Amy Deiters Email & Phone Number

St. Louis, Mo, Us

Hanover, Md, Us

• Led the strategic upgrade of payment systems across 900+ Nutrien AG retail locations, deploying cutting-edge check scanning and credit card devices, and integrating cloud-based software, directly contributing to the firm's risk mitigation and ensuring the adoption of secure, up-to-date payment systems. • Orchestrated the development and management of a multi-million-dollar project portfolio, meticulously tracking expenditures and enforcing cost control, thereby aligning financial strategies with the firm’s overarching business objectives. • Championed project management excellence by instituting best practices and conducting thorough risk assessments, facilitating continuous improvement and robust stakeholder communication, which culminated in the successful delivery of high-exposure projects under minimal supervision.

Reading, Ma, Us

● As a Senior Program for FIS Global's Technology Knowledge Services, lead establishing a new knowledge management platform and a Center of Excellence. This initiative propelled the business to leverage cutting-edge technology, evidencing my acumen in regulatory compliance and business process efficiency. Embracing Agile practices to deliver enterprise solutions that underscore operational excellence and risk mitigation.● As Senior Project Manager for Wells Fargo’s co-sourced PMO, delivered multi-million regulatory electronic blue sheets projects to address corrective actions resulting from regulatory audit. The role included leading business impact assessments and requirements, business process change, oversight of technology solutions, validations, operational training, and communication to operations management on progress to meet regulatory reporting obligation.● As part of Wells Fargo’s co-sourced PMO, delivered effort supporting the Department of Labor (DOL) fiduciary standards process. The role included leading business impact assessments/requirements, oversight of many internal technology applications, multiple vendors, multi-firm external testing, significant operational change management, and organizational communications. Focused on trading systems and financial advisory planning systems. ● While with Wells Fargo’s co-sourced PMO, delivered a project supporting Regulation Best Interest focused on advisory product requirements. Role included leading business requirements, internal technology solution review, and extensive operational and frontline validations.● Delivered multiple efforts supporting various SEC regulatory rule changes and new mandates while with Wells Fargo. These initiatives included leading management of changes impacting the required trade reporting, required disclosures, compliance policy updates, back office operations, frontline financial advisors, supporting vendors, and client impacts.

St. Louis, Mo, Us

• Directed IT Project Portfolio Management, establishing and communicating strategic IT programs to senior management, focusing on Application Development, Infrastructure, and Governance, ensuring alignment with corporate objectives. • Spearheaded comprehensive IT vendor management, overseeing research, selection, and negotiation with over 30 vendors, achieving significant cost savings through strategic vendor changes.• Acted as a key member of the Governance, Risk, and Compliance committee, enforcing IT policies and ensuring HIPAA compliance, contributing to the organization's adherence to regulatory standards.•Governance, Risk and Compliance committee member. Responsible for IT policies and ensuring HIPAA compliance.•Provided administrative/technical support for all IT tools such as Jira, Zoho, WordPress, Sharepoint, O365.•Implemented tools to improve the efficiency of office. Focus was on cloud tools. Worked with line of business users to define their requirements.

St. Louis, Missouri, Us

Managed the rollout of Enterprise’s Plus loyalty program to EMEA and Emerald Club program to LAC. Provided cross program management with Global Expansion program and Loyalty program. Provided communication to senior level sponsorship on program. Directed all IT Loyalty related efforts and working with Ops/Sales/Marketing areas to implement improvement to functionality on current loyalty programs. Partnered with the Vice President on implementing time reporting metrics through entire area and represented the area on discovery project for time reporting replacement across IT.

London, Gb

Major US Financial Services Firm - Trust Company - Assisted the trust company in defining a three year strategy to improve their market position.Major US Bank/Financial Service Firm - Large scale AML/KYC and transaction monitoring alert remediation for JP Morgan. Managed a team of consultants throughout the investigative process as they collected, and examined financial statements and documents, assisted them in the identification of unusual transaction patterns. Partnered with leadership to provide executive overview to the Compliance Department executives. Provided process improvement suggestions to be applied to current workload including system improvements.Major US Bank - Assisted a major US bank’s corporate operation risk department in reviewing potential risk impacts from reporting system due to corporate mergers.Provided coaching and mentoring to direct and indirect team members.

St. Louis, Mo, Us

• While with Edward Jones, facilitated an insured cash investment product implementation. Led the high level architecture design sessions resulting in future state system design and business process improvement across multiple divisions. Managed the design of the new system interfaced with multiple legacy systems to deliver client receipts via email and mail utilizing system providers Broadridge and Epsilon for each function. Led business areas through QA, testing and system implementation. Aligned with marketing division to create training, marketing and communication strategy including consumer marketing.Managed a large year long, Anti-Money Laundering Research and Implementation project for Edward Jones with a budget of $1.2 Million. Led the project team through RFP creation, review and final evaluation. Conducted on-site, in-depth, technical/business session leading to the recommendation and selection of the final two vendors. Completed on-site proof of concept evaluations and installations. Created implementation project scope and initial requirements submitted for project prioritization. Deliverables included detailed projected cost analyses, resource plan, high level architecture design and project plans used upon project funding.

