Amy Clark Email & Phone Number

Atlanta, Georgia, United States

Lead all UAT activities for quarterly and supplemental releases. Author departmental SOP for UAT. Assist with all testing for new IDD application (Intellectual and Developmental Disabilities). Help troubleshoot resolutions to exceptions and rejections for numerous departmental error reports. Set up and reactivate State of Georgia users (DBHDD) for access.

Atlanta, Georgia, United States

Assisted with updates to PeopleSoft applications for the HR department.

Duluth, Georgia

Worked with an Agile development team to successfully implement improvements for operational and client-facing applications. Contributed as primary requirements/story creator with diverse team of software engineers, UX designers, agile coaches, product managers, testers and users to improve systems and workflows for healthcare survey reporting and.

Tampa/St. Petersburg, Florida Area

Develop and manage software requirements for very large VA project. Created and updated requirements specification documents, requirements traceability matrix, use cases and user stories. Created and updated user and training guides.

Greater Atlanta Area

Provided Requirements Management to the Department of Veteran Affairs (VA) Veterans Health Administration (VHA) Point of Service (VPS) Kiosk program. Point of Service kiosks standardize basic patient and staff-facing activities at all VA health care facilities and provide VA patients with easy access to applications for retrieving, reviewing, and updating.

Supported and provided math and literacy instruction for a class of 80+ second and third graders. Also served as instructor for a K through 3rd special education class.

Atlanta, GA

Planned, scheduled, tracked, tested and delivered new systems; scheduled, tracked and tested system updates; Participated in all phases of software development, from project definition through website launch. Maintained development team database. Planned and facilitated team meetings. Served as contact for clients at all stages of program development.

Developed and maintained project plan for implementing Special Education software (TIENET) in DeKalb County School Systems (DCSS) in Georgia. Traveled to New Jersey to receive TIENET training. Prepared monthly status reports for DCSS team, including project plan status, deliverable sign-offs, and risk tracking. Assisted with on-site meetings for QA of.

Interviewed internal & external customers at TOTOUSA to develop web site features and tools. Interviewed all levels in GA operations, branding, and sales, including directors, managers, and hourly employees. Traveled with TOTO Branding Manager and Development contractor (three squared – Decatur, GA) to interview employees and clients in NY, CA, and FL..

Accomplishments include: Developed, monitored, and reported complex integration project plans for the acquisition of Sungard's trust operations and clients. Effectively managed work plan and issues log updates & provided daily/weekly/monthly plan updates to project team members in multiple states. Organized and facilitated plan development and task.

Accomplishments include: Successfully upgraded the Asset Based Lending Collateral Tracking System (Stucky NT\ABL) under budget and on time. Documented business process and internal control procedures for newly formed Asset Based Lending Team in the Corporate Investment Bank. Planned & implemented a web-based client link for Collateral Tracking & Reporting.

Accomplishments include: Instructor for "Project Management Basics," "Technical Writing Basics," "Creative and Critical Thinking," "Conflict Management in the Workplace," "How to Write Excellent Training Materials." Student evaluations were strongly positive.

Provided business analysis, improved processes and systems for all business units (Food Services, Parking Services, Transit, University Golf Course, University Printing, Bookstore, Card Services, Vending & Solicitation Management, and the Auxiliary Services Warehouse.) Accomplishments include:Provided business analysis for the successful implementation of.

Responsible for the successful business analysis, development and implementation of strategic and operational improvements for:Information Technology Support DeskState Supported Fund Accounting "PCGenesis" ApplicationState Supported Student Information System (SIS) "Osiris" ApplicationAccomplishments include:Provided business analysis, developed &.

Coordinated business analysis and managed nationwide business process improvements, systems & new product/service initiatives, including:National Branch Staffing Model Training & ImplementationFraud Prevention Training/Check Scanner InstallationDemand Scheduling-Tools and Process TrainingIn-Store Sales ConversionsMultiple new banking system Technology.

Managed a team of 15 professionals responsible for the successful business analysis and development of a national branch automation system. Prepared and presented results/prototypes and gained project implementation approval from State bank presidents.

Accomplished project goals by actively tracking comprehensive project plan for company-wide branch technology rollout. Developed & managed the project's Data Security segment and the successful development of branch automation system requirements. Also successfully created and implemented internal customer satisfaction survey process.

Provided business analysis and other technical consulting for various areas of the retail bank. Responsible for project planning & implementation, research & development, evaluation & prioritization of system enhancements and implementing new technologies. Significant cost savings resulted from business process and technology improvements.

Retail Store Manager, Inventory Control, Received Shipments on Loading Docks, Scheduled Employees, Contacted Customers and Suppliers. Managed day to day issues and decisions; reduced shrink and interviewed new management personnel; Managed United Way campaign for entire marketing area.

Mba, Industrial Management (Msim), 3.8 Gpa

Activities and Societies: Beta Gamma SigmaWorked as intern with GA Tech Research Institute. Supported internal departments with new.

Bs, Economics & Marketing, 3.5 Gpa

Activities and Societies: Delta Delta Delta SororityStudied Food Science Studied Agricultural Economics Worked as Home Study Course Grader.