Amy W. Email & Phone Number

· 13 years in the software / technology industry. · 8+ years successfully delivering projects in an implementation role. Working familiarity with project scope and timelines, and a proven record of successfully delivering large scale projects. This includes thorough documentation of each completed milestone, keeping accurate records of project progress, staying highly motivated and maintaining communication with clients and project stakeholders throughout the entirety of the project.· 13 years working in a SQL environment, including SQL server configurations, data migrations, backups, query analysis and troubleshooting, SSIS.· 13 years direct experience working with Windows server environments. · 13 years of working experience configuring web applications, IIS configuration, authentication, certificates, LDAP, SSO.· 13 years in a client services role, functioning as Level 2 technical support · 20+ years in a client/customer facing role, with documented ability to create long lasting relationships with my clients. I communicate well and develop strong rapports with techs, end users, and key business decision makers. Certifications in: SSCP (associate of ISC2) A+, Network+, and Security+, MTA Network, MTA Security, MTA Database AdministrationCustomer Service, Salesforce,Project Implementation, Software Installation and Configuration, Client Relations, Application Support, Level 2 Technical Services, SQL, Database Administration, HTML/CSS, Docker, Server Administration, SaaS Implementations, Enterprise Software Support/Troubleshooting, Software QA, Windows Server/Active Directory, IIS, MS Office, GitHub, CRM software, CMMS, JavaScript, Documentation, Project Management, Upgrades/Maintenance, Healthcare IT.