Amy Cromer Email and Phone Number

• Chick-fil-a Account Manager- multi-functional across all projects and platforms • Construction Project Management for new and existing canopy construction for Chick-fil-a• Deescalation of conflicts impacting project to maintain deadlines • Schedule and manage subcontractors to effectively build out projects• Document and reported job progress • Communicate effectively and efficiently with all contractors to successfully manage canopy installs • Manage project changes in scheduling and expectations • Provide directions, expectations, and accountability for scheduling • Mediate personnel, equipment and customer conflicts in a timely manner

Cromer Communications Co. is a communications company that offers creating, writing, editing, and consulting services for businesses and individuals. Services range from copywriting & editing for blog posts, websites, & social media to personal resumes, cover letters, and LinkedIn profiles. Our client roster includes leaders in marketing, insurance, personal development, entertainment, hospitality, and more. We love helping them communicate intentionally. ∙ Writer and Editor for Websites, Blogs, Email Correspondence, Marketing Materials, Service Agreements ∙ Writer and Editor for Resumes, Cover Letters, Job Applications, and LinkedIn Profiles ∙ Editor for High School and College Essays, College Applications, and Scholarship Essays

∙ Create task and pull sheets for individual events to ensure staff is well informed and empowered to perform their assigned tasks ∙ Manage food & beverage staff for successful execution of over fifty events each month ∙ Oversee both club and private events through preparation, setup, execution, and breakdown∙ Develop and maintain excellent relationships with club members and private event clients

• Created, detailed, and executed event plans and concepts • Managed event budgets, liaised and negotiated with vendors • Maintained post-event reporting to capture events and establish baselines • Improved processes and established sustainable event operations

• Managed the hiring and training process for employees• Ran the salesfloor to connect with customers and increase revenue• Maintained loyalty through email capture and credit applications• Executed floor set maintaining visual merchandising standards

• Greeted customers, responded to questions, and provided outstanding customer service• Increased engagement with products and customers to drive sales• Connected with customers to provide styling tips and honest feedback on how the products best align with their personal fashion. • Achieved goals for sales, loyalty capture, and credit

• Trained and developed new employees• Ensured store ran smoothly throughout the day• Resolved customer complaints and improved experience • Ordered supplies, assisted in facilitating deliveries and maintaining inventory • Ensured food safety procedures are being followed at all times

• Managed internal and external communication for employee partners and members from creation to distribution including digital and print mediums including; email, social media, website updates, flyers, posters, and in-club activations• Hired, Trained, and Developed The Member Experience Team• Planned and executed Member Events from inception through completion• Introduced various new revenue driving events• Selected by ClubCorp as one of five individuals to lead two pilot programs developing initiatives for Member Retention and Engagement resulting in significantly increased member retention. • Created Instagram presence for The Country Club of the South capturing an organic following and establishing a consistent and engaging presence across all social media platforms.

• Acted as an extension of the Member Relations, Membership, and Private Event Departments in in obtaining prospective Member, Guest, and Event referrals• Maintained member profiles, appointments, reservations, and information • Assisted Member Relations Director with planning and setting up for club events• Manage members' conflicts regarding questions, concerns, and complaints

• Created the first and last impressions of the club experience for members and guests • Provided administrative and technical support to the club management team • Answered the telephone, managed reservations, provided business and concierge services to members• Directed members and guests to their destinations within the club• Managed members' conflicts and answered questions, concerns, and complaints

•Music Midtown Box Office Representative 2017, 2018•Venue Ticketing Representative 2017 - 2020•Facilitated guest relations including selling tickets, processing general will call, answering phone calls, providing directions, and managing the guest’s experience•Managed Band/Artist Will Call for Friends, Family, and Guests•Mediated guests' conflict situations including questions, concerns, and complaints

• Scheduled and managed subcontractors to effectively build out projects• Documented and reported job progress as well as manage the submittal process• Communicated effectively and efficiently with client and additional personnel • Managed project changes in scheduling and expectations • Provided directions, expectations, and accountability for project team• Mediated personnel, equipment and customer problems

• Managed Private Event Staff including hiring, training, and development • Provided administrative support to the VP/COO and Director of Operations assisting with budgets, project management, travel arrangements, company meetings, and business operations• Project Manager for implementing a building-wide centralized calendar system• Responsible for maintaining Caterease Database and EventBooking Platform• Service Design Team, created and implemented staff customer service training• Acted as the liaison between companies for coordination of private events through execution and operational accountability of private events

• Managed all aspects of Marriage Proposals, Photo Shoots, Film Shoots, and Marquee Rentals• Facilitated internal and external event communication• Team Lead for the Private Events Website Re-Design• Responsible for event accounts payable and receivable • Maintained The Fox Theatre's Pinterest and Flickr Accounts

• Managed Private Event coordination including contracts, schedules, settlement process, accounts payable, vendor relationships, and client correspondence • Created the Fox Theatre’s Flickr page to organize a photo database which directly resulted in booking two weddings for 2016• Designed Marriage Proposal Packages which resulted in sixteen marriage proposal bookings in the first three weeks of advertising

• Managed the hiring process for employees throughout the district• Trained and Developed both existing and additional talent• Philanthropy Organizer and Outreach Events Coordinator- Annually raised over $11,000 for St. Jude’s and $15,000 Breast Cancer Research Foundation • Improved business operations through the development • Responsible for reaching, maintaining, and increasing daily sales goals

• Lead Cashier, Key Holder, Floor Set Associate• Credit Captain - Developed plans to increase credit and rewards enrollment• Accessory Ambassador - Set the accessories each season and develop sales plans • Philanthropy Leader - Partnered with The Salvation Army Christmas Angels program