Amy Dawson Email & Phone Number

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Diemen, Noord-Holland, Nl

Part of a team responsible for the development of an RFI and RFP and responsible for project management of a new program currently in the implementation phase at Charles Schwab. Developed and managed project plans, set timelines, designed and developed RFI and RFP documentation including supplier questions, criteria and scorecard analysis spreadsheets. Conducted current supplier and hiring manager focus group sessions to obtain current state feedback on job titles, job descriptions, rate cards and supplier support. Additionally responsible for the day to day support of managers and suppliers in the hiring of contingent staff during team member sabbaticals.

Onsite at Kaiser PermanenteProvide daily support of managers within Kaiser Permanente's IT (KPIT) Care Delivery portfolio to ensure smooth processing of Statement of Work and Change Order requests to meet KPIT/Care Delivery's continued growth. .• Developed Care Delivery Vendor Management SharePoint system for SOW/Change Order tracking• Documented Vendor Management workflow and Invoice processes• Coordinate Statement of Work and Change Order requests with Vendors, Project Managers and Procurement and Supply• Created successful relationships with Vendors, Project Managers and Procurement and Supply• Participated in development of an integrated vendor performance reporting process

Southfield, Mi, Us

Onsite at Kaiser PermanenteManage the SOX compliance and service and delivery for a $326M spend MSP program. Develop, document and continuously improve policies and procedures, manage and lead audit efforts for monthly, quarterly and bi-yearly audits and manage background check and drug screening reviews through LexisNexis for 100 suppliers in support of the ClickStaff MSP program and Kaiser’s SOX compliance requirements. Lead and manage a team of 10 sourcing consultants (including remote staff) and 3 support staff. • Develop and maintain SOX controls to include Provisioning, De-provisioning, Password Policy, Quarterly Access Review, Job Role Matrix, Elevated User Activity• Work closely with AALM team; full understanding of Access Controls Compliance Manual• Perform quarterly CARMA Quarterly Access Review• Developed ClickStaff Job Role Matrix• Develop and present monthly and quarterly program metrics to program sponsors• Develop, review and present quarterly supplier scorecard metrics to program sponsors• Managed an average requisition load of 400-500 openings• Implemented and manage single sourced background check and drug screening process• Workflow and process mapping and associated documentation • Lifecycle management of contingent workers• Integrate compliance initiatives to ongoing operations including liaison with external resources• Assists with ongoing implementations – including expansion through specific US Regions• Manage key KPIs and SLAs• Supported double digit growth • Develop and maintain program and supplier operational guides• Develop and present scheduled reporting in the areas of program metrics, sub-supplier usage, EPLS, active contractors and requested ad hoc reports• Participate in supplier training in the areas of program rules of engagement, sub-supplier rules of engagement, background check/drug screening, audit and continuous education of the ClickStaff policies and procedures

Chesterfield, Mo, Us

Onsite at Kaiser Permanente (transitioned to The Bartech Group upon award of RFP)Manage the SOX compliance and service and delivery for a $326M spend MSP program. Develop, document and continuously improve policies and procedures, manage and lead audit efforts for monthly, quarterly and bi-yearly audits and manage background check and drug screening reviews through LexisNexis for 100 suppliers in support of the ClickStaff MSP program and Kaiser’s SOX compliance requirements. Lead and manage a team of 10 sourcing consultants (including remote staff).• Develop and maintain SOX controls to include Provisioning, De-provisioning, Password Policy, Quarterly Access Review, Job Role Matrix, Elevated User Activity• Work closely with AALM team; full understanding of Access Controls Compliance Manual• Perform quarterly CARMA Quarterly Access Review• Developed ClickStaff Job Role Matrix• Develop and present monthly and quarterly program metrics to program sponsors• Develop, review and present quarterly supplier scorecard metrics to program sponsors• Managed an average requisition load of 400-500 openings• Workflow and process mapping and associated documentation • Lifecycle management of contingent workers• Integrate compliance initiatives to ongoing operations including liaison with external resources• Assists with ongoing implementations – including expansion through specific US Regions• Manage key KPIs and SLAs• Supported double digit growth • Develop and maintain program and supplier operational guides• Develop and present scheduled reporting in the areas of program metrics, sub-supplier usage, EPLS, active contractors and requested ad hoc reports• Participate in supplier training in the areas of program rules of engagement, sub-supplier rules of engagement, background check/drug screening, audit and continuous education of the ClickStaff policies and procedures

Minneapolis, Mn, Us

Developed new business opportunities, expand existing visibility into existing accounts, drive key business initiatives with focus on best practices and continuous improvement in sales processes, recruiting processes, operations, quality, efficiency and client satisfaction.• Participated actively in the RFP process: develop bids and responses, applying knowledge of past client network to capture new business opportunities.• Increased Kaiser MSP account visibility, implementing consultant retention program and resolving a variety of workforce issues including workflow efficiency and strategic planning by 27%• Metric and Analytics management in managing the business

Turn around under-performing MSP staffing programs for Fortune 500 companies, developing / implementing workforce management solutions / operational process improvements to optimize program proficiency, compliance and service offerings.• Address and resolve a variety of workforce issues including retention, workflow efficiency and strategic planning, working collaboratively with onsite recruiters and WL services team.• Participate actively in the RFP process: develop bids and responses, applying knowledge of past client network to capture new business opportunities; currently 9 contracts pending.

