Account Director
CurrentCultivated and nurtured relationships with a diverse range of clients and partners; ensuring clear communication, quality delivery of work, and fostering organic growth opportunities.Managed revenue projections of assigned accounts, demonstrating a keen ability to drive revenue year-over-year.Directed end-to-end management of strategic campaigns and projects, collaborating with internal teams from concept ideation through to campaign execution and optimization, across Entertainment, Financial, CPG, and Travel & Tourism accounts.Led cross-functional teams and IATs, fostering seamless cooperation between teams including external media, search, and web development, to achieve client business objectives and KPIs.Oversaw the agency's longest-standing account, tripling annual revenue over a six-year period and transforming it from unprofitable to profitable within the second year of management.Played a pivotal role in driving both organic growth and net new business development, identifying opportunities, crafting compelling proposals, and spearheading RFPs.Achieved exceptional client satisfaction scores, consistently maintaining a Net Promoter Score of 90 or higher year-over-year.Managed all administrative aspects of assigned accounts including accounting, invoicing, revenue recognition, and forecasting, as well as contract generation and alignment both internally and externally.Developed comprehensive annual business plans for each account, contributing to the company's annual revenue budget and overarching business growth objectives.Mentored junior team members, providing guidance on agency processes, culture, and career development pathways.Contributed to the execution of agency marketing plans across various channels including social media, email, public relations, awards, and case studies.