Amy Taricco Email & Phone Number

Redmond, Washington, United States

Content design for the Microsoft Business + Industry Copilot Design teams. Currently working on AI agent user experiences, meta prompt engineering for quality control, and fine tuning of content that's generated using AI models.

United States

UX Content Designer for a Microsoft Research AI-based incubation product called Science Engine. Collaborated with designers and researchers to improve user flows, wrote UI copy for a variety of apps, including a Copilot. Assisted with documentation for a wide variety of audiences. Science Engine is an Azure-based AI research tool for commercial scientists in the pharma and sustainable energy space.

Remote

Lead writer for a customer experience project to modernize Dell Services transactional emails. Coordinated revision of 400+ emails, collaborating cross functionally with Design, Engineering, and across Field Sales & Support. Coordinated a transition to Figma authoring tool.

Redmond

Deliver on-brand UI copy for Dynamics products, including Customer Voice, Sales, Marketing, and Customer Service.Initiate and deliver process improvements across IX Design, Research, and my team of six content designers (FTE and vendor). Successfully coordinate with Localization, Content Publishing, and Customer Success teams for validation, signoff, and external communications plans to address legacy debt.Led x-discipline v-team in creating a Dynamics taxonomy to support customer journey orchestration, rationalizing 43 terms to align x-product prior to product launch. A first!Co-delivered Design University for C + AI Design Studios 2019 & 2020. Event earned a rating of 4 of 5 from over one hundred survey respondents. (Volunteer cross-discipline v-team)

Redmond

Delivered high volume of UI text and marketing copy aligned to Microsoft voice for the Power BI product suite. Coordinated critical naming and messaging for new offerings including Power BI Premium. Partnered with Israel-based design team, training and collaborating with vendor writer.Created and owned the Power BI style guide, now incorporated into the Cloud Style Guide. Terminology and style guidance enabled stakeholders across product, Content Publishing, and Product Marketing to achieve consistency.

Microsoft, Cfit User Experience Team

Collaborated with designers, business partners, and operations on next generation HR performance and employee data management tools for Microsoft employees and managers. Wrote tools user interface text and program communications. Delivered UX team SharePoint site in partnership with design and user research. Authored voice guidelines and style guide for fledgling writing function. Delivered strategy white papers and created presentations for senior management.

Microsoft Corporation

Wrote marketing copy for the first edition of Microsoft Surface, including core messaging, web copy, and video scripts. Consumer, B2B audiences. Produced how to and support content; project managed and edited user guides; provided QA testing for content portfolio; delivered tutorial app UI text.

Bothell

Established the professional technical writing discipline at Vertafore. Integrated geographically dispersed employees into a single team with a shared purpose and vision. Created job ladder for professional growth and development. Implemented best practices to grow the professional discipline for the company, including a common style guide, terminology process, content delivery in an Agile environment, and transparent scheduling on the company Wiki.

Wrote casual, concise user interface text and supporting marketing materials for Microsoft Lync, an enterprise instant messaging and virtual meeting application. Managed the small team, collaborated with the docs team for help content. Delivered tone of voice guidelines and team style guide.Devised engagement model to scale team resources as appropriate to provide UI text for a large number of x-platform mobile apps.Awarded a Gold Star bonus for my contributions to a voluntary employee engagement v-team.

Senior content manager for acquired ERP product Axapta (Dynamics AX); Defined content strategy for documentation delivery from three geographically dispersed teams (Redmond, Fargo ND, Copenhagen). Managed writers, editors, and production engineers. Managed the Copenhagen team for one year, driving integration of Microsoft documentation best practices.

Created the award-winning user assistance team for Microsoft Tablet PC. Designed and delivered content strategy. Coordinated heavily with the Windows team to deliver content in Windows XP Tablet PC Edition. Managed developer and OEM documentation, and began one of the first online Community teams. Led a variety of projects, collaborating heavily with Marketing and Product Mgmt. High potential leadership development program participant. (GoGetters) Gold Star award recipient for team leadership.

Managed the content team for TransPoint, one of the first online bill paying sites. Created editorial style guide, managed schedule, and carried heavy individual workload. TransPoint was a joint venture between Microsoft and First Data, and was eventually acquired by CheckFree. My team remained high functioning and delivered substantial contributions to the last day.

Microsoft

Editor for Microsoft Money 95 & 98, Visual FoxPro 3.0, Blackbird (code name for multimedia publishing product), Normandy (MCIS), and TransPoint.

Certificate, Storytelling & Content Strategy

Certificate, Technical Writing & Editing

Bachelor Of Science (B.S.), Public Health Education; Human Development, Consumer & Family Studies