Amy Pedersen Email & Phone Number

Springfield-Branson, Missouri Area

Manage and coordinate crisis nursery services, including supervising a team of 15 direct care staff working on 3 shifts 24/7/365 to provide direct care to children whose families are experiencing a crisis such as homelessness, domestic violence, addiction, or physical or mental health issues. Manage scheduling, hiring, training, payroll, expense reporting, strategic planning, and any other tasks to ensure the smooth operation of the crisis nursery.

Greater St. Louis Area

Create clear, concise, high-quality résumés, cover letters, and LinkedIn profiles for private clients and on contract basis. Meet strict deadlines.

Springfield-Branson, Missouri Area

Relocation company assisting individuals being relocated for their spouse's job, including providing research on local resources as well as job support.Write resumes and cover letters designed to market and promote individuals. Proofread and edit materials for spelling, grammar, content, and effectiveness. Research schools, medical resources, job resources, and special needs resources for relocating families. Specialize in complicated and difficult projects, including research for families dealing with special needs. Train new employees in research methodology and act as mentor and consultant for issues and questions. Developed copy for online marketing materials, including blog posts, internal communications, and information briefs.Spearhead special projects to improve business processes, train co-workers, and drive high-quality service.• Achieved "stretch" level metrics for efficiency during each quarter and recognized for producing strong written materials.• Created special needs and disability awareness training to promote diversity and better support individuals with specific needs.• Spearheaded online social media project to improve company’s use of LinkedIn.• Cross-trained across all research subjects.• Collaborated with other professionals to plan and implement project to contact clients directly and provide resume development, consultations, and re-writes.

Taught and tutored children with learning disabilities or delays to improve reading, writing, and comprehension skills. Developed activities and worked in one-on-one and small group settings with up to 25 students each day. Completed assessments of phonetic skills, sight word recognition, reading comprehension, and fluency.• Five students graduated from program early due to improved skills

Planned and taught classroom lessons to classes of up to 50 children in grades five through seven. Researched and wrote grant proposals. Provided teacher training to 10 elementary school teachers.• Researched funding sources that resulted in donation of money for school repairs, 2 computers, 3 laptops, 1500 books, school supplies, and other materials• Wrote grant proposals and coordinated local and international NGOs resulting in the donation of a new photocopy machine and window glass to make school and hostel repairs• Increased the English literacy and fluency of over 120 students• Promoted positive view of American culture to individuals in isolated, international community and educated Americans on intricacies of Namibian culture.• Developed effective hands-on life skills lessons to develop students' awareness and knowledge of HIV/Aids epidemic.

Computer Lab Supervisor (2003-2005)Computer Lab Attendant (2002-2003)Supervised, trained, and scheduled 20 lab assistants. Oversaw computer lab and provided technical support and troubleshooting for students, staff, and professors. Performed computer and printer maintenance.• Supplied excellent user support for a lab with more than 75 computers.• Designed disk return system to improve lab efficiency and user service.