Us

Provided vision and direction to streamline and strengthen MSP staffing programs for 6 Fortune 500 companies, decreasing costs by 20%, raising productivity by 45%, increasing staff satisfaction and reducing risk. Clients: Agilent Technologies, Experian, Mervyns, Universal Music Group, NBC Universal, NUMMI • Oversaw nine sourcing consultants and two partnership directors in managing day-to-day operations as well as strategic planning to effect program improvements.• Researched, developed and delivered monthly and quarterly business reviews and presentations to program sponsors at senior executive level, integrating metrics and statistics to provide insight into program issues, successes and areas in need of improvement.• Expanded scope of client staffing program with additional service offerings, i.e., introducing a retiree hire-back program to save client as much as 20% in labor costs.• Raised customer service satisfaction 57% in three programs, resulting in negotiation of a new three-year agreement with one program and expansions in three others.• Produced an 85% customer service satisfaction rating within 8 weeks to turn around a declining staffing program; used gap analyses to restructure policies and procedures for partnership team and suppliers while providing training and support for program hiring managers. Senior Partnership Director (Chimes, Concord California until Ensemble acquisition 2/07)Led daily operations of the MSP contingent staffing program at Kaiser Permanente, accommodating rapid business expansion / growth to maximize bottom-line benefits.• Identified and resolved supplier over-billing issue, saving as much as $1M for client.

New York, New York, Us

Acted as liaison with Kaiser Permanente for Chimes engagements, instrumental in winning new business opportunities and raising Genesis10 from Tier II to Primary Vendor.• Analyzed Kaiser’s policies and procedures, promoted best practices and hired the right recruiters to ensure quality candidates with an 80% success rate.• Passed eight compliance audits at 100% during two-year contract period.National RecruiterRecruited for more than 80 clients nationwide in support of 13 Genesis10 offices, realizing high client satisfaction / retention for increased company revenues.

• Manage daily recruiting efforts of 2 junior recruiters • Responsible for generation and maintenance of daily job order board and weekly job order status reports • Responsible for generation, distribution and management of job orders • Investigated, recommended and implemented a Candidate Tracking System • Implemented weekly, monthly and yearly goal setting and tracking • Located, screened and reference-checked technical applicants • Conducted close and rate negotiations for contract and full-time hires Account Manager (secondary responsibility)• Created and presented proposals to prospective and existing clients • Located, screened and reference-checked technical applicants • Conducted close and rate negotiations

• Recruited, interviewed and placed over 60 contractors during first 4 months as sole recruiter • Recruited and hired 2 additional recruiters 1 technical and 1 administrative • Managed progress of recruiting efforts of the recruiting staff • Managed vendors list and vendor relationships • Responsible for generation, distribution and management of job orders • Responsible for generation and maintenance of daily job order board and weekly job order status reports • Involved in preparation and generation of Request for Proposal s for local and nationwide vendors list • Located, screened and reference-checked technical applicants • Conducted close and rate negotiations for contract and full-time hires • Recruited an average of 40 open requisitions at any one given time

Copenhagen, Copenhagen, Dk

• Established 14 and maintained 21 client accounts • Maintained sales at: $4M gross revenue, 24% gross margin, 37 headcount • Created and presented proposals to prospective and existing clients • Locate, screen and reference-check technical applicants • Conduct close and rate negotiations • Maintained Human Resource database to enhance recruiter productivity

Account Manager (1990 to 1994)• Established 11 & maintained 17 client accounts • Maintained sales quotas at: $2M gross revenue, 22% gross margin, 25 headcount • Maintained quality assurance ratios of: 2.1:1 Job Order to Start, 1.7:1 Interview to Start • Trained & developed new Account Managers, Account Representatives & Recruiting support • Created & presented proposals to prospective & existing clients • Developed company wide Sales Presentation package • Maintained Human Resource database to enhance recruiter productivity • Consistently achieved performance goals related to job orders, interviews & starts Account Representative/Technical Recruiter (1988 to 1990)• Located, screened & reference-checked technical applicants • Conducted close & rate negotiations • Maintained Account Representative quotas at: 17% Gross Margin, 3 Placements per month• Generated sale leads • Trained Recruiters & Account Representatives

Hr Certification, Human Resources

Business