• Responsible for the Hyatt’s global email systems data structure, data flow and email vendor relationships for all global marketing and transactional email campaigns worldwide, working remotely from home.• Led global guest profile consolidation project for non-Hyatt Gold Passport members to make email address the unique customer identifier. • Collaborated with IT Procurement to lead a global RFP process for Hyatt’s email vendor relationship. • Assisted the email content team in setting-up multivariate testing across transactional and marketing email programs• Worked with the Data and Analytics team to track revenue generation and key metrics for Hyatt’s email programs.• Created training materials and webinars for hotels and key corporate stakeholders to understand the programs offered, their objectives and how to best maximize their return on investments.

• Directed a global website content team of over twelve associates to manage and maintain content for all Hyatt branded websites, consisting of over 600 sites and in more than ten languages • Supported over 400+ hotel properties in meeting key KPIs to help establish Hyatt.com as the dominant distribution channel for Hyatt Hotels Corporation • Implemented a website scorecard audit to increase site awareness at the property level and assist in SEO education and performance • Accountable for the creation, socialization and execution of Hyatt’s Global Email Strategy including RFI, RFP, POC and contract negotiation process • Responsible for the purchasing and maintenance of Hyatt’s domain portfolio including leading the acquisition of the .Hyatt gTLD• Provided strategic planning for smart, scalable solutions for local hotel marketing support including vendor selection, contract negotiation, process creation, documentation and communication • Established and led multiple projects, vendor relationships and multi-million dollar budgets to meet scheduled and unscheduled deadlines, including ongoing website maintenance, the support of new functional project releases and the selection of new campaign management and content management systems • Oversaw the daily operations of Hyatt’s global transactional, corporate and property level email programs

• Project lead for Hyatt’s global email and mobile marketing strategy • Managed the Hyatt Corporate email channel including email design and execution, calendar management and customer analysis and segmentation • Owned and managed email vendor relationships for Hyatt’s transactional and corporate email programs• Responsible for agency relationships in regards to all online media campaigns including global, chain and coordinated spends to achieve targeted results • Reviewed media plans and creative for all online campaigns working closely with Hyatt stakeholders • Implemented online marketing campaigns across Hyatt owned channels including Hyatt.com• Launched Hyatt’s first mobile campaign with partner MSN

In charge of Collections, Inbound Sales, Channel Sales, and Marketing for RightFish.

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•Directed all aspects of catered functions including sales, services, and financials•Scheduled and staffed employees for daily cafeteria operation and catered events •Recruited and interviewed prospective employees•Trained employees in proper service techniques and safety procedures•Supervised over 50 employees in daily cafeteria operations•Established and maintained close relationships with clients•Monitored accuracy and timely transmittal of weekly financial billing•Coordinated grand opening of the new von Leibig Center of Science