Amy Johnson Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

- Responsible for the hiring and onboarding of any new associate managers.- Lead and manage a team of up to 8 managers and their 80+ team members.- Deploy strategies focused towards our team objectives and company mission.- Overseeing the daily operations of the customer support team.- Collaborate cross-functionally to build and improve processes, tooling.

Phoenix, Arizona Area

• Opendoor is on a mission to empower everyone with the freedom to move. Our Customer Experience Advocate team plays a vital role in supporting that mission by assisting thousands of customers in their home buying and.
• Responsible for hiring, training, and leading a rapidly growing team of Customer Experience Advocates
• Manage daily SLAs while looking for ways to optimize processes and daily operations
• Provide weekly coaching to support individual growth and team development
• Collaborate cross-functionally with our operations team to build better processes, tools, and metrics
• Responsible for overseeing our team's adoption of standardized processes and tooling

• Assisted in recruiting, hiring, training, and managing of the Buyer Sales Associate Team in Phoenix/Dallas
• Helped lead a team of 20 Buyer Sales Associates to +100% of monthly and quarterly quotas.
• Developed the bonus structure and monthly incentives for our team
• Proactively researched and evaluated new systems and tooling as needed
• Traveled quarterly to coach and train team members in other markets

• Educated customers on all Opendoor products and services via phone, email, and SMS
• Applied consultative sales techniques to deeply understand our customers' needs while connecting them with Opendoor products
• Consistently up-leveled insights to assist in the streamline of process, tooling, and performance of Buyer Sales Associate Team
• Developed the team's daily strategy to optimize team coverage over all of our communication channels
• Helped develop the team's conversation framework to enhance the quality of our conversations

Scottsdale, Arizona

• Assisted with client communication in refinance, purchase, and relocation transactions.
• Managed high profile, high-level communication for escalated files and clientele
• Specialized in Conventional, FHA, VA, Purchase, Refinance and Relocation loan products
• Managed 100+ loan transactions at any given time while providing insights to help optimize the team's efficiency and workflows

General Studies

General Studies