St. Louis, Mo, Us

Completed a project to implement new technology to allow the firm to utilize operational changes allowed by Check 21 legislation (electronic check processing). Prioritized as a top 5 project for the company due to cost savings project would provide. Involved four projects totaling $9.3m impacting 10,000+ US locations. Allowed firm to directly electronically clear checks instead of depositing in local bank enabling earlier access to funds for investment and elimination of banking fees. Coordinated with system provider J&B for new system application to enable check scanning. Was able to deliver project under budget. Received accolades from Senior Firm Leadership on delivery.

St. Louis, Mo, Us

Lead teams responsible for implementing projects for the organization related to: desktops, laptops, pda's, printers, mobile devices, Linux, Unix, Microsoft Windows, Microsoft enterprise applications (Office), electronic communication surveillance and e-mail archival.Completed multi-year $17 million dollar initiative providing an e-mail infrastructure system for entire organization. Led projects through proof-of-concept to production implementation. Project completed three months early and resulted in meeting regulatory requirements for e-mail supervision, retention and provided ability for Financial Advisors to receive e-mail from customers for the first time. Eliminated duplicate e-mail systems by providing one complete integrated e-mail infrastructure for the first time in company history.Recognized the need for a strategy to develop the necessary infrastructure required to support the business functionality and growth of the firm through 2009. This resulted in prioritizing the IT department’s role in delivering the short and long term objectives of the organization, securing buy-in from leadership and executing a multi-year planning process.Extensive experience managing external vendors including hardware, software, professional services and out-sourcing contracts. Key decision maker in determining requirements and making final recommendations to support the overall strategy.Restructured the organization, which lead to creating greater efficiencies in delivering projects to meet customer needs.Directed staff of over 100 I.S. professionals with 5 direct reports with an annual budget of over $20 million. Provided coaching and mentoring to direct and indirect team members.

St. Louis, Mo, Us

Led team responsible for supporting business infrastructure. Areas included support of 35,000+ desktops and laptops, 500+ Unix servers, 400+ Windows servers, Security systems, software packaging and software distribution systems. Lead business process re-engineering of software distribution process resulting in industry standard process being implemented. These resulted in software packaging, testing and deployment being done in a consistent and automated way across multiple countries. Worked with vendor and technical team from proof of concept through to implementation of Novadigm Radia software packaging, distribution and patch management system including impacts to asset and change management processes.Oversaw vendor management and negotiated multi-million dollar contracts with Microsoft, HP, Dell, IBM and Sun.Directed over 70 IS professionals with 6 direct reports.

St. Louis, Mo, Us

Led IT department in implementing initial Problem Management department. Developed first ever problem management methodology for IT resulting in a structured approach to permanently eliminate system problems. Provided consulting and training to all levels of IT starting with Senior Management ending with technical personnel.Designed internal dashboard system to report division and team metrics. This provided one system with consistent measurements for the IT organization. Enabled management to prioritize efforts to provide needed focus on problem elimination.Developed and received buy-in from CIO and senior management on organizational design, mission, annual goals and staffing plan for new organization focused on Problem Management.

St. Louis, Mo, Us

Led team of application programmers responsible for support of home office and branch systems related to equities, mutual funds and fixed income products.Designed and lead rollout of first US quote system for UK brokers resulting in the elimination of manual work in the home office and delays for the brokers obtaining US quotes information. Developed first vendor report card for department; resulted in increased visibility for vendor software and data issues. Provided focus for team and vendors to prioritize issues resulting in increased system availability and reliability.Primary liaison for Standard and Poor’s, Reuters, Morningstar, Bloomberg, Thompson Financial, Toronto Stock Exchange, AMEX, NYSE and NASDAQ which included leading all audit requests from external auditors and exchanges.

St. Louis, Mo, Us

Led team of helpdesk personnel responsible for hardware and software support for 2000+branches in the Central region.

St. Louis, Mo, Us

Provided system administration of unix systems. Installed NASDAQ II system at Edward Jones Trade Desk. Identified code error in NASDAQ’s system affecting OTC trade desk on a daily basis. Worked with vendor to eliminate error resulting in eliminating $100,000’s in erroneous transactions.

Exec Ed, Drucker Management

Exec Ed, Competitive Strategies In Financial Services

Exec Ed, Global Expansion

Mba, International Marketing

Bsba, Mis

Comp Sci