With over 15 years of experience in business operations, I am a seasoned leader who drives business excellence and value across global and large-scale organizations. I specialize in quality, training, workforce management, and capacity planning, leveraging my expertise to optimize operational efficiency, customer satisfaction, and employee engagement.As the Sr. Director of Business Operations at PayPal, I manage several critical and high-priority programs and initiatives, ensuring seamless organizational changes, budget management, workforce insights, and process improvement. I also serve as a chief of staff and a trusted advisor for senior executives, providing strategic support and guidance. I am passionate about doing the right thing for the company, the organization, our employees, and customers, and I value diversity, inclusion, wellness, and continuous learning.