Amy Clark Email & Phone Number

Atlanta, Georgia, United States

Lead all UAT activities for quarterly and supplemental releases. Author departmental SOP for UAT. Assist with all testing for new IDD application (Intellectual and Developmental Disabilities). Help troubleshoot resolutions to exceptions and rejections for numerous departmental error reports. Set up and reactivate State of Georgia users (DBHDD) for access to internal Beacon systems.

Atlanta, Georgia, United States

Assisted with updates to PeopleSoft applications for the HR department.

Duluth, Georgia

Worked with an Agile development team to successfully implement improvements for operational and client-facing applications. Contributed as primary requirements/story creator with diverse team of software engineers, UX designers, agile coaches, product managers, testers and users to improve systems and workflows for healthcare survey reporting and analytics. Maintained and created many requirements and stories related SDLC tasks using TFS - Team Foundation Server.

Tampa/St. Petersburg, Florida Area

Develop and manage software requirements for very large VA project. Created and updated requirements specification documents, requirements traceability matrix, use cases and user stories. Created and updated user and training guides.

Greater Atlanta Area

Provided Requirements Management to the Department of Veteran Affairs (VA) Veterans Health Administration (VHA) Point of Service (VPS) Kiosk program. Point of Service kiosks standardize basic patient and staff-facing activities at all VA health care facilities and provide VA patients with easy access to applications for retrieving, reviewing, and updating their health information.

Supported and provided math and literacy instruction for a class of 80+ second and third graders. Also served as instructor for a K through 3rd special education class.

Atlanta, Ga

Planned, scheduled, tracked, tested and delivered new systems; scheduled, tracked and tested system updates; Participated in all phases of software development, from project definition through website launch. Maintained development team database. Planned and facilitated team meetings. Served as contact for clients at all stages of program development, including providing project progress reports. Participated with internal client interviews.

Developed and maintained project plan for implementing Special Education software (TIENET) in DeKalb County School Systems (DCSS) in Georgia. Traveled to New Jersey to receive TIENET training. Prepared monthly status reports for DCSS team, including project plan status, deliverable sign-offs, and risk tracking. Assisted with on-site meetings for QA of forms and setting up user access and security groups within the DCSS TIENET database.

Interviewed internal & external customers at TOTOUSA to develop web site features and tools. Interviewed all levels in GA operations, branding, and sales, including directors, managers, and hourly employees. Traveled with TOTO Branding Manager and Development contractor (three squared – Decatur, GA) to interview employees and clients in NY, CA, and FL. Documented all requested web site functions in form of development blueprint (use cases.)

Accomplishments include: Developed, monitored, and reported complex integration project plans for the acquisition of Sungard's trust operations and clients. Effectively managed work plan and issues log updates & provided daily/weekly/monthly plan updates to project team members in multiple states. Organized and facilitated plan development and task completion for various sub-projects, including integration of automated forms & trading system enhancements. Also developed, tracked, & reported on Reliance's annual year-end & tax form production projects.

Accomplishments include: Successfully upgraded the Asset Based Lending Collateral Tracking System (Stucky NT\ABL) under budget and on time. Documented business process and internal control procedures for newly formed Asset Based Lending Team in the Corporate Investment Bank. Planned & implemented a web-based client link for Collateral Tracking & Reporting (StuckyNet-Link).

Accomplishments include: Instructor for "Project Management Basics," "Technical Writing Basics," "Creative and Critical Thinking," "Conflict Management in the Workplace," "How to Write Excellent Training Materials." Student evaluations were strongly positive.

