Amy Rose Email & Phone Number

Omaha, Nebraska, United States

Served as chief of staff to SVP, Global Customer Services and established new business operations function responsible for business planning activities including managing $350M budget, leading and driving initiatives to streamline operations and identify efficiencies, and creating and implementing a communications and engagement strategy for 5000+ FTE organization.

Omaha, Nebraska, United States

In my role as Director of Business Operations for Enterprise Services, I led several global organizational changes to ensure a smooth transition of people and budget, provided key insights to inform strategic decisions, and collaborated with finance on budget planning and transfers for Enterprise Services. I also created a career development framework with programming to help build the next generation of leaders and teams.

Omaha, Nebraska, United States

In my role as Director of Business Operations for Global Credit Risk, Seller Risk and Collections, I served as Chief of Staff to the Chief Credit Risk officer and SVP of GCSC. I also led a team to maintain a portfolio view of all initiatives, manage critical programs, and drive strategic execution. I tracked hiring, attrition, and resource planning, ensuring accurate financial forecasts and budget plans. Additionally, I spearheaded communication and engagement initiatives to promote diversity and inclusion across the organization.

United States

I served as the chief of staff for the VP, Global Seller Risk, managing budget and leading engagement programs and feedback sessions. I was also responsible for driving strategic programs, implementing and leading training and quality assurance across Seller Risk, thus contributing to the overall success of the team.

Omaha, Nebraska

• Led a global team in developing training programs to foster career growth and employee engagement within Seller Risk Services at PayPal.• Served as Chief of Staff for VP, Seller Risk, and collaborated with HR People team on talent initiatives.• Created and maintained learning content to enhance team performance and drive business enablement.

Greater Omaha Area

• Led team to create dashboards and insights of key performance indicators for effective business management.• Developed inventory of metrics, definitions, and reports to ensure governance and consistency.

Greater Omaha Area

• Led global projects to enhance productivity insights and reporting at PayPal.• Developed tracking framework for cost reduction opportunities, resulting in significant savings.• Provided strategic recommendations to global business leaders for improved KPI management.

Greater Omaha Area

• Led a team to deliver monthly forecasts for global CS and Merchant segments, enhancing forecasting models for valuable insights and staffing recommendations.• Prepared analysis and recommendations to improve efficiency and meet business goals in a cost-effective and customer-focused manner.

Ireland

• Managed communication protocols with Operations leadership teams to ensure informed hiring plans.• Established key business relationships across EMEA and APAC for deliverables and best practices.• Coordinated hireplan execution activities to minimize variance from budgeted headcount plans.

• Analyzed global workforce data to provide recommendations for improving efficiency and performance.• Enhanced forecasting models to deliver valuable insights and staffing solutions.• Collaborated with cross-functional teams to meet business goals in a cost-effective manner.