Work with industry experts and practitioners to create content for technical support and service management professionals. Acquire articles and blogs for web-based deliverables covering service management, desktop support, workforce enablement, customer experience, metrics, and technology. Establish and manage relationships with internal and external content providers. Edit acquired content and in-house deliverables according to house standards. Serve on event program committees. Manage the HDI service and support awards program.

Hired as an editor for a start-up publication that quickly grew to 125,000 subscribers and more than 250 print pages; advanced consistently, culminating in promotion to the role of editor-in-chief for the Windows IT Pro website, which has more than 1 million monthly visitors and more than 1.5 million monthly page views• Developed, nurtured, and managed relationships with more than 100 subject matter experts, editors, editorial production, designers, web developers, marketing professionals, advertising sales, and sponsors to maintain publication’s position as market leader• Managed $1 million annual budget and all aspects of editorial process, including planning editorial strategy, finding and developing writers for publications and speakers for more than 40 events per year, negotiating contracts, coordinating technical reviews, and scheduling and editing content• Implemented community-building strategies through social media such as LinkedIn, Facebook, and Twitter to increase social media referrals to 15–20 percent of traffic to site• Increased search engine rankings with SEO best practices

Edited reports, proposals, presentations, and marketing materials for clients primarily in environmental consulting market.

Managed editing workflow for environmental investigations and remediation projects in biology, geology, hydrogeology, engineering, and chemistry. • Determined level of edit required and assigned projects to technical editing staff • Edited and reviewed reports, proposals, presentations, and marketing materials • Worked with authors to correct grammar, spelling, and punctuation; achieve consistency with editorial and formatting style guidelines; and determine appropriate writing style for various technical and nontechnical audiences • Worked with production staff to determine format and incorporate revisions • Developed company-wide and project-specific style and usage guidelines

Managed a list of academic books in political science. • Evaluated scholarly research and manuscripts for publication • Formulated and developed book projects with authors• Assessed market potential and developed P&L for book proposals • Communicated individual project goals to publishing staff• Composed and edited catalog copy• Represented company at academic conventions

Provided editorial support to director and senior editor of college division of academic publishing company. Evaluated book proposals, performed market research for potential textbook projects, and maintained publication schedules.