Amy Riley Email & Phone Number

Versatile and high-performing Patient Services, Access and Reimbursement professional with 20+ years of experience in leading program development and process improvement to improve the customer experience. An employee and business centric leader with excellent analytical, coaching/training and engagement expertise transforming non-functional into highly functional teams. Follows a simple yet highly effective full proof system of developing processes, training program reward systems, promotional opportunities for staff and actionable analysis to ensure program success from beginning to end. Builds trust and confidence with all stakeholders by ensuring corporate and client goals are attained. Calm and logical problem solver.Leadership ● Team Building ● Process Creation / Analysis ● Project / Program Management ● Vendor Management ● Contracts ●KPI Development and MonitoringPatient Centric ● Patient Assistance ● CoPay Programs ● Branded / Non-Branded Programs ● HUB ● Pharmacy ● Supply ChainException Resolution ● HIPAA / EHNAC / ISO 9001:2008 Compliance ● Forecasting ● Managed Care ● Medicare / Medicaid ● IT Expertise ● Patient Access ● Rare DiseaseCustomer Satisfaction ● Document Control ● Review Process

Listed skills include Program Management, Call Centers, Process Improvement, Business Process Improvement, and 46 others.

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  Senior Manager, Sales And Commercial Operations

  Csl Behring

  Sep 2016 - Present - King Of Prussia, Pa

  2021 Center of Excellence Winner2021 CSL Values Award Winner● Lead the implementation of pharmacy services for trial, quick start, bridge and PAP programs. Transitioned a sampling fulfillment to a pharmacy based dispense. Provide ongoing management of those programs. ● Lead hub service support of two product recalls. Developed contact center guides and remuneration program for commercially purchased product. ● Provided SOW and Amendment review and guidance for multiple vendor types including hub, nursing, pharmacy and copay● Supported multiple launches for new drug, new indication, new formulation, and multiple program vendor conversions. Improved service and speed by 50% over past vendors.● Identified HUB operational opportunities for improved quality. Developed and participated in case review and quality calibration sessions.● Participated in multiple cross functional teams for brand planning, field advisory and patient journey development.