Provided business analysis, improved processes and systems for all business units (Food Services, Parking Services, Transit, University Golf Course, University Printing, Bookstore, Card Services, Vending & Solicitation Management, and the Auxiliary Services Warehouse.) Accomplishments include:Provided business analysis for the successful implementation of UGA's Bulldog Bucks debit card program.Successfully collected over $400,000 outstanding Bookstore vendor credits.Planned and facilitated Auxiliary Services Manager Meetings.Assisted with development of 2006 fee increase requests, including preliminary budgets.Completed UGA training and development for Accounting, Purchasing, Multigenerational Management, and Customer Service Excellence.Provided service-driven management for three significant move-ins at the Auxiliary Services Warehouse.Resolved and completed the post-transition Bookstore asset inventory.Coached, trained, resolved issues, and implemented improved business practices with office team and business unit managers.Represented Auxiliary Services at orientation and other student, parent, and department events.Responsible for significant updates and improvements to the department brochure.

Responsible for the successful business analysis, development and implementation of strategic and operational improvements for:Information Technology Support DeskState Supported Fund Accounting "PCGenesis" ApplicationState Supported Student Information System (SIS) "Osiris" ApplicationAccomplishments include:Provided business analysis, developed & implemented more than 85 enhancements to the fund accounting application over a three-year period.Received invitations and presented at user conferences, including GAINS, GASBO, & TLC.Implemented "Universal" Call handling for all school system technical, data collection, and business process support.Developed and provided an easy-to-use solution knowledgebase for support analysts and other DOE departments.Expanded the IT call management application (HEAT) for the State Superintendent's helpdesk, "AskDOE".Maintained an average customer satisfaction survey score above 4.75 (5 = perfect score).Contributed to the successful implementation of the Rational Unified Process (RUP) application development process by DOE's Administrative Technology department.Established a comprehensive, standard process for obtaining, prioritizing, and documenting user requirements (Use Cases).Created and evaluated RFPs for several automated solutions for Georgia school systems. Negotiated contracts, acquired software, licenses and support training to allow school systems to comply with HB1187 & GASB34 regulations.Successfully distributed SIS project funding to all school systems based on preparedness for implementation of the statewide Student Information System Data Model. Coordinated with vendors and DOE's Data Collections team to support school systems through all data collections, even as schools were converting to new SIS applications. Received service awards from State Superintendent of Schools.

Coordinated business analysis and managed nationwide business process improvements, systems & new product/service initiatives, including:National Branch Staffing Model Training & ImplementationFraud Prevention Training/Check Scanner InstallationDemand Scheduling-Tools and Process TrainingIn-Store Sales ConversionsMultiple new banking system Technology RolloutsInstant ATM Cards and ATM Card ReissueOpening and Consolidating Banking CentersMerger-related Help Line Consolidation Operations Centralization/SimplificationAccomplishments include: Significant improvements in fee income, improved customer satisfaction scores and sales for coached centers, reduced ATM downtime, and reduced losses. Received numerous leadership awards.

Managed a team of 15 professionals responsible for the successful business analysis and development of a national branch automation system. Prepared and presented results/prototypes and gained project implementation approval from State bank presidents.

Accomplished project goals by actively tracking comprehensive project plan for company-wide branch technology rollout. Developed & managed the project's Data Security segment and the successful development of branch automation system requirements. Also successfully created and implemented internal customer satisfaction survey process.

Provided business analysis and other technical consulting for various areas of the retail bank. Responsible for project planning & implementation, research & development, evaluation & prioritization of system enhancements and implementing new technologies. Significant cost savings resulted from business process and technology improvements.

Retail Store Manager, Inventory Control, Received Shipments on Loading Docks, Scheduled Employees, Contacted Customers and Suppliers. Managed day to day issues and decisions; reduced shrink and interviewed new management personnel; Managed United Way campaign for entire marketing area.

Mba, Industrial Management (Msim), 3.8 Gpa

Activities and Societies: Beta Gamma SigmaWorked as intern with GA Tech Research Institute. Supported internal departments with new.

Bs, Economics & Marketing, 3.5 Gpa

Activities and Societies: Delta Delta Delta SororityStudied Food Science Studied Agricultural Economics Worked as Home Study Course Grader.