Amy Lyon Email & Phone Number

United States

Remote, Kansas

Scaled Agile Framework Agilist (SA)Develop and maintain long-term customer relationships with intuitive and data driven understanding of customer needs - evaluation of product status and customer experienceManage Software Requirements using personas, modeling, user stories, story mapping, and constant customer feedbackPlan, prioritize, and sequence the Product Backlog for CCH Axcess PlatformCustomer Communications ManagerCustomer Retention, Sales Partner,… Show more Scaled Agile Framework Agilist (SA)Develop and maintain long-term customer relationships with intuitive and data driven understanding of customer needs - evaluation of product status and customer experienceManage Software Requirements using personas, modeling, user stories, story mapping, and constant customer feedbackPlan, prioritize, and sequence the Product Backlog for CCH Axcess PlatformCustomer Communications ManagerCustomer Retention, Sales Partner, Growth Strategist Show less

Wichita, Kansas Area

Leader of teams with 75+ employees, including offshore teams in IndiaManaged and demonstrated continued annual cost savings with a budget of $7 Million. Budget conscious and committed to effectively working within financial constraintsSystems/Technical Support, IT environment management expertiseQuality Assurance programs – Software and Call CenterDeveloping, mentoring, and managing varying areas of Support expertiseProgressive Customer Service/Call… Show more Leader of teams with 75+ employees, including offshore teams in IndiaManaged and demonstrated continued annual cost savings with a budget of $7 Million. Budget conscious and committed to effectively working within financial constraintsSystems/Technical Support, IT environment management expertiseQuality Assurance programs – Software and Call CenterDeveloping, mentoring, and managing varying areas of Support expertiseProgressive Customer Service/Call Center Operations experienceProven experience managing close customer relationshipsManagement of Strategic and National Accounts – US and AbroadRecognized by peers and superiors as a visionary leaderSelf-starter and willing to take on tasks to help entire team move forwardStrategic thinker that plans ahead for changing trends or opportunitiesStrategic partner with internal teams across US and worldwide workforceWork with 3rd party vendors for support solutions – Citrix, I3, Offshore development and support companies User Conference Representative – conducting Support and Product Demos, Customer Forums and Roundtables Show less

Bachelor Of Science, Organizational Management & Leadership

Activities and Societies: Alpha Sigma Lambda Honor Society Organizational Management & Leadership

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