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Amy Stackhouse Email & Phone Number

Passionate Collaborator | Effective Communicator | Strategic Problem Solver | Customer-Centric | Process Improver
Location: Austin, Texas Metropolitan Area, United States 4 work roles 1 school
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Role
Passionate Collaborator | Effective Communicator | Strategic Problem Solver | Customer-Centric | Process Improver
Location
Austin, Texas Metropolitan Area, United States

Who is Amy Stackhouse? Overview

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Amy Stackhouse is listed as Passionate Collaborator | Effective Communicator | Strategic Problem Solver | Customer-Centric | Process Improver based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Amy Stackhouse.

Amy Stackhouse previously worked as Specialist Technical Project Manager, Implementation & Delivery at Pearson and Senior Project Manager / Team Lead at Pearson. Amy Stackhouse holds Bachelor'S Degree from Ball State University.

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About Amy Stackhouse

Amy Stackhouse is a Passionate Collaborator | Effective Communicator | Strategic Problem Solver | Customer-Centric | Process Improver. Colleagues describe them as "I’ve had the pleasure of working with Amy and having her on my team for 8 years. Amy’s professionalism and dedication to her work made her an invaluable asset to the team. Amy was able to easily pivot and adapt to ever-changing technology needs. She’s skilled in project management, and has excellent communication skills. She built many strong relationships as she worked cross-functionally with various internal and external teams. Amy is a self-starter and able to make decisions and drive… Show more" and "I had the privilege of working with Amy for over a decade at Pearson. Amy had an unparalleled level of product knowledge and expertise in Pearson's Mastering and IT courseware platforms. I was consistently impressed with her deep understanding and mastery of the intricacies of Pearson's products, which made her an invaluable resource for our team. Her approachability and willingness to assist colleagues with product inquiries made her a go-to person for resolving complex product… Show more"

4 roles

Amy Stackhouse work experience

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Specialist Technical Project Manager, Implementation & Delivery

  • Managed custom course extension requests. Conducted research and assembled data including business reason, revenue impact, and replacement solution retaining customers and $2,821,854 in revenue over 3 years.
  • Identified national course migration risk. Collaborated with 4 teams to create a workflow for prioritizing courses based on revenue. Escalated and monitored 48 courses ensuring on-time delivery, corresponding to.
  • Liaison between department… Show more
  • Liaison between department, Business Units' senior leadership, and key stakeholders building and maintaining strong relationships through excellent verbal and written communication.
  • Perform in-depth research on Tier-3 support tickets through Salesforce, ServiceNow, and Jira; coordinating responses from Technical Support, Integration, and Content stakeholders for resolution of customer issues.
  • Lead project launch and product retirement initiatives requiring comprehensive risk management, data research, and analysis using tools such as Salesforce, Tableau, Smartsheet, and Excel.
Mar 2014 - Apr 2024

Senior Project Manager / Team Lead

  • Monitored change requests assisting lead developers with troubleshooting and escalating as needed improving resolution time by 10%.
  • Revised project delivery process to include quality assurance steps; identifying build errors, decreasing support volume, and improving client satisfaction.
  • Managed a team of 4-6 project managers while continuing project management responsibilities.
  • Trained and mentored new project managers.
  • Collaborated with Project Managers, Account… Show more
  • Collaborated with Project Managers, Account Managers, and Sales Representatives to ensure the best customized digital solutions are produced and delivered to customers Show less
Jul 2012 - Mar 2014

Project Manager, Pearson Learning Solutions

  • Led Fast Track initiative decreasing project delivery by 2 weeks while making quality improvements.
  • Lead role in developing CS MLP implementation process by creating streamlined process improving scalability and trained team on use of tools.
  • Managed 68 projects over 5 months in addition to improvement initiatives, contributing to and supporting $1.8M project revenue stream.
  • Mentored 2 Consultants conducting weekly check-in meetings and providing guidance on required partner… Show more
  • Mentored 2 Consultants conducting weekly check-in meetings and providing guidance on required partner training, education, and outreach activities. Show less
Jun 2011 - Jul 2012

Senior Client Services Consultant

  • Provided operational support for 30+ Educational Partners, assessed needs with each partner, and assisted in finding and implementing solutions.
  • Designated lead consultant for training and demos, served as subject-matter-expert on delivery of training for all new consultants for 2 years.
  • Participated in weekly cross-department meetings, serving as dedicated specialist for Client Services team.
Oct 2007 - Jun 2011
1 education record

Amy Stackhouse education

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What is Amy Stackhouse's role at their current company?

Amy Stackhouse is listed as Passionate Collaborator | Effective Communicator | Strategic Problem Solver | Customer-Centric | Process Improver.

Where is Amy Stackhouse based?

Amy Stackhouse is based in Austin, Texas Metropolitan Area, United States.

What companies has Amy Stackhouse worked for?

Amy Stackhouse has worked for Pearson.

How can I contact Amy Stackhouse?

You can use AeroLeads to view verified contact signals for Amy Stackhouse, including work email, phone, and LinkedIn data when available.

What schools did Amy Stackhouse attend?

Amy Stackhouse holds Bachelor'S Degree from Ball State University.

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