Amy Spring Email and Phone Number

 I improved product features based on risk assessments and gap analyses. This lowered costs, increased value delivery and enhanced ROI, earning me a positive performance review. I also created lasting programs by understanding customer needs, foreseeing future opportunities that would enrich the customer experience and enable them to use more products faster and better with automation.- I designed and executed a new process flow in Microsoft Dynamics that prioritized automation for… Show more  I improved product features based on risk assessments and gap analyses. This lowered costs, increased value delivery and enhanced ROI, earning me a positive performance review. I also created lasting programs by understanding customer needs, foreseeing future opportunities that would enrich the customer experience and enable them to use more products faster and better with automation.- I designed and executed a new process flow in Microsoft Dynamics that prioritized automation for FastTrack M365s delivery method. This new project became the basis for the new FY deployment model.- I established multiple long-term programs that identified customer needs and improved customer experience by helping them use more products faster with automation.- I devised methods for process enhancements to achieve OKR goals for FastTrack delivery for M365 products, resulting in a green score card outcome.- I led the shift to the Request for Assistance process into the Microsoft Admin Center (MAC) resulting in a more automated process by leveraging the technology of the Advanced Deployment Guides. This improved the customer experience for customer Admins who work directly in the MAC. Show less

 Drive improvements of the triage process for multiple product groups: Microsoft Defender for Endpoint (MDE), Windows Virtual Desktop (WVD), Azure Active Directory (AAD) Azure Business to Customer (B2C) and Verifiable Credentials (DID). Taking initiative, identifying issues, and strategically recommending processes changes based on customer needs and company requirement, providing thoughtful feedback and solutions to streamline the process for both the end user and the product team… Show more  Drive improvements of the triage process for multiple product groups: Microsoft Defender for Endpoint (MDE), Windows Virtual Desktop (WVD), Azure Active Directory (AAD) Azure Business to Customer (B2C) and Verifiable Credentials (DID). Taking initiative, identifying issues, and strategically recommending processes changes based on customer needs and company requirement, providing thoughtful feedback and solutions to streamline the process for both the end user and the product team.  Strategically manage the triage workloads, directly reaching out to account teams when requests for assistance are deficient, asking specific questions about the customer environment and existing gaps to extract the necessary information needed for the Product Group, determining specific blockers related to presale (Intent) or deployment (Get to Production), by anticipating the questions or issues the Product team will have before processing requests. Also ensuring that if product group is not able to assist or if the team is not the correct team to aid, always referring the requester to a more appropriate group be it FastTrack or Support when necessary to ensure customer care when issues and resolutions aren’t always clear. Manage the MDE Endpoint CxE risk outreach and loss analysis programs, performing outreach to account teams, scheduling meetings, and conducting interviews of the account teams to determine patterns and identify issues that precipitated the loss or possible risk of loss, working with the product team to determine how, if possible, to minimize these issues going forward with future customers.  Created the WVD triage process where one did not exist. Working with the CRM team and product group to identify what information the product group needed from requesters, customizing the layout for better visualization, in order to automate the request within CRM directly streamlining the triage process. Show less

 Created and updated documentation for T-Mobile SOX compliance program, including how to perform the audit, what to look for when performing audits and where and how to submit findings within the company.  Performed enterprise-level analysis of SOX compliance resulting in recommendations for new compliance team and initiatives to oversee SOX, PCI, CCPA and related regulations.  Reviewed engaged projects by mapping identified requirements to testing outcomes per SOX regulations to… Show more  Created and updated documentation for T-Mobile SOX compliance program, including how to perform the audit, what to look for when performing audits and where and how to submit findings within the company.  Performed enterprise-level analysis of SOX compliance resulting in recommendations for new compliance team and initiatives to oversee SOX, PCI, CCPA and related regulations.  Reviewed engaged projects by mapping identified requirements to testing outcomes per SOX regulations to ensure proper procedures have been followed and documentation aligned with SDLC protocols.  Managed an internal quality control analysis audit of two major teams’ processes, controls, and data in order to prevent SOX, PII, and Privacy findings in future internal and external audits. Tracked ITCG control processes. Performed preaudit reviews of Sarbanes-Oxley (SOX) compliance for the Engineering team of roughly 100 projects. Show less

 Managed logistics for all-hands, off-sites, and other events for the team and customers, including hotel blocks, event space, and catering. Provided a fun and happy atmosphere for the team to keep up morale. The largest event was the orgs holiday party with over 600 people, partnering with all admins in the org to ensure fun activities were provided within budget: location, food, drinks, DJ, and entertainment from casino tables, caricaturists, and raffle prizes for guests.… Show more  Managed logistics for all-hands, off-sites, and other events for the team and customers, including hotel blocks, event space, and catering. Provided a fun and happy atmosphere for the team to keep up morale. The largest event was the orgs holiday party with over 600 people, partnering with all admins in the org to ensure fun activities were provided within budget: location, food, drinks, DJ, and entertainment from casino tables, caricaturists, and raffle prizes for guests.  Communicated with Feature PMs and UserVoice platform for Microsoft Intune users to identify important feature requests on the platform. Then communicated with stakeholders regarding utilization of UserVoice and CRM, suggestions that impacted potential features and helped determine feature prioritization.  Managed the procurement process of all devices and accessories for over 350 team members, organized, and maintained over 350 devices and other Microsoft assets by working cross functionally with procurement and team managers around the world identifying availability of specific devices in each country for employees, as well as compliance protocols for procuring those items based on specific country requirements. Performed an internal audit of all devices used by the team to determine which device was the primary and which were secondary or testing devices, in order to determine when refresh devices were needed for each team member and which devices would be procured for said refresh. Worked cross-functionally with team members regarding space planning, floor planning for FTE, interns, and vendors. Show less

 Arrange special events for students to facilitate better learning and understanding of the curriculum.  Formulate lesson plans in conformity to school curriculum. Communicate with parents, set up meetings when necessary to evaluate child progress.  Teach Hebrew language and Judaica Studies to elementary school age students. Supported student’s needs as required by their individual skill set. Connected with the students in order to educate them on multiple topics… Show more  Arrange special events for students to facilitate better learning and understanding of the curriculum.  Formulate lesson plans in conformity to school curriculum. Communicate with parents, set up meetings when necessary to evaluate child progress.  Teach Hebrew language and Judaica Studies to elementary school age students. Supported student’s needs as required by their individual skill set. Connected with the students in order to educate them on multiple topics from current world events to historical events. Show less

 Managed ongoing negotiations of customer contracts and nondisclosure agreements. Communicated directly with potential customers and vendors to identify contract disputes, identifying areas of contention, and strategically determining possible resolutions to those contract negotiations, be they issues of jurisdiction, key terms or contractual obligations. Expedited business development functions in order to facilitate the needs of the company. Organized electronic filing system… Show more  Managed ongoing negotiations of customer contracts and nondisclosure agreements. Communicated directly with potential customers and vendors to identify contract disputes, identifying areas of contention, and strategically determining possible resolutions to those contract negotiations, be they issues of jurisdiction, key terms or contractual obligations. Expedited business development functions in order to facilitate the needs of the company. Organized electronic filing system for ease of creating and maintaining finalized agreements and other documents. Show less

 Arrange special events for students to facilitate better learning and understanding of the curriculum.  Formulate lesson plans in conformity to school curriculum. Communicate with parents, set up meetings when necessary to evaluate child progress.  Teach Hebrew language and Judaica Studies to elementary school age students. Supported student’s needs as required by their individual skill set. Connected with the students in order to educate them on multiple topics… Show more  Arrange special events for students to facilitate better learning and understanding of the curriculum.  Formulate lesson plans in conformity to school curriculum. Communicate with parents, set up meetings when necessary to evaluate child progress.  Teach Hebrew language and Judaica Studies to elementary school age students. Supported student’s needs as required by their individual skill set. Connected with the students in order to educate them on multiple topics from current world events to historical events. Show less

 Strategically analyzed business and personal bank records us, to investigate legal issues regarding spending of community funds, in one case finding over $150,000 of squandered assets that were then awarded back to my client. I used graphs and tables to showcase how much and from where the spending happened, in order to trace the accounts to reference back to bank record for verification purposes.  Crisis management representation with clients by communicating with clients directly… Show more  Strategically analyzed business and personal bank records us, to investigate legal issues regarding spending of community funds, in one case finding over $150,000 of squandered assets that were then awarded back to my client. I used graphs and tables to showcase how much and from where the spending happened, in order to trace the accounts to reference back to bank record for verification purposes.  Crisis management representation with clients by communicating with clients directly before, and during crises, in order to anticipate issues in a risk assessment with the client in preparation for possible conflicts that may arise that could have impacted client, and prepare them with recommended solutions they wouldn’t necessarily be able to think of in the moment and because they require expertise in the law.  Strategizing with the attorney and client, initially identifying client goals and ways to determine a plan to accomplish objectives. Supported attorney by managing client projects: meetings, legal deadlines, hearings, pleadings, trials, and all communications with other attorneys when necessary. Exceptional research and writing proficiency, properly identifying questions raised by clients and attorney, finding similar questions of law in caselaw and legal statues. In one case finding an old statute, even the judge wasn’t aware of regarding Notice by Publication when we could not locate the opposing party for personal service. Managed the finalization all documents for filing, mediations, arbitrations, trials and hearings; including memoranda, trial exhibits, declarations, Decrees, Findings and Conclusions of Law, and other Orders. Show less

• Managed the Grand Opening of the Western Dental Orthodontic office surpassing all initial sales goals by over 50% for the first and second quarters. I also surpassed my sales goals in my other office by 10% by providing patients with an authentic, honest, and clear understanding of their treatment and costs.• Sole Business Manager appointed to committee researching and evaluating the altering of payments and service values of Orthodontic treatment for new patient flow strategy… Show more • Managed the Grand Opening of the Western Dental Orthodontic office surpassing all initial sales goals by over 50% for the first and second quarters. I also surpassed my sales goals in my other office by 10% by providing patients with an authentic, honest, and clear understanding of their treatment and costs.• Sole Business Manager appointed to committee researching and evaluating the altering of payments and service values of Orthodontic treatment for new patient flow strategy, implemented new strategy, and assisted new offices in instituting new practice as a point of contact for issues arising with patient flow to staff awareness and production of new program. • Oversaw multiple Orthodontic practices in the South Bay region of California, hiring all office staff from dental hygienists, reception staff, Insurance Biller, Patient Care Coordinators, and sales staff.• Managed budgets to maximize revenue, forecasting future monthly and quarterly budgets and performing reconciliations monthly to maintain proper budgeting. Show less

 Supervised and supported the sales staff with coaching and role playing tools.  Taught sales techniques and procedures to the membership team to ensure compliance with company standards and expectation. Set challenging, but realist goals for membership teams based on past achievements and individual sales person potential. Consistently hit team and individual goals in sales department to maximize membership base. Provided genuine and effective membership service to all… Show more  Supervised and supported the sales staff with coaching and role playing tools.  Taught sales techniques and procedures to the membership team to ensure compliance with company standards and expectation. Set challenging, but realist goals for membership teams based on past achievements and individual sales person potential. Consistently hit team and individual goals in sales department to maximize membership base. Provided genuine and effective membership service to all members by assisting with concerns from cleanliness to billing inquiries and cancellations. Show less

 Hired, trained and managed staff from customer service associates, housekeeping, the fitness team and the membership sales team. Executed sales strategies to increase sales to consistently hit quotas and goals. Supported sales team fostering their career and personal sales goals.  Maintained budgets in order to maximize revenue. Provided excellent customer service by creating an environment of education, comfort, and safety for both members and staff to maximize staff… Show more  Hired, trained and managed staff from customer service associates, housekeeping, the fitness team and the membership sales team. Executed sales strategies to increase sales to consistently hit quotas and goals. Supported sales team fostering their career and personal sales goals.  Maintained budgets in order to maximize revenue. Provided excellent customer service by creating an environment of education, comfort, and safety for both members and staff to maximize staff retention and keep member attrition ratings low. Show less

 Facilitated communication with federal agencies and constituents, assisting in resolving federal issues.  Coordinated events and meetings for Congressman with the assistant of the District Scheduler and District Director, evaluating and determining the content of agendas prior to meetings with the Congressman, as well as assessed the outcome of each meeting. Co-managed Santa Cruz district office by coordinating the internship program, as well as the Grants.gov… Show more  Facilitated communication with federal agencies and constituents, assisting in resolving federal issues.  Coordinated events and meetings for Congressman with the assistant of the District Scheduler and District Director, evaluating and determining the content of agendas prior to meetings with the Congressman, as well as assessed the outcome of each meeting. Co-managed Santa Cruz district office by coordinating the internship program, as well as the Grants.gov specialist. Created and maintained relationships with key organizations in Santa Cruz and Watsonville in order to keep the Congressman current on wants and needs. Specialized in Middle East relations and internationally conscious organizations related to the Iraq war and Israel Palestine issues and advised Congressman on organizations and lobbyist perspectives on current issues and policies in Congress. Responsible for staying abreast of all positions taken by organizations within the district to minimize surprise and maximize productivity during meetings including highly contentious disputes among the groups.  Acted as Congressman’s liaison with local university; stayed current on all town and gown issues, as well as matters that arose from the university that became of federal interest. Show less

• Formulated presentations and templates for co-Vice-Chancellor of University Relations’ committee meetings and major events. • Created and implemented event organization charts and tasks for Chancellor’s inauguration.• Produced material portfolios, consolidated information pertaining to key issues that arose within the university for the Chancellor during media interviews and university meetings.• Organized and distributed university projections regarding the Long Range Development… Show more • Formulated presentations and templates for co-Vice-Chancellor of University Relations’ committee meetings and major events. • Created and implemented event organization charts and tasks for Chancellor’s inauguration.• Produced material portfolios, consolidated information pertaining to key issues that arose within the university for the Chancellor during media interviews and university meetings.• Organized and distributed university projections regarding the Long Range Development Plan.• Managed office by organizing and maintaining calendar for the Co-Vice Chancellor of University Relations and maintaining filing system.• Designed and distributed media portfolios. Show less