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I am an experienced and driven Product Manager with over 15 years of proven success in delivering innovative, customer-centric products. My expertise lies in hiring and leading cross-functional teams, aligning technical development with organizational strategy, and managing the entire product lifecycle from ideation to launch. I am adept at utilizing industry research, enhancing user experience, and implementing competitive pricing models to ensure meticulously planned and executed product launches and continuous improvements.
Independent Consultant
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Senior Software ConsultantIndependent Consultant Jan 2019 - PresentUnited States
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Product ManagerEnersponse Oct 2023 - May 2024 -
Technical Product Manager, Cch AxcessWolters Kluwer Cch Tax & Accounting North America Aug 2013 - Dec 2018Remote, KansasScaled Agile Framework Agilist (SA)Develop and maintain long-term customer relationships with intuitive and data driven understanding of customer needs - evaluation of product status and customer experienceManage Software Requirements using personas, modeling, user stories, story mapping, and constant customer feedbackPlan, prioritize, and sequence the Product Backlog for CCH Axcess PlatformCustomer Communications ManagerCustomer Retention, Sales Partner,… Show more Scaled Agile Framework Agilist (SA)Develop and maintain long-term customer relationships with intuitive and data driven understanding of customer needs - evaluation of product status and customer experienceManage Software Requirements using personas, modeling, user stories, story mapping, and constant customer feedbackPlan, prioritize, and sequence the Product Backlog for CCH Axcess PlatformCustomer Communications ManagerCustomer Retention, Sales Partner, Growth Strategist Show less -
Senior Manager, Strategic Client SupportCch, A Part Of Wolters Kluwer Jul 2008 - Aug 2013Wichita, Kansas AreaLeader of teams with 75+ employees, including offshore teams in IndiaManaged and demonstrated continued annual cost savings with a budget of $7 Million. Budget conscious and committed to effectively working within financial constraintsSystems/Technical Support, IT environment management expertiseQuality Assurance programs – Software and Call CenterDeveloping, mentoring, and managing varying areas of Support expertiseProgressive Customer Service/Call… Show more Leader of teams with 75+ employees, including offshore teams in IndiaManaged and demonstrated continued annual cost savings with a budget of $7 Million. Budget conscious and committed to effectively working within financial constraintsSystems/Technical Support, IT environment management expertiseQuality Assurance programs – Software and Call CenterDeveloping, mentoring, and managing varying areas of Support expertiseProgressive Customer Service/Call Center Operations experienceProven experience managing close customer relationshipsManagement of Strategic and National Accounts – US and AbroadRecognized by peers and superiors as a visionary leaderSelf-starter and willing to take on tasks to help entire team move forwardStrategic thinker that plans ahead for changing trends or opportunitiesStrategic partner with internal teams across US and worldwide workforceWork with 3rd party vendors for support solutions – Citrix, I3, Offshore development and support companies User Conference Representative – conducting Support and Product Demos, Customer Forums and Roundtables Show less -
VeteranUnited States Navy 1984 - 1988
Amy Lyon Skills
Amy Lyon Education Details
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Organizational Management & Leadership -
National Organization Of Victim AdvocacyAdvocate
Frequently Asked Questions about Amy Lyon
What company does Amy Lyon work for?
Amy Lyon works for Independent Consultant
What is Amy Lyon's role at the current company?
Amy Lyon's current role is Customer-Centric Product Manager.
What is Amy Lyon's email address?
Amy Lyon's email address is am****@****wer.com
What is Amy Lyon's direct phone number?
Amy Lyon's direct phone number is +131621*****
What schools did Amy Lyon attend?
Amy Lyon attended Friends University, National Organization Of Victim Advocacy.
What are some of Amy Lyon's interests?
Amy Lyon has interest in Social Services, Children, Civil Rights And Social Action, Politics, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture.
What skills is Amy Lyon known for?
Amy Lyon has skills like Oracle, Sdlc, Saas, Agile Methodologies, Business Analysis, Scrum, Software Project Management, Software Development, Business Intelligence, Enterprise Software, Enterprise Architecture, Requirements Gathering.
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1soliya.net
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Amy Lyon
Training And Auditing Consultant Center For Audit Excellence Gao(Retired) Director Of Learning Center Operations Us GaoWashington, Dc1gao.gov1 (202) 5XXXXXXX
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4gmail.com, hotmail.com, plexusworldwide.com, newlife-mission.org
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