Took on ever-increasing responsibilities while being promoted three times

Master'S Degree, Applied Social Psychology & Program Evaluation

Activities and Societies: Psi Chi (National Honor Society in Psychology)Advanced research methodology and statistical analysis.

Project Management

Coursework included: Project Planning and Management, Human Resources Management, Quality Management, Communications Management.

Ba, Film & Digital Media Production