Amy Gardner Email & Phone Number

Columbia, Sc, Us

As a Client Success Manager at SubItUp, I bridge the gap between our product and our clients' needs, making sure each partnership thrives. My focus is on building trust, solving problems, and helping clients get the most out of the platform. From driving renewals and growth to gathering valuable feedback that shapes future updates, I’m passionate about creating a seamless experience for every user. Whether through training, strategic consultations, or community-building initiatives, I strive to ensure that SubItUp not only meets expectations but exceeds them.

Serve as student employment expert for university campus. Establish collaborative relationships with on-campus employers, hiring managers, HR representatives, and subject matter experts; strengthening employee support resources. Survey and benchmark current departmental and campus-wide initiatives and practices; develop and execute 3–5-year strategic plan for high impact employment. ► Primary consultant and project manager for student employment inquiries; serving 1,300 supervisors, 4,700 student employees, and 450 hiring managers. ► Invest in the continuous development of supervisors; providing individual, group, and departmental consultations around the student employee lifecycle. ► Streamline student recruitment process, hiring modalities, and training experience by utilizing lean process methods. ► Create and distribute employer resources, increasing employee retention, engagement, and team cohesion. ► Develop training for supervisors of student employees. Training modules: Intentional and Equitable Recruiting, Onboarding and Job Training, Risk Management, Performance Management, Assessment and Evaluation, Separations.► Oversee the Graduate Assistant Recruitment Program; assisting prospective students and employers with graduate level assistantships within field of study.► Course Instructor - University instructor for award winning first-year experience seminar, U101

Baton Rouge, Louisiana Area

Supervise HR Coordinator, Performance Management Program, and associated duties including hiring, onboarding, orientation, and separation, for 350+ student staff. Install and provide training for software efficiency solutions such as SubItUp. Developed intentional, meaningful, and strategic recruitment timelines to increase student staff percentages across functional areas. Create, write, and lead risk management staff trainings at regional and national events on topics including accessibility, active shooter drills, emergency response, and inclement weather. Consult and advise departmental heads at other universities on best practices in training, hiring, and HR. Draft new and revise departmental processes, procedures, and employee manuals. Liaise with vendors, place procurements bids, and manage LMS solutions. Oversee certification and compliance database for all student and professional staff; manage recertification. ► Conceived and developed entire Performance Management Program, including all formal documentation, steps in the accountability process, employee follow up procedures, and best practices for managing and responding to employee grievances.► Spearheaded rewards program and active engagement, resulting in 15% increase in employee retention.► Drafted and implemented employee evaluation process for 5 program areas and 30+ positions; increasing engagement and providing opportunities for future promotion.► Created and continuously monitor student employment COVID response, covering all aspects of remote work, including electronic timesheets, building reopening plan, employee accommodation, health and safety training, state and university required paperwork, employee return to work plan and guidelines, OSHA compliance, and unemployment claims; serve as contact for Emergency Operations Center.

Oversaw primary crisis response for on-call rotations serving 6K+ students. Interviewed, onboarded, supervised, and assessed 14-18 Resident Assistants (RAs) and 1 graduate student. Generated training materials on best practices and ongoing developments. Administered all custodial, facilities, and maintenance for 2K tenants. Drafted, revised, and distributed university-wide changes and updates. Implemented and steered 100+ programs targeting academic success and life skills development. Directed community front desk, emphasizing quality customer service and operational efficiency. Adjudicated and coordinated student conduct hearings; serve on university hearing panel as required. Recruited and advised students in Sophomore Gold Living Learning Community and Community Council; guided programming and participation. Received and responded appropriately to emergency calls from students and coordinated EMS and police responses in situations such as suicide, domestic violence, and drug overdoses; fostered professional relationships with emergency and public services. ► Served as Chair on Student Staff Training Committee and Student Staff Selection Committee; and as key participant on Professional/Graduate Recruitment Committee, Operations Team, Rent Penalty Committee, and LSU Women’s Symposium.► Traveled to national conferences on a regular basis and recruited top talent for student, graduate, and professional employee needs.

Alongside Hall Director, supervised 21 RAs and 10 Hall Association board members; assessed staff performance and provided training and professional development as necessary. directed 950 bed residence hall; developed, promoted, and delivered programming and academic resources for students. Arbitrated Student Code of Conduct and Housing Community Expectations violations. Instructed classes for RA candidates. Managed housing allocations for orientation students and leaders. Brought new signature programs to residence hall. Remodeled student spaces and staff offices.► Created new check-out system for residents to streamline equipment loans, tracking, and returns, resulting in shorter wait times and cleaner organizational outcomes.

Bachelor Of Science (B.S.), Child And Family Studies

Master Of Science (M.S.), Counseling