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• Provide content for networking and device-independent switches, smart fabric services, programmatic APIs, Python and C/C++ scripting, and open source software• Manage networking SmartFabric content• Contribute to Enterprise SONiC marketing and technical content for GitHub, Gerrit, and readthedocs• Manage Ansible, Chef, Puppet, and SaltStack DevOps content• Ongoing content harvesting, development, and management of openswitch.net• Perform web analytics and reporting for all Dell Technologies networking products• Integration of technical content with web content to improve SEO • Encourage a cohesive, cross-team content development approach to increase content value and reuse from marketing and sales to development, technical support, and training• Ongoing product videos for emerging technologies and software• Dell Technologies champion and number one overall SMaC certified employee• Silicon Valley Design Center Service Committee chairperson

QuickBooks online and full service payroll content.

Managed writing team for API management, encryption and tokenization, PII, PCI DSS, portal engine development, provisioning, service virtualization, security, invocation agents and input servers, multiple tenancy, API workflow design and development, cloud computing, SSL, LDAP, OAM, JMS, OAuth, IoT, SOAP, REST, OVA, and product quick starts. Provided project management and ongoing development for agile software releases.

Application notes, data sheets, product briefs, programmer reference guides, and technical information manuals for Infrastructure Processors (Ethernet, knowledge-based, physical layer, and mobile).

Managed content for new product line including Connected Grid Device Manager (field tool for routers and wireless devices), Connected Grid Network Management System (manages routers and wireless devices in utility company network), WPAN Interface Card (RF card installed in Series 1000 router), API Guide (back-end integration), and the Cell Relay (chip installed in Smart Meter for two-way communication).

Updated operations, monitoring, site planning, corporate security, and managed and licensed service guides for smart grid software. Improved readability by 20% through testing and editing.

Created software development design documents for accounting package based on Siebel, AIA, BRM and SQL Server.

Created administration and designer guides which enable system integrators to design and implement ideal service experiences using their current technologies. Designed a web services guide for users to add custom widgets to their CRM product.

Documented integration testing and acceptance of enterprise billing system (AMEX), and acted as editor for 10 person integration team.

Produced technical design manuals and collateral materials for integrated circuit design, and created interactive training course development for Siemens Components, Vertex Semiconductor, OKI Semiconductor, Mobilink Telecom, Cadence Design Sytems, Motorola, Ericcson and others.

Designed and updated technical data sheets, product overviews and technical reference manuals for CMOS camera module product line. Created and maintained international site for joint software development.

Designed and maintained two IT sites, increasing metrics by 10%. Provided content for software development, and provided project management for voice, video and data (AVVID